Troubleshooting
First, try out the following procedures.
If the problem is not resolved, it may be improved by selecting [Reset] on the
[Setup] menu.
• Please also refer to the "Owner's Manual for advanced features (PDF format)", which describes
more detailed information.
The camera cannot be operated even when it is turned on.
The camera turns off immediately after it is turned on.
• The battery is exhausted.
> Charge the battery. (P14)
The battery becomes flat too quickly.
• When [4K Pre-Burst] or [Pre-Burst Recording] is set, the battery drains faster.
> Use these functions only when recording with them.
The subject is not focused properly.
• The subject is beyond the focus range of the camera.
• Is [Focus/Release Priority] in the [Custom] menu set to [RELEASE]?
• Is [Shutter AF] in the [Custom] menu set to [OFF]?
• Is the AF Lock applied incorrectly?
The recorded picture is blurred.
The Image Stabilizer is not effective.
• The shutter speed will become slower and the Image Stabilizer function may not work properly
when taking pictures especially in dark places.
> We recommend using a tripod and the self-timer when taking pictures with a slow shutter
speed.
The subject appears distorted on the picture.
• If you record a moving subject when using the electronic shutter or recording motion picture or
a 4K photo, the subject may appear distorted on the picture. This is characteristic of MOS
sensors which serve as the camera's pickup sensors. This is not a malfunction.
Others
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(ENG) DVQX1356