Drive-Related Errors - Promise Technology FastTrak S150 User Manual

Drive-Related Errors

Critical Array Status Error Reported during Boot
If a critical status error message appears on the FastTrak S150 TX4 BIOS
startup screen for a mirrored array (see below), there is a drive in the array that
has failed or is not responding. FastTrak S150 TX4 will identify the failed drive
by channel number. The mirrored array has lost its fault tolerance, but will still
perform normal drive reads and writes.
Operation aborted because FastBuild encountered an error as
follows:
Please retry using Promise Array Management utility to recover all
data. Reboot the system by pressing the ENTER key.
Try powering the system off and on to reset the drive. Also confirm that cables
are properly attached and the drive is receiving power. If the drive still appears
to have failed, refer to the Rebuilding an Array option in the Promise Array
Management (PAM) utility as detailed in the PAM User Manual.
Drive cannot be formed into an array
Drives must support Serial ATA and be free of media defects to be added into
an array. Promise recommends using new identical drives for each array. Re-
secure data and power cabling while checking for proper alignment. Typically,
Pin 1 of the drive is closest to the power connector.
System CMOS displays C: or D: drive failure during Startup
Do not reference C: or D: in the Motherboard Standard CMOS for drives
attached to the FastTrak S150 TX4 controller. Only enter drive information in the
Motherboard CMOS for drives attached to the onboard IDE controller.
FDISK reports a much lower drive capacity if a single physical drive or a
striped array exceeds 64GB
Due to a limitation with FDISK, the utility reports only the storage capacity that
exceeds 64GB. This is a cosmetic, not actual, limitation. Simply create a single
DOS drive partition, reboot, and then format the partition. The Format command
will recognize the total capacity of the partition accurately. Windows NT/2000/98
will now recognize the total capacity of your array.
Location: Channel 2
Array Status: Critical
Chapter 6: Troubleshooting & Tips
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