Fujitsu fi-5650C Cleaning And Maintenance page 38

Items to check before contacting the dealer where you
bought the scanner
Check the following items before you contact the dealer where you bought the scanner.
General Details
Meaning
Model (Example) fi-5650C
Serial No. (*) (Example) 000001
Production date (*) (Example) 2004-01 (January, 2004)
Date of purchase
Symptom
Frequency of trouble
Total Page Count(ADF) (**)
*Please confirm the necessary information in the product label. (Refer to
labels on the scanner)
** Please confirm the Software Operation Panel. (Refer to
Replacement Cycle)
Findings
6.4 Checking
5.1 Consumable and
Installation or PC connection issues
Trouble of connection to your PC
Meaning
OS
Displayed error message (For support engineers, please record the error message and send images of captured
screen.)
Interface (Example) SCSI interface
Interface controllers (Example) made by Adaptec SCSI Card 2940AU
Feed system trouble
Meaning
Document type
Main purpose of use
Last cleaning date
(Example) Pick roller set counter XXX
Value of Consumable counter
Displayed sign or number on
the Operator panel at trouble
Imaging system trouble
Meaning
Type and version of scanner
driver
Type of interface controller (Example) made by Adaptec SCSI Card 2940AU
OS (Windows)
Application software (Example) ScandAll 21, Acrobat
Others
Meaning
Can you send us both the original document and
the scanned images by e-mail or Fax?
Findings
Findings
Findings
Findings