Wifi Leds Are Off; You Cannot Log In To The Router; You Cannot Access The Internet - NETGEAR XR500 Nighthawk User Manual

When you connect the router's Internet port to a modem, use the cable that was supplied with the modem.
This cable can be a standard straight-through Ethernet cable or an Ethernet crossover cable.

WiFi LEDs Are Off

If the WiFi LED, 2.4 GHZ LED, 5 GHz LED, and Guest WiFi LED stay off, check to see if someone pressed
the WiFi On/Off button on the router or if the standard LED settings were changed (see
or Off Using the LED On/Off Switch
page 118).
The WiFi LED, 2.4 GHZ LED, and 5 GHz LED light when the WiFi radios are turned on. However, if the WiFi
guest network is disabled in both the 2.4 GHz band and the 5 GHz band, which the default setting, the Guest
WiFi LED is off. If the WiFi guest network is enabled in either the 2.4 GHz band or the 5 GHz band, the
Guest WiFi LED lights.

You Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network, check the following:
• If you are using an Ethernet-connected computer, check the Ethernet connection between the computer
and the router.
• Make sure that the IP address of your computer is on the same subnet as the router. If you are using
the recommended addressing scheme, your computer's address is in the range of 192.168.1.2 to
192.168.1.254.
• If your computer's IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate
and assign an IP address if the computer cannot reach a DHCP server.These autogenerated addresses
are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer
to the router, and reboot your computer.
• If your router's IP address was changed and you do not know the current IP address, clear the router's
configuration to factory defaults. This sets the router's IP address to 192.168.1.1.
• Make sure that Java, JavaScript, or ActiveX is enabled in your browser. If you are using Internet Explorer,
click the Refresh button to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The user name is admin, and the password
is the one that you specified the first time that you logged in. Make sure that Caps Lock is off when you
enter this information.
• If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your
network, the router cannot perform many gateway services. For example, the router cannot convert
ADSL or cable data into Ethernet networking information. NETGEAR does not support such a
configuration.

You Cannot Access the Internet

If you can access your router but not the Internet, check to see if the router can obtain an IP address from
your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an
IP address from the ISP.
XR500 Nighthawk Pro Gaming Router
on page 17 or Disable or Enable LED Blinking or Turn Off LEDs
Troubleshooting
176
Turn the LEDs On
on