Oricom DTX4200 Operating Instructions Manual page 32

Express Warranty (Australia)
product in which they are installed, whichever is longer. During the Express
Warranty Period, Oricom will where possible repair and if not replace the
faulty product or part thereof. All component parts removed under this
Express Warranty become the property of Oricom. In the unlikely event
that your Oricom product has a recurring failure, Oricom may always,
subject to the Competition and Consumer Act 2010, at its discretion, elect
to provide you with a replacement product of its choosing that is at least
equivalent to your product in performance.
No change to the conditions of this Express Warranty is valid unless it is
made in writing and signed by an authorised representative of Oricom.
Oricom will not be liable under this Express Warranty, and to the extent
permitted by law will not be liable for any defect, loss, damage or injury
arising out of or in connection with a:
1. Failure by you to adhere to the warnings and follow the instructions set
out in this user guide for the proper installation and use of the product;
2. Wilful misconduct or deliberate misuse by you of the product;
3. Any external cause beyond our control, including but not limited to power
failure, lightning or over voltage; or
4. Modification to the product or services carried out on the product by
anyone other than Oricom or Oricom's authorised service provider.
How to make a claim under your Express Warranty in
Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 1300 889 785 or
support@oricom.com.au.
• A Customer Support Team member will verify after troubleshooting with
you if your product qualifies under warranty. If so, they will give you a
Product Return Authorisation number.
• We will then email or fax a Return Authorisation form and a Repair Notice
(if necessary), together with instructions on how to return the goods for
warranty service.
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