Verizon Wireless V620 User Manual page 62

• Some wireless phones do not support the commands used to determine the battery and signal levels. If the
display of the phone differs with what is displayed in VZAccess Manager use the information displayed on the
phone.
• You can set VZAccess Manager to display the PC's battery level instead of the battery level of the wireless
device. This will resolve the powering off issue if it is occurring. See WWAN Specific Settings.
• Also keep in mind the battery levels in VZAccess Manager cannot update when the wireless phone is in use.
The default setting is to query the wireless phone when the program starts, right before you establish a
session and when you disconnect. So the levels are a snapshot; they do not constantly update. You can
refresh the levels when you are not in a session by selecting "Tools", "Refresh Signal Levels" from VZAccess
Manager's main screen.
I get "There is no dial tone" while trying to connect, using my wireless phone
or it seems as if the wireless phone is not being recognized at all.
• Try powering the wireless phone OFF, then ON again. If using a PC Card you can remove it and reinsert it.
Then try to establish your session again.
• Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital
coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital
coverage area to place your call.
• Note: There is a known issue with some Kyocera 2035s, which will cause this symptom if you receive or miss a
call then connect the wireless phone to your PC and attempt to use your Quick 2 Net (14.4 kbps) connection.
Powering the wireless phone OFF and then back ON will reset the phone, allowing you to use it. If you take
the wireless phone in for service, the phone's software can be upgraded to the latest version to resolve this
issue.
• If you are using a NationalAccess capable wireless phone and cable, verify the serial port speed setting on the
phone is set to 19,200 or 115,200. If your serial port supports 115,200 or 230,400, VZAccess Manager will
automatically set the phone to the best speed setting. See your wireless phone's manual for instructions on
how to do this. If your wireless phone does not have a speed setting, power it OFF, then ON again.
• If using a USB cable, be sure you connected it to the same port it was connected to when you configured
VZAccess Manager. You can reset the USB drivers by unplugging and reconnecting the USB cable. If
necessary, from VZAccess Manager's main screen you can select "Tools", "Run Wizard" to run the setup
wizard again to redetect and configure the phone.
Venturi stopped working after I installed software provided by my service manufacturer.
The Venturi compression software is configured to be turned on and off by the VZAccess Manager when using
the NationalAccess - BroadbandAccess, NationalAccess, or Quick 2 Net (14.4 kbps) connection. Verizon
Wireless only supports VZAccess Manager and does not support application software that may be provided by
the device manufacturer.
Every time I try to establish a NationalAccess - BroadbandAccess or NationalAccess connection, it fails.
• Most likely, you are outside of
the Quick 2 Net (14.4 kbps) connection.
• If you feel you may have incorrectly entered your wireless telephone number during initial setup, from the
menu bar select "Options" and then "Run Wizard". After the wizard finishes, try connecting again.
After installing Venturi or another application I can no longer browse web pages connected to any network
or I get a blue screen on start up.
Revision 7/7/05
NationalAccess and BroadbandAccess coverage. If this is the case, you can try
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