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Canon imagePRESS C700 Update Manual page 30

January 2017
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Troubleshooting a COM-TEST failure
In some instances we have seen a COM-TEST failure due to a DNS failure. For this we
have included the following Troubleshooting tips.
Procedure 1
1. Ensure that the proper Subnet mask and DNS is configured correctly in the
network settings of the Fiery. Ensure that the proper DNS server addresses are
configured in the Fiery.
2. Reboot.
3. Perform a COM-TEST
Procedure 2
1. Log into Service mode of the C700
2. Set the IMG CONT to "0"
3. Reboot
4. Configure the FedEx DNS server addresses in the network settings of the device.
5. Reboot
6. Log into Service mode of the C700
7. Set IMG CONT to "3"
8. Reboot
9. Perform a COM-TEST
30
imagePRESS C700 & imagePRESS Server G100 January 2017 Update Guide

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