Quick Tips; Sequence To Restart Your Network; Check Ethernet Cable Connections; Check The Network Settings - NETGEAR XR500 Nighthawk User Manual

Quick Tips

This section describes tips for troubleshooting some common problems.

Sequence to Restart Your Network

If you must restart your network, follow this sequence:
1. Turn off and unplug the modem.
2. Turn off the router.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the router and wait two minutes.

Check Ethernet Cable Connections

If your device does not power on, make sure that the Ethernet cables are securely plugged in. The Internet
LED on the router is lit if the Ethernet cable connecting the router and the modem is plugged in securely
and the modem and router are turned on. If one or more powered-on computers are connected to the router
by an Ethernet cable, the corresponding numbered router LAN port LEDs light.

Check the Network Settings

Be sure that the network settings of your device are correct. Wired devices and devices that are connected
over WiFi must use network IP addresses on the same network as the router. The simplest way to do this
is to configure each device to obtain an IP address automatically using DHCP.
Some service providers require you to use the MAC address of the device that was initially registered on
the account. You can view the MAC address on the Device Manager page (see
Currently on the Network

Check the WiFi Settings

Be sure that the WiFi settings in your device and the router match exactly. The WiFi network name (SSID)
and WiFi security settings of the router and WiFi computer must match exactly.
For more WiFi troubleshooting information, see

Troubleshoot With the LEDs

By default, the router is set with standard LED settings.
If you changed the standard LED settings and want to troubleshoot with the LEDs, change the LED settings
back to the standard LED settings (see
or Disable or Enable LED Blinking or Turn Off LEDs
XR500 Nighthawk Pro Gaming Router
on page 57).
Troubleshoot WiFi Connectivity
Turn the LEDs On or Off Using the LED On/Off Switch
Troubleshooting
on page 118).
174
View and Manage Devices
on page 178.
on page 17