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General problems
A handset is not working.
The phone keeps ringing when I
answer on an extension.
Audio problems
Callers sound weak or soft.
There's a lot of noise or static on
the line.
Caller ID problems
No handsets display Caller ID
information.
Caller ID displays briefly and then
clears.
Multi-handset problems
I can't transfer calls.
Two handsets can't talk to the caller.
A handset says Unavailable.
Installing a line filter or DSL filter
A telephone line filter or DSL filter prevents services
x
that use the phone line from causing interference on
your phone. To get a line filter, contact your service
provider or look in an electronics store.
Plug the filter into the telephone wall jack and plug
x
the base into the filter. Make a test call to make sure
the noise is gone.
Liquid damage
CAUTION: If the base is covered in liquid,
disconnect the adapter and phone cord
from the wall before touching it.
If the liquid is only on the exterior housing of the base
or handset, wipe it off and use as normal. If you can
hear liquid inside the housing:
1.
Remove all compartment covers, and disconnect
all cables and cords.
2.
If liquid is leaking from any vent or hole, turn the
phone so that vent faces down. If not, place the
largest vent face down.
3.
Let dry for at least 3 days. Check for liquid inside
the phone before replacing compartment covers
and reconnecting cords.
8 - English
Possible solutions
x Charge the battery for 15-20 hours.
x Check the battery connection.
x You may have to change the line mode. Contact Customer Service for
instructions.
Possible solutions
x Move the handset closer to the base.
x Keep the handset's battery fully charged.
x Increase the earpiece volume.
x Check for interference from appliances (TVs, computers, microwaves, etc.)
or wireless devices (headphones, room monitors, WiFi equipment, etc.).
Move the handset or base away from the interference source.
x If you use a telecoil hearing aid, turn on T-coil mode (see p. 4).
x If you have any service that uses the phone line, add a DSL or telephone
line filter (see p. 8).
Possible solutions
x Let calls ring twice before answering.
x Make sure your CID service is active.
x You may have to change the line mode. Contact Customer Service for
instructions.
Possible solutions
x You may have to reset the handset. Contact Customer Service for
instructions.
x See if any handset is in Privacy Mode.
x Move the handset closer to the base.
x See if any handset is in Privacy Mode.
Adapter & Battery Information
x Use only the supplied AC adapters. Use the proper adapter for the
base and any chargers.
x Replace the battery when the talk or standby time becomes notice-
ably reduced. For replacements, call the Parts Department (see the
front cover).
AC adapter
Base
Part number
PS-0035
Input voltage
120V AC, 60 Hz
Output
8V AC @ 300mA
voltage
Battery pack (with normal use)
Part number
BT-1021
Capacity
300mAh, 2.4V DC
Talk time
about 7 hours
Standby time
about 6 days
Battery life
about 1 year
Charger
PS-0035
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