Online Limited Warranty Credit Inquiry - Canon imageprograf IPF8400S Service Manual

A copy of the e-Tag limited warranty claim form and the machine service
history should be returned with the original defective part(s) to the address
provided on the bottom of the e-Tag limited warranty claim. The service
history log can be hand written or computer generated and must include
the following:
Table 12 – eTag Warranty Claim Console Requirements
•
Dealer Name
•
Machine Installation Date
•
Machine Serial Number
•
Part Number
After authorization, parts and labor credits are posted on the CNA web site
the following business day. Alternately, after a claim is authorized, parts
and labor reimbursements are deposited into your direct deposit account
within 30 days; that is, if you have elected to receive direct deposit.
To check your Online warranty credits, log onto the ISG Central web site
at http://www.isgcentral.cusa.canon.com.
C.

Online Limited Warranty Credit Inquiry

The Online Warranty Credit Inquiry allows your dealership to check,
download, and print details of e-Tag credits.
To acquire access to the Online Warranty Credit Feature, please contact
your dealership's ISG Central Dealer Administrator or your Canon USA
Regional office for assistance.
To view your Online warranty credits, log onto the ISG Central web site at
http://www.isgcentral.cusa.canon.com.
Go to the Canon Network Access (CNA) site to view e-Tag warranty credit
information.
After authorization, parts and labor credits are posted the following
business day.
To check the status of e-Tag Claims already submitted, go to the table in
Figure 8 - eSupport: e-Tag Warranty Claim
to check the status of your claims. To view the details of the e-Tag claim
form, simply double-click any record.
IMPORTANT: e-Tag claims are connected to the e-support ID number of
the individual who entered the claim data. Therefore, it is recommended
that one (1) individual enter and manage e-Tag warranty claims from your
dealership.
imagePROGRAF iPF8400S Service Guide
imagePROGRAF iPF8400S Service Guide
•
Part Description
•
Date Part Was Removed
•
Reason For Removal
•
Work Performed (Highlight Current Service Call)
Console. This table allows you
September 2013
Page 21