Verizon Wireless V620 User Manual page 60

• If using a WWAN (1xEV-DO/1XRTT/CDMA) PC Card, try removing it and reinserting it.
• Identify any software that uses the serial port on your computer or other USB devices (such as Microsoft
Windows CE services, ActiveSync and Palm HotSync) and exit all of these programs. See Turning Sync
Applications On and Off.
• Make sure that the auto-answer feature of any fax software you are using is disabled.
• Check with your computer manufacturer to verify your serial port or USB port is enabled and properly
configured.
• If using a USB cable be sure to follow the documentation supplied with it to get it installed as a serial port or
USB modem, before installing the VZAccess Manager software. If you have done this, also try disconnecting
the USB cable from the PC and the wireless phone, then reconnect it and try again.
• If you have installed VZAccess Manager before, it is recommended to uninstall "Merlin V620 CDMA EV-DO
Device Driver" under Add/Remove programs of Control Panel first, and then install this new VZAccess
Manager
If you are using a NationalAccess capable wireless phone and cable, verify the serial port speed setting on the
phone is set to 19,200 or 115,200. If your serial port supports 115,200 or 230,400, VZAccess Manager will
automatically set the phone to the best speed setting. See your wireless phone's manual for instructions on how
to do this. If your wireless phone does not have a speed setting, power it OFF, then ON again.
I get connected, but I can't get to any web sites.
• If you are using VPN (Virtual Private Networking) you may require proxy settings on the BroadbandAccess,
NationalAccess and Quick 2 Net (14.4 kbps) connections if you wish to access the Internet when connected to
a corporate network through VPN. To see if this is the case disconnect from your VPN and see if you can
access the Internet directly. For additional information see Turning Proxy Settings On and Off.
• If you are using a PC provided by your employer it's possible they might be using Microsoft's Winsock Proxy or
a similar program that enforces Proxy settings without having to enter any proxy settings in your web
browser. If this is the case, you will only be able to access the Internet when using VPN. To access the
Internet directly you will have to disable the Winsock Proxy. Usually these applications have an icon in Control
Panel that allows turning them on and off. Check with your Network Administrator if you think this might be
the case.
• An application may be causing a conflict with the Venturi compression software. To verify this, and possibly
correct the problem, Venturi can be disabled from the appropriate preferences tab.
I can't load a specific page.
You can try turning Venturi off to load a page that is causing a problem and then turn it back on to continue
browsing. You do this by accessing the main user interface by double clicking on the "V" icon in the task tray or
by right clicking on it and selecting "Open". Click the button under "Venturi Mode:", to turn Venturi "OFF", click it
again to return it to "AUTO" ("ON" if configured for manual control).
I can receive e-mail but cannot send e-mail using my e-mail program.
Some Internet Service Providers require that you be connected through them to access their mail server to send
e-mail. See section on E-mail Options.
My computer, during installation or normal use:
1. locks up or crashes when attempting to dial.
2. mouse does not work properly when I try to use my Mobile Office wireless phone or device.
• Refer to your computer manual for help in managing your serial COM ports and USB ports, to resolve potential
resource conflicts.
Revision 7/7/05
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