Axis 2420 W/Lens User Manual page 50

Troubleshooting
50
Symptoms
Bad quality images.
No images available in your
browser application.
Note:
If you still have a problem after reading this information, please contact your reseller or check
the FAQ on the Axis Website at www.axis.com.
Possible causes
The Display Properties are
incorrectly configured for
your computer screen.
The camera is not focused
correctly.
ActiveX disabled.
Java disabled.
AXIS 2420 User's Manual
Remedial actions
Open the Display Properties for your screen and configure it to
show at least 65000 colors, i.e. at least 16-bit.
Note: Using only 16 or 256 colors on your screen will produce
dithering artifacts in the image.
Referring to the on-line help, adjust the White Balance setting and
then try resetting the camera focus again using the Focus
Assistant, as described in Lenses and Advanced Focusing, on page
54.
If you are using Microsoft Internet Explorer, ensure that ActiveX
has not been disabled.
If using the Java Applet for viewing images, check that Java is
enabled in your browser.