EATURES ................................6 ERMINOLOGY PRESETS ..............................8 H9000 HARDWARE ..........................10 ........................... 10 TANDARD RONT ANEL ................................14 ANEL OPERATING THE H9000 ........................18 “L ” S : ........................ 18 OTE ON ATCHING ....................19 HINGS TO BOUT IGNAL OUTING .................................
Page 3
USING THE H9000 AS A COMPUTER AUDIO INTERFACE ............76 H9000 OS X .......................... 76 SING THE WITH Using the H9000 With Your Existing Computer Audio Interface ........... 76 APPENDICES ............................78 A: S ..........................78 PPENDIX IGNAL B: S ........................
Congratulations on your purchase of the Eventide H9000, the new flagship processor in the Eventide product line. The H9000 is designed to be an incredibly versatile tool, allowing you to process a large number of channels using the latest digital and networked audio formats, and offering the great sounding effects you have always loved from Eventide.
H9000 Features The H9000 is designed to be easy to use while still giving you a large amount of power, control and versatility through the implementation of the following features: Multiple Quad ARM Processors The H9000 uses multiple cutting-edge effects processors, allowing it to process a large number of I/O channels and up to 16 separate effects algorithms simultaneously.
Terminology In order to get the most out of your H9000, please familiarize yourself with the four main terms below which represent the “hierarchy” used in the product: Algorithm Parameters FX Chain Session Algorithm Over many years, Eventide has created a vast library of audio processing routines, which exist as effects processing “modules”.
Page 7
Sessions A Session is the highest level on the H9000 hierarchy. It saves the entire state of the product at any given moment, including: The currently loaded FX Chains (up to all 4) ...
The term “preset” is perhaps overused in our industry, so we would like to clarify how this term is used by the H9000. The H9000 supports 3 types of presets, each corresponding to the top 3 levels of the hierarchy. You can save and load:...
Page 9
Sessions Sessions contain: Everything contained within an FX chain preset, for all the FX chains present on the device Routing information external to each FX chain, including: o Physical I/O in and out of each FX chain container o Direct I/O connections made between Physical I/O ...
By using the soft keys in conjunction with the large cursor diamond and jog wheel, all adjustments to the H9000 are readily available. If you prefer to install the H9000 in a location where working with the front panel is not practical or convenient, note that all adjustments can also be made using our Emote software.
Page 11
Color Display The H9000’s large color display allows you to both view and control all aspects of the product while working with its front panel controls. 8-Channel Meters These 3-segment hardware meters display metering information for the H9000 and are active at all times.
Page 12
Mode Buttons The H9000 has 4 dedicated Mode buttons that let you switch to any of the editing modes with a single touch: Sessions ...
Page 13
Connect a standard USB thumb drive or hard drive to either of the front/rear panel USB ports to save or import any H9000 presets you have created. Attach the included USB Wi-Fi dongle to connect the H9000 to a local area network ...
Pedal (x2) The H9000 allows you to connect 2 separate foot pedals, which you can then assign to different functions of the processor. This ability is useful in a live performance situation.
Page 15
Connect a class-compliant USB MIDI controller USB B Connector Connect the H9000 to your Mac or PC, allowing you to use it as a 16-input, 16- output computer audio interface. AES/EBU Connector This connector allows you to feed the H9000 with 8 channels of AES-EBU digital audio, and also allows the unit to output 8 channels, all on the same single DSUB connector.
Page 16
The MIDI input allows you to control various H9000 parameters with incoming MIDI messages, using MIDI controller hardware or MIDI software of your choosing. The MIDI input also allows you to synchronize the H9000’s time-based effects to an incoming MIDI clock signal.
Page 17
The optical output sends 8 channels of ADAT format digital audio. Note: The ADAT optical connectors only support sample rates of 44.1kHz and 48kHz; they are not operational when the H9000 is set to run at higher sample rates of 88.2kHz or 96kHz.
Operating the H9000 In this next section, we will show you how to navigate around the H9000 front panel, perform common operations, and operate the unit in general. This section is divided into the following areas: Sessions FX Chains ...
Things to Know About Signal Routing There are a few general “rules” about signal routing in the H9000 which are useful to keep in mind. ● You can only use one of the following digital audio protocols at any given time: ○...
Sessions A Session is the “big picture” for the H9000, a snapshot of the current state of all settings on the unit. To load a session, press the front panel Sessions button; the button will illuminate as a reminder you are currently working with the sessions screen.
Page 21
Cancel or OK soft keys. Note that you cannot delete sessions that are part of the “Factory Sessions” group of presets. These sessions are meant to always be available on the H9000 and never be removed.
Page 22
Note that you cannot rename sessions that are part of the “Factory Sessions” group of Session presets. If you attempt to do so, you will be presented with the option of creating a new user session, which you can then rename. Load Press the Load soft key to load the currently highlighted session.
FX Chains Press the front panel FX Chain button to switch the display to the FX Chains screen, where you can view and edit the various FX Chains of the currently loaded session. Press the cursor left/right buttons or use the wheel to highlight the different FX Chains in the currently loaded session;...
Page 24
Replacing the Algorithm Used in an FX Chain The middle section of the FX Chain block shows the Algorithm(s) that make up the current FX Chain. To replace the current FX Chain with a different FX Chain preset: • Highlight the latching Replace soft key to initiate the replacement process. You will be presented with a list of available FX Chain presets.
Page 25
Add: Press the Add soft key to add a new FX Chain to the currently loaded session. You can have up to four FX Chains in your H9000. The H9000 will prompt you to select an I/O configuration for the FX Chain, which will be routed automatically upon creation.
H9000’s pristine analog converters available for highest quality analog I/O. Even at times when you do not require any of the external processing the H9000 can provide, the 8 analog input and outputs, along with their different routing options, allows the H9000 to work as a network-attached patch bay.
The FX Chain Preset Browser Press the Presets soft key to enter the FX Chain preset browser. Navigate to the FX Chain you wish to load and press Enter (√). Rename Press the Rename soft key to rename the currently highlighted FX Chain. Note that factory FX Chains cannot be renamed.
Reverb. In this way, you can reach the same algorithm in a number of different ways. This powerful feature is a great way to narrow down the H9000’s vast list of FX Chain presets to a more manageable selection that is appropriate to the task at hand.
Levels Short press the latching Gain/Levels soft key to adjust the output gain levels of the FX Chains present in the currently loaded session. Similar to the Mix mode, the display will show level controls for each FX Chain. Use the cursor keys to navigate to the FX Chain for which you wish to adjust the level, and use the wheel to adjust its output gain.
Algorithms In the H9000, each FX Chain can contain up to four separate signal-processing Algorithms. The Algorithms screen is where you work with these specific algorithms; you can navigate to it by either: Pressing the Algorithms button on the front panel, or;...
Page 31
I/O Label: Pressing Enter takes you to the editor screen for the audio inputs/outputs Configuring Audio I/O For an Algorithm To configure the audio I/O on the Algorithms Overview screen: Use the cursor keys to highlight the audio input or output block you wish to configure.
Page 32
Add Algorithm: Press the Add Algorithm soft key to add a new algorithm to the currently selected FX Chain. A new algorithm block will appear labeled “Select Algorithm”. Use the cursor keys to highlight the “Select Algorithm” block and press the Enter (√) key.
Page 33
Press the latching Mix soft key to change the display to a set of mixing controls, where you can control the relative level of each Algorithm within the FX Chain. Use the cursor keys to navigate to the Algorithm you wish to adjust the mix level for, then rotate the wheel to adjust its mix level.
Page 34
Their audio I/O assignments. Their signal routing configuration. Note: The H9000 allows not only serial routing of algorithms, but also parallel and mixed serial/parallel routing as well. The expert page is where you can view and control this aspect of the routing.
Algorithm Selection Screen The Algorithm Selection Screen shows a list of the different algorithms available on the H9000. To the right of the list is a description that shows information for the currently highlighted algorithm, including: Algorithm Name The specific Eventide product the Algorithm is sourced from ...
Page 36
The Algorithm Presets screen contains numerous following soft keys, as detailed below: Sort Options Press the Sort Options soft key to select which way the Algorithm presets are sorted, including: By ID Ascending By ID Descending By Name ...
Page 37
As you add tags, the master list of algorithms will be filtered to only show presets that contain text matching the tag(s) you have selected. This powerful feature is a great way to narrow down the H9000’s vast list of presets to a more manageable selection, one that is appropriate for the task at hand.
Page 38
Note: Certain algorithms will not work when the H9000 is running at a sample rate of 88.2kHz or 96kHz. These algorithms will appear with a red “stop sign” icon in the Algorithm list, and will not load if selected. If you switch to a higher sample rate with one of these algorithms already loaded, the user interface will indicate which algorithms are invalid, allowing you to delete or replace them.
Parameters On the H9000, each Algorithm contains a set of parameters; you adjust these parameters to adjust the sound of the Algorithm you have selected. For example, a reverb Algorithm contains parameters for settings such as room size, decay time, pre-delay, and so on. The Parameters screen allows you to view and adjust these parameters.
Editing Parameters in an Algorithm To adjust a specific parameter: Use the cursor up/down keys to navigate to a specific parameter category; the right-hand side of the screen will display the specific parameters within that category. Use the cursor left/right keys to highlight the specific parameter you wish to adjust.
Page 41
The quick map feature is extremely powerful, as it lets you quickly map a wide variety of MIDI controller software or hardware to any Algorithm parameter on the H9000. Different aspects of different processing effects can be adjusted in real time using hardware faders, knobs, foot pedals, buttons, etc.
Page 42
The MIDI hardware/software controller and the parameter are now paired. Custom Map The Custom Map feature is also designed to map MIDI controllers to H9000 parameters, but with a much finer level of control. It works as follows: Use the cursor keys to navigate to the parameter you wish to custom map a controller to, then press the Enter key.
Page 43
Use the cursor keys to navigate among the above 4 controls, then use the wheel to set their value. When you have finished, press the OK soft key and the custom mapping will be completed. The display will return to the Parameters display. You will now see a green text label above the parameter, showing you the specific controller you have mapped to that parameter.
Functions Functions in the H9000 act much like Macros in Ableton Live; essentially, they are higher-level groupings of parameters that can be adjusted with a single knob. There are 8 Functions available in each FX chain, with the following three parameters available: ...
Page 45
The Map view displays a condensed view of all the parameters in the FX chain, allowing selection of them for assigning to Functions. The Add/Remove key assigns/unassigns the parameter, depending on which Function is selected. Highlight the Function knob on the left side of the display. ...
Page 46
External Control External Control offers the same interface for mapping MIDI/foot controllers as individual parameters, but for the higher-level Function controls. Use the cursor keys to highlight one of the 8 functions. Press the Enter key to learn a command. ...
Meters The H9000 offers a set of 8 dedicated 3-segment hardware LED meters, positioned above the front panel color display. These LED meters are always active. The first segment of the hardware LED meter represents signal presence, at any dB level.
Page 48
On a stock H9000 unit with no expansion cards installed, the following single input/output channels can be assigned to the meters: Off ...
Page 49
I/O Meters: Press the I/O Meters soft key to display the I/O meters screen; you will be presented with metering views for the H9000’s banks of physical inputs and outputs, regardless of what custom assignments you have made in the main metering screen.
USB drive connected to the front or rear panel USB ports. Once you have saved this data to an attached drive, you can import it to a H9000, allowing you to easily share your work between different machines.
Page 51
Use the front panel keypad to type a custom name for your saved data, then press the OK soft key. The data will be saved to the H9000’s internal storage. If a USB drive is attached, you will then be presented with the option to also save the data to the drive as well.
Importing Data Once you have saved H9000 data to a USB drive, that data can be imported back into any H9000 unit by connecting the drive. Importing works as follows: Attach a USB drive containing H9000 data to a USB port of your H9000.
Scenes are a high-level functionality used to control sequenced program changes in the H9000. This mode can be useful when you are using the H9000 in a live environment such as a concert or theatrical production, and wish to “step through”...
Note On or Continuous Controller triggers. Increment/Decrement Increment/Decrement switches the H9000 to the next or previous scene, but keeps it in a pending state to be loaded later. The scene can then be loaded by using the “Load Current” function.
Working with Scenes The right-hand side of the screen displays the 128 available scenes, while the left- hand side of the screen displays a list of scenes you have created. Create Map When focused on the left side of the screen, press the Create Map button to create a MIDI map of a new scene.
Page 56
When highlighting any scene in the list on the left, the following soft keys are available for that scene: Delete Press this soft key to delete the highlighted scene. Activate Press this soft key to activate the highlighted scene. The circle to the left of the scene key will turn green, indicating that this scene is now active.
Page 57
You are presented with the options of: Load by number Increment Increment and load Decrement Decrement and load Load current Use the cursor up/down keys or wheel to select an option from the above list, then press the Enter key.
Page 58
Add Action Highlight a scene on the right-hand side, and press the Add Action soft key. You will be presented with the choices of: Scene Capture Manual Scene Capture: This is a way to take a “Snapshot” of the current settings of the Session for a Scene. Manual: This allows you to go in and fine-tune the assorted parameters, beforehand.
Setup Press the Setup button to enter the Setup menus for the H9000. The left-hand side of the display shows a list of different areas you can customize, including: Info Name Clock Tempo Preferences Pedals ...
DSP Modules: This column displays revision and ID information for the DSP modules installed in your unit. Expansion cards: This column displays information on any expansions cards that are installed in the H9000’s three expansion slots (which are labeled slots A, B, and...
Name The Name screen allows you to create a custom name for your H9000. With custom names assigned, you can easily select the desired unit when using multiple units at the same time and controlling them with Emote. To assign a custom name to your unit: ...
Press the enter key again to select that choice. Clock Source The clock source is the digital audio clock that your H9000 synchronizes to. You can select an internal clock at various sample rates; alternatively, you can synchronize your H9000’s system clock to an external clock signal derived from a wide variety of...
Page 63
The LED illuminates red if the H9000 is not locked; for example, if you tell it to slave to an external AES signal, but one is not connected, the LED will...
Tempo Mode: The tempo mode menu includes the following three settings: Off: In this mode, no MIDI clock signal is sent to the H9000’s MIDI output and no MIDI clock data is received from the MIDI inputs. Any time-based effects will not be synchronized to a MIDI clock signal.
Page 65
Manual Tempo Adjustment: (See Below) MIDI Clock: In this mode, the H9000 will automatically set the tempo to an incoming MIDI signal feeding the rear panel MIDI input (as long as that MIDI signal contains a valid MIDI clock signal.
Preferences The Preferences section controls aspects of the H9000’s display, allowing you to customize various aspects of the H9000’s user-interface. Use the cursor keys to highlight the setting you wish to adjust, then use the Enter key and/or wheel to adjust the setting.
Page 67
Bonjour Enabled Turning this setting to “On” configures the H9000 to advertise its services using the “Bonjour” protocol on the local area network. Bonjour is a zero-configuration network protocol that allows the H9000 to be...
Pedals The H9000 allows connection of up to four independent foot pedals; these pedals can be a “switch” type (on/off) or a “continuous” type (volume) pedal. When setting up an FX Chain and its underlying algorithms, you can map the action of the footswitch/foot pedals to any parameter of your choosing, allowing expressive control of the effects.
Page 69
Once you have selected your desired type of pedal/switch hardware you are using, the H9000 will populate the rest of the display with relevant calibration tools. Use the cursor button and the Enter key to navigate to and engage the “Calibrate”...
The Analog Reference Levels screen allows you to set the levels for the 8 analog inputs and outputs present on the 25-pin DSUB connector. This allows the H9000 to be installed in a wide variety of environments, and interface at an optimum level with a vast assortment of other equipment.
Network The network screen controls settings for connecting your H9000 to a standard Local Area Network. Once connected to a network, the H9000 has the following capabilities: Download and install software updates directly from Eventide’s servers. Note that your Local Area Network must have Internet access.
Wireless Setup To connect the H9000 to a wireless network: Connect the included Wi-Fi dongle to one of the H9000’s 4 USB ports. On the network screen, any available wireless networks will be automatically listed beneath the Ethernet option. Navigate to the wireless network you wish to connect to and press the Enter key.
The H9000 also has the ability to broadcast its own personal Wi-Fi network, called an “access point”. You can use the Emote software with the H9000 on this private network in environments where there is not an existing LAN for the H9000 and the computer running Emote to connect to each other.
In the event this does occur, the H9000 contains a “fail safe” updater that can be used to reinstall the software on your H9000. To use it, perform the following steps: Power on the H9000 on with the check and the X keys pressed, it will open the fail-safe updater.
Page 75
Your H9000 must either be connected to a network via Ethernet for this to work, or you must have a USB stick connected containing an update file. This file can be obtained by contacting Eventide support to request the latest...
Windows driver/compatibility. Using the H9000 with OS X The H9000 works as a “Plug and Play” Core Audio device in OS X, versions 10.10 and higher. Simply connect a USB cable between the USB B connector on the H9000 and an available USB A port on your OS X computer.
Page 77
The Audio MIDI Setup window o Your DAW session’s To change the sample rate on your H9000, go to SETUP>CLOCK>CLOCK SOURCE. Enjoy using USB Audio with the H9000! You can now have 16 I/O’s with just one simple cable.
Appendices Appendix A: Signal Flow Audio Signal Flow The number of channels provided by each physical I/O AES DB25 The router allows any device is sample rate physical I/O device to independent except for ADAT be routed to any other which cannot run at 96 Khz.
Soft Reset: Press the SESSIONS and FX CHAINS buttons for 5 seconds at start-up. This will clear the current state of the H9000, but does not affect any of your stored sessions or presets.
Appendix C: Word Clock Termination in the H9000 The H9000 has no internal word clock termination, and can be used in the middle of a Word Clock cable without change. To use it at the end of a word clock chain however, external 50-Ohm termination must be applied.
Appendix D: H9000 MIDI Functionality On the H9000, MIDI is always on and received by both the USB ports as well as the MIDI DIN connectors. The H9000 does not currently transmit or respond to any sysex messages. Controller functionalities such as omni-channel, note mode, pitch bend range etc.
Appendix E: H9000 Presets Band Delay GUITARS IN SPACE OVER THE RAINBOW REGGAE WAHDELAY DARK REGGAE WAHDELAY BRIGHT TIME SLIPS1 TIME SLIPS2 TIME SLIPS3 WAH ECHO1 HAW ECHOES1 HAW ECHOES2 PHASERY BAND PHASERY BAND2 LASTFEWBRICKS2 Black Hole BLACKHOLE DARKMATTER NEBULA...
Page 84
Chorus WARMTH POLYMODELICIOUS SPINNING PULSATING 70S GUITAR CHORUS CHORUS BUMPS LIQUID SWEETENER BIG CLONE PHASYCHORUS CrushStation Fra Diavolo Bisque Sag Harbor Bottom Feeder Jumbo Shrimp Scuttle Butter PunkRock Lobster Steamed in Beer Crawdaddy Decapod Muff Crystals CLASSIC CRYSTALS SEAGULLS AREYOUTHERE STEAMPUNK FROM A BAD DREAM REVERSE DETUNE...
Page 85
Diatonic STORYTELLER THIRD DREAMING I DELAYED 3RD AND GUITAR TOY OCTAVE LONG DELA WYLD STALLIONS S COPYCATDELAY BASSTOY Digital Delay PRISTINE DIGITAL DELAY BRIDGE OF SIGHS TWINDELAY COPY CAT WHAT I'M LOOKING FOR 1.. AND 2 BIG WARM DIGITAL TREM DELAYS DUAL BIG WARM DIGITAL BIG NICE DAY FILTERED DIGITAL...
Page 86
Ducked Delay VOLUME SWELL HELPER COUNTRY COMPRESSOR THINICE DONTLEAVEME COMFNUMBSOLO Dynaverb DYNAVERB TAP-N-TREM RADIO STATIC ADAPT-A-ROOM PHIL MCAVITY AMES DUCK EQ Compressor Flat EQ Leo to Les Les to Leo Sweet Home DiscoGuit FunkGuit JazGuitar JCM to Metal Balls ParkedWah AcousticElec Mountain1 Bright...
Reverse BACKWARDS RIFFS ETHEREAL ECHOES DRING MODULATOR REVERSE FLUTTERS REVERSE FLUTTERS2 REVERSE SPACE BACKWARDS ALL REVERSE SPACE2 BACKWARDS ALL2 REVERSE SPACE3 REVERSE NO CRYSTALS INSIDE OUT RAMP UP REVERSE Reverse Reverb REVERSE SPINDIZZY CONTINUUM TWEET OFF REFLEXIVE GHOST PLATE ALIEN VERB GARBLE SPACE RingMod WHAT'S THAT SMELL...
Page 97
Room ROOM BOXY RO0M PCM60ROOM GUITAR ROOM LUX SPACE SHUTTER ROOM CANISMAJOR ROOM 667 Rotary SLOWLY ROTATE WHIRLING DERVISH BIG FAT CABINET HYPER ROTOR JAZZYROTARY TREBLE SPIN BASSSTILLROTARY AUTOFASTSLOWROTARY AUTOFASTSLOWROTARY2 OLDTYME RADIO SPACESHIP ROTARY Sculpt Sculpt Wahvolver Dirt Boost Butter Churner Little Speaker Fuzzy Pillow Land O Lakes...
Page 98
Meow Wow Rumble Down Lo Sculpt Da Bass MuthaShip Connect Funke Biass Shimmer SHIMMER MOUNTAINS IRONWORX TOUCHED BY AN H9 HELLS GATE SIZE MATTERS SNEAKY VERB QUASAR DARK ANGELS NEROS ASCENT GUNSHOT SNARE DEMON CALL AMEDEO-BASS-SHIM SpaceTime SpaceTime Nice Chorus Space Cathedral Quarter Delay Faux Leslie...
Page 99
EventHorizon Gravitation ExtraTerrestrial Outer Limits Star Sailor Spring SPRING RW TANK SPRINGTHEORY SPICY SPRING BIG BALLS DARK SPRING GUTTER FLANGE AMESPRING Synthonizer MOTORBIKE LEAD FLUTEFACTOR TROMBONEFACTOR WELCOME TO THE M BASSIC SYNTH TapeEcho LENNON SLAP FIBONACCI TAPE TAPE FOR VOCALS CLASSIC SLAP RECORD HEAD BE WOWED...
Page 100
TremoloPan I WALK ALONE TUMBLEWEED TREM RAMPCHOPPER SQUARE CHOPPER SPECIAL AGENT FACTOR FLUTTER TREM PULSING TREM PANNING TREMO MODACITY HYPERCHOPTREM CHOPPER TREM TremeloVerb TREMOLOVERB BROKEN GLITCH HORROR SHOW SPLITTER VERB ABITSHAKEY AMETREMVERB1 AMETREMVERB2 UltraTap ULTRATAP BATMAN BOUNCING BALL GHOSTHUNTER MOSQUITO DISAPPEARING HALL STUTTER SLOWING DOWN...
Page 101
BULLFROG TAPSLAP GLITCHTRIGGER Undulator QUADRUPLE PEAKS NEVER THERE LONESOME TRAIL TIME LAPSE CHOPDULATOR TREMDULATOR DREAMDULATOR DREAMYDREAMULATOR DREAMYDREAMULATOR2 Vibrato SWAMP MOON WARPED VINYL DYNAVIBRATO QUIVERER VIBRAVIBE VIBRAVIBE2 VIBRAVIBY VIBRAPHASER2 Vintage Delay STREETS AMBIENT VINTAGE FOUNDIT LONG VINTAGE H9 VINTAGE VOCAL ROTTEN OLD DELAY LO-REZ TRAIL SLAPVINTAGE CLASSIC CHORUS...
Page 102
WHERE THE AVENUES HAVE NO NAME LONG VINTAGE2 TWO VINTAGE ECHOES...
Page 108
Polymod Delay Pure Comb Flange Pure Comb Flange8 QuantizedDelays Real Chorus Real Chorus TNG S&H Flange Hell Serial Delays Stereo Chorus Stereo Flange Stereo Flange 1968 StringPadFlanger StringPadFlanger Swirl Flanges Tri Band Chorus Undulate OctalChorusEchos ChorusEchos 8ch 4v Random XF Chorus DPFiltered XF DelaysEmpty Random XF Flanger What a Flanger 8ch...
Suitable ventilation must be provided for the unit at all times. In particular, the rear vents must not be obstructed. It is best if there is an inch or more clearance between the top of the H9000 and the bottom of the units above and below.
Limited Warranty The Eventide H9000 unit covered by this warranty is built to exacting quality standards and should give years of trouble-free service. If you are experiencing problems which are not cleared up in this manual, your recourse is this warranty.
Page 141
Who is Covered Under the Warranty The warranty applies to the original purchaser of a new unit from Eventide or an Authorized Eventide Dealer. Demo units are also covered by this warranty under slightly different circumstances (see below). Units that are used, or have been used as part of a rental program, are not covered under any circumstances.
Page 142
Who Performs Warranty Work The only company authorized to perform work under this warranty is Eventide Inc., Little Ferry, New Jersey. While you are free to give personal authorization to anyone else (or to work on it yourself), we will not honor claims for payment for parts or labor from you or from third parties.
Page 143
If you wish to return the unit to us, please note the following: 1. The unit must be prepaid to our door. This means that you are responsible for all shipping charges, including customs brokerage and duties. When a unit is shipped to us it must be cleared through United States Customs by an authorized broker.
Need help?
Do you have a question about the H9000 and is the answer not in the manual?
Questions and answers