Appendix D: Warranty And Service Support - Motorola MTM800 FuG Installation Manual

Appendix D
Warranty and Service Support
Motorola Solutions offers long-term support for its products. This support includes full exchange and/or
repair of the product during the warranty period, and service/ repair or spare parts support out of
warranty. Before shipping any terminal back to the appropriate Motorola Solutions warranty depot,
contact Customer Resources or your Motorola Solutions dealer, distributor or reseller. All returns must
be accompanied by a Warranty Claim Form, available from your Customer Service representative or
Motorola Solutions Online Extranet (MOL) or your Motorola Solutions dealer, distributor, or reseller.
Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Solutions Customer, Dealer, or
Distributor or Reseller contract. These conditions may change from time to time and the following notes
are for guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair"
warranty, a check of the product should be performed before shipping the unit back to Motorola
Solutions. This procedure is to ensure that the product has been correctly programmed or has not
been subjected to damage outside the terms of the warranty.
Before shipping any terminal back to the appropriate Motorola Solutions warranty depot, contact
Customer Resources (see the following pages). All returns must be accompanied by a Warranty Claim
Form, available from your Customer Services representative. Products should be shipped back in the
original packaging, or correctly packaged to ensure that no damage occurs in transit.
After Warranty Period
After the Warranty period, Motorola Solutions continues to support its products in two ways:
• Motorola Solutions Regional Radio Support Centers offer a repair service to both end users and
dealers at competitive prices.
• AAD supplies individual parts and modules that can be purchased by dealers who are technically
capable of performing fault analysis and repair.
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