Troubleshooting; Frequently Asked Questions) - FTE Maximal MODIG AIR User Manual

User's manual · MODIG AIR

5.2. Troubleshooting

Problem: My MODIG AIR cannot connect.
Problem: No devices show up in scan list.
Solution: Make sure your phone/tablet supports Bluetooth version 4.0 and above, check your Android or iOS version
according to MODIG AIR's tech specs (platform support). Try rebooting your phone/tablet.
P: My MODIG AIR is still not able to connect.
S: Make sure the Bluetooth on your phone/tablet is enabled. Decrease the distance between phone/tablet and MODIG
AIR to 1m. Try changing the MODIG AIR's or phone/tablet's orientation. Make sure you have granted all required
permissions to the app. Reboot your phone/tablet. Finally try uninstalling and reistalling the app.
P: My MODIG AIR connects and disconnects immediately.
S: Make sure you have not "paired" your phone/tablet and the MODIG AIR through the phone/tablet's settings. If you have
already paired them, try un-pairing them and restart the app.
P: I've connected an IP STB with the MODIG AIR but there is no sound.
"Encoder"
S: Change the audio encoding of the MODIG AIR to AAC format in the menu.
P: I'm trying to change the device name but it's constantly failing.
S: The device name is supported by firmware v1.04 and later. Check the firmware version of the connected MODIG AIR
"Info" "Other settings" - "Device update"
with the menu. We recommend upgrading the firmware with the menu .
5.3. F.A.Q. (Frequently Asked Questions)
Question: Does the MODIG AIR support VHF channels?
Answer: MODIG AIR does not support any VHF channels. It supports only UHF channels from 470MHz (CH21) to
862MHz (CH69).
Q: How can I select a specific device with the Bluetooth?
A: By putting your phone/table as close as you can to the desired device that you want to connect with, the app will sort
this device in the top of the list of the scanned devices.
Q: How do I know which device I am connected with?
A: The LED indicator of the device that it is connected with the app, turns and remains red throughout the procedure.
Q: How many devices is it possible to install?
A: It depends on output frequency availability. Theoretically you can install 49 devices covering all UHF channels from 21 to
69.
Q: What is the output level of the MODIG AIR?
A: The output level of MODIG AIR is 92 ±2 dBμV.
Q: How can I increase/decrease the output level?
"Output attenuator"
A: By using the menu in the app.
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Reserved for technical modifications and/or errors MODIG AIR Version en_1.1 FTE maximal