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112
Questions & Answers
Problem
Charging error
(charge icon not
displayed).
SIM error.
No network
connection.
Phone loses
network.
Calls not possible. Second line set.
Possible causes
Battery totally discharged.
Temperature out of range:
5 °C to 45 °C (41 °F to 113 °F).
Contact problem.
No mains voltage.
Wrong charger.
Battery faulty.
SIM Card not inserted correctly.
Dirty SIM Card contacts.
SIM Card with wrong voltage.
SIM Card damaged (e.g. broken).
Weak signal.
Outside the GSM range.
Invalid SIM Card.
New network not authorised.
Network call barring is set.
Network overloaded.
Signal too weak.
New SIM Card inserted.
Charge limit reached.
Credit used up.
Possible solution
1) Plug in charger cable, battery is on charge.
2) Charge icon appears after approx. 2 hours.
3) Charge battery.
Make sure the ambient temperature is right,
wait for a while, then recharge.
Check power supply and connection to the
phone. Check battery contacts and telephone
connection socket, clean them if necessary,
then insert battery again.
Use different mains power socket, check mains
voltage.
Only use original accessories.
Replace battery.
Check that the SIM Card is inserted correctly
(page 15).
Clean SIM Card with a dry cloth.
Use 3V SIM Cards only.
Carry out a visual check. Have service provider
change the SIM Card.
Move higher, to a window or an open space.
Check service provider's coverage area.
Complain to the service provider.
Try manual selection or select a different
network (page 84).
Check network barrings (page 83).
Try again later.
Reconnection to another service provider is
automatic. Switching phone off and on again
can speed this up.
Set line 1
(page 84).
ã
Check for new barrings.
Reset limit with PIN2 (page 42).
Load credit.
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