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If the error persists, a hardware problem might be the cause. Contact Technical Support
at netgear.com/support.
Internet or Ethernet Port LEDs Are Off
If you changed the standard LED settings and want to troubleshoot with the LEDs,
change the LED settings back to the standard LED settings (see Disable or Enable LED
Blinking or Turn Off LEDs on page 133).
If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet
connection is made, check the following:
• Make sure that the Ethernet cable connections are secure at the router and at the
modem or computer.
• Make sure that power is turned on to the connected modem or computer.
• Be sure that you are using the correct cable.
When you connect the router's Internet port to a modem, use the cable that was supplied
with the modem. This cable can be a standard straight-through Ethernet cable or an
Ethernet crossover cable.
WiFi LEDs Are Off
If the WiFi LED, 2.4 GHZ LED, 5 GHz LED, and Guest WiFi LED stay off, check to see if
someone pressed the WiFi On/Off button on the router or if the standard LED settings
were changed (see Disable or Enable LED Blinking or Turn Off LEDs on page 133).
The WiFi LED, 2.4 GHZ LED, and 5 GHz LED light when the WiFi radios are turned on.
However, if the WiFi guest network is disabled in both the 2.4 GHz band and the 5 GHz
band, which the default setting, the Guest WiFi LED is off. If the WiFi guest network is
enabled in either the 2.4 GHz band or the 5 GHz band, the Guest WiFi LED lights.
You Cannot Log In to the Router
If you are unable to log in to the router from a computer on your local network, check
the following:
• If you are using an Ethernet-connected computer, check the Ethernet connection
between the computer and the router.
• Make sure that the IP address of your computer is on the same subnet as the router.
If you are using the recommended addressing scheme, your computer's address is
in the range of 192.168.1.2 to 192.168.1.254.
Troubleshooting
Nighthawk Pro Gaming Router
191
User Manual
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