VeriFone Omni 5 series Installation Manual page 36

V F S S
ERI ONE ERVICE AND UPPORT
Return a Terminal or Smart Battery for Service
NOTE
36
O 5 I
MNI XXX NSTALLATION
c
Complete the Inquiry Contact Form at
pos_assist.cfm.
•
Address the Subject box with to "VeriFone MRA Dept."
•
Reference the model and part number in the Note box.
One MRA number must be issued for each Omni 5xxx terminal you return to
VeriFone, even if you are returning several of the same model.
3
Describe the problem(s).
4
Provide the shipping address where the repaired or replacement unit must be
returned.
5
Keep a record of the following items:
•
Assigned MRA number(s).
•
VeriFone serial number assigned to the Omni 5xxx terminal or smart
battery you are returning for service or repair (terminal serial numbers are
located on the bottom of the unit (see
numbers on the side of the battery (see
•
Shipping documentation, such as air bill numbers used to trace the
shipment.
•
Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the Omni 5xxx terminal).
SERIAL NUMBER
Figure 22 Information Label on Terminal (Bottom View)
G
UIDE
http://www.verifone.com/assistance/
Figure 22); smart battery serial
Figure 23)).
PART NUMBER