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12
Technical Service
Should you need assistance in the operation or service of your instrument, please
contact the Technical Service Department.
Any correspondence must include the following basic information:
•
•
When calling by phone, it is helpful if the person is close to the instrument
in order to implement any changes recommended by the Technical Service
Department.
Return for Repair
To return the instrument for repair, please call the Technical Service Department
for shipping instructions and a RETURN AUTHORIZATION NUMBER. This number
must be clearly shown on the outside of the shipping carton in order to expedite
the repair process.
If you have not saved the original carton and traps, please request a packaging
return kit.
We prefer the calorimeter to be shipped in our cartons and traps to prevent
shipping damage.
78
P a r r I n s t r u m e n t C o m p a n y
Telephone: (309) 762-7716
Toll Free: 1-800-872-7720
Fax: (309) 762-9453
E-mail: parr@parrinst.com
The model and serial # of the instrument.
Software version(s) shown on the "Software and Hardware Information" page.
Ship repair to:
Parr Instrument Company
Attn: Service Department
RMA # XXXX
211- 53rd Street
Moline, Illinois 61265
c
12
haPter
Technical Service
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Troubleshooting
