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Verizon Wireless V620 User Manual

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VERIZON WIRELESS
V620 USER MANUAL
Revision 7/7/05

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Summary of Contents for Verizon Wireless V620

  • Page 1 VERIZON WIRELESS V620 USER MANUAL Revision 7/7/05...

  • Page 2: Welcome

    Verizon Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the V620, or failure of the V620 to transmit or receive such data.

  • Page 3: Limitation Of Liability

    Software Drivers License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Verizon Wireless and/or Verizon Wireless’ suppliers. And although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Verizon Wireless and/or Verizon Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law.
  • Page 4 Patents and licenses .............................3 Software Drivers License............................3 Getting started ............................6 Your Verizon Broadband account........................6 system requirements ............................6 Your V620 PC Card............................6 care of your V620 ............................7 the V620 package ............................7 getting started.............................8 Introduction ............................... 8 Supported Services ............................8 System Requirements...........................8 Installation and Configuration ........................
  • Page 5 The Tools Menu ............................40 The Options Menu............................40 The Help Menu ............................41 Settings in other Applications ........................41 Sync Applications ............................41 Proxy Settings ............................42 Instructions for AOL Users .......................... 47 7.3.1 AOL Version 9............................ 48 Using E-mail with VZAccess ........................56 Troubleshooting ............................

  • Page 6: Getting Started

    1.3 YOUR V620 PC CARD Your V620 PC Card fits into the PC card slot (Type II, 3.3V) of most Windows based laptop computers. The V620 utilizes the Verizon Broadband Network to connect to the Internet transferring data at rates of 300-600 kbps, and bursts speeds of up to 2.4Mbps.

  • Page 7: Care Of Your V620

    Review the illustration below to familiarize yourself with the key components of the V620 PC Card. PC Card: this is the device when plugged into a Personal Computer provides wireless data solutions* Service/Data LED: visual indicator that shows you service and data modes...

  • Page 8: Getting Started

    Manager from Verizon Wireless: Welcome to the Verizon Wireless VZAccess Manager. The VZAccess Manager provides a one-touch connection to the wireless Internet. It has built-in support for WWAN and Wi-Fi devices to give you the flexibility you need while you are mobile to connect your laptop to the Internet wirelessly.

  • Page 9: Installation And Configuration

    • Verizon Wireless PC Card or mobile phone with a Mobile Office Kit • Optional Wi-Fi adapter for Wi-Fi access • Internet browser software for Internet access or the software used by your company for network access • Verizon Wireless wireless data service 3 INSTALLATION AND CONFIGURATION This section will guide you through the installation and setup process for the VZAccess Manager.
  • Page 10 Step 2 After the Welcome screen you will see the VZAccess Manager License Agreement. In order to install and use this product you must agree with the terms of this agreement. Select "I agree with this software license agreement", then click the Next button to continue. If you do not agree with this agreement, click the Cancel button to exit.
  • Page 11 Step 4 You are now ready to begin installing VZAccess Manager components onto your computer. Click Next to continue. Step 5 During this step the components of the VZAccess Manager product are being installed onto your computer. Installation will occur to the destination folder specified in Step 3 above.

  • Page 12: The Vzaccess Manager Setup Wizard

    Step 6 Installation is now complete. Click the Finish button to leave the VZAccess Manager setup program and begin using your new software The setup program will automatically create a VZAccess Manager shortcut on your desktop. 3.2 THE VZACCESS MANAGER SETUP WIZARD After you have successfully completed the installation process of VZAccess Manager, you are ready to start the VZAccess Manager program and begin your initial setup.
  • Page 13 Step 3 In this step of the Setup Wizard you must specify the type of wireless device that you intend to use with VZAccess Manager. Select "Detect both Wi-Fi and WWAN", "Detect WWAN device only (1xEV- DO/1xRTT/CDMA)". For the purposes of this guide, "Detect both Wi-Fi and WWAN"...
  • Page 14 Step 5 The VZAccess Manager will now detect and setup your WWAN device. Step 6 In this step you need to select the type of connectivity you wish to use with your wireless device. For the purposes of this guide, we will select "PC Card". Please note that this selection may not be appropriate for your type of wireless device.
  • Page 15 Step 7 In this step the VZAccess Manager will find your wireless device. If you selected USB and have not already installed the data cable drivers supplied with the cable, you must install them now. To install the data cable drivers click the Cancel button below to exit the Setup Wizard and then refer to the documentation included with the cable.

  • Page 16: Using Vzaccess Manager

    4 USING VZACCESS MANAGER Today's online world offers more services everyday and Verizon Wireless gives you the tools you need to take advantage of the best in connectivity solutions. With VZAccess Manager, enjoy the freedom and convenience of wireless Internet connectivity from your notebook computer! 4.1 FEATURES...

  • Page 17: Getting Started

    • Displays Wi-Fi connections and signal strength when in a Wi-Fi coverage area. Supports connecting to Wi-Fi networks such as ones used at home or work. • Supports built-in Wi-Fi adapters or PC Cards. A WWAN capable device is required to use the WWAN features. Individual WWAN features are also device dependent as described in the WWAN section above.
  • Page 18 The NationalAccess connection is only created when the WWAN option is selected during setup and if you are using a NationalAccess capable device that does not support the Verizon Wireless BroadbandAccess service. If you are using a BroadbandAccess capable device a NationalAccess - BroadbandAccess connection will be created.

  • Page 19: Connecting

    " in the " " section. Note: If you are using a WWAN (1xEV-DO/1xRTT/CDMA) device that supports the Verizon Wireless Dial-Up-Data service Creating Wireless Copies and you made wireless copies of your dial-up accounts, they will also appear. See the section "...
  • Page 20 The pop up status can be turned off, if desired, by selecting "Options", "Preferences", "Options" tab, un-checking "Show popup status windows by tray". Right clicking on the tray icon provides various options and double clicking on it will always show the application. Placing your cursor on it will display the current connection status. Based on your preferences, your browser or e-mail or VPN program can be launched automatically, or you can launch whatever software you want to use.

  • Page 21: Warning Messages

    The first time you connect via the NationalAccess - BroadbandAccess connection, the following warning message will be displayed: ATTENTION You are about to establish a BroadbandAccess or NationalAccess connection. Charges apply in accordance with your subscription to Verizon Wireless' NationalAccess/BroadbandAccess. To see our current pricing for BroadbandAccess, please visit http://www.verizonwireless.com/b2c/mobileoptions This message will display each time you go to connect via the NationalAccess - BroadbandAccess connection, until you select "Do not show this warning again".

  • Page 22: Using Dial Up Connections

    You are about to establish a connection to a Wi-Fi network. Verizon Wireless does not support problems associated with Wi-Fi networks. Verizon Wireless Customer Care will not be able to assist you. Please see the Help file for details. In most cases connecting to a private Wi-Fi network is a simple process and you can use VZAccess Manager instead of the Wi-Fi client you would normally use.

  • Page 23: Txt Messaging

    The new connection will have a suffix of "(Wireless)" and will be set to use your wireless phone as the modem. If the utility is unable to automatically recognize your existing area code and number, the existing number will be displayed, and you will be prompted to enter the area code and number.
  • Page 24 Receiving TXT Messages • All of your TXT messages will appear at the list box at the top of the TXT messaging view. By default, all sent and received messages will appear. • To view only certain messages, click on the 'View' toolbar button and select 'Received Messages', 'Sent Messages' or 'All Messages'.

  • Page 25: Vzaccess Manager Preferences

    Sending TXT Messages • To Send a TXT to an individual or multiple Verizon Wireless messaging subscribers, simply enter a Verizon Wireless 10-digit mobile number or click on the To button to open your Contact List. Separate each address with a comma, (Ex: 4529067334, 6594556321).
  • Page 26 Only show preferred wireless networks at start up: This only applies to Wi-Fi networks. If checked, at startup, only networks in your Preferred list on the Wi-Fi tab are displayed (networks you have connected to in the past) otherwise, all detected networks are displayed.

  • Page 27: Wwan Specific Settings

    This feature allows VZAccess Manager to automatically check for software updates. If an update is available, you will be notified of it's size and approximate download times if using NationalAccess, BroadbandAccess, Quick 2 Net or any Wi-Fi connection. You will be given the choice to download or cancel. If you select download, you will be presented with a display that shows the progress as the update is downloading with the option to cancel if desired.
  • Page 28 Wizard. If VZAccess Manager is also configured for Wi-Fi, these connections will also be displayed when in coverage of the hot spot. Do not prompt for user name and password: If you are only using the Verizon Wireless NationalAccess - BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection, this setting has no effect. If you created Wireless connections to dial into other networks or have existing connections you are going to launch using VZAccess Manager, checking this option will skip the screen that normally asks for your user name and password.
  • Page 29 Connect Tab When you select the "Set Options" button from the screen above, the following options will appear ("Tools", "Preferences", "WWAN tab", "Set Options. . . "): Do not open my browser: With this option selected, when you connect to a WWAN network, VZAccess Manager will not automatically launch your default web browser.

  • Page 30: Security Setup

    VPN Client: VZAccess Manager automatically detects if certain VPN clients like Microsoft, Cisco, CheckPoint, etc are installed on the computer and allows you to select the one you wish to use. Check with your network administrator to setup your VPN connection. If the VPN client you wish to use does not appear in the list, you can select Other VPN Application Other VPN Application: This allows running a VPN program when VZAccess Manager connects to a network.
  • Page 31 The Venturi compression software works in the background between your computer and Venturi compression servers on the Verizon Wireless network to improve your performance when using the NationalAccess - BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection. This option is selected by default and allows VZAccess Manager to automatically turn the Venturi compression software on when you use VZAccess Manager to connect via BroadbandAccess, NationalAccess or Quick 2 Net, and off when you disconnect.

  • Page 32: Wi-Fi Specific Settings

    Unselecting "Compress and accelerate WWAN connections" will cause VZAccess Manager to no longer toggle the Venturi compression software on and off when using BroadbandAccess, NationalAccess or Quick 2 Net. The recommendation is to leave this option selected because it helps in most cases. There are some rare situations where you may get better performance by turning the compression software off, so the option is available.
  • Page 33 Wi-Fi networks in the Preferred list. Move Down: Changes the priority of non Verizon Wireless Wi-Fi networks you have added or connected to in the past. This option is only available when you have two or more Wi-Fi networks in the Preferred list.
  • Page 34 The following options exist on the Network tab: Network Name: On the Network tab, for private networks you can edit or enter the Network name and specify if it is a closed network. Note: The name has to match the network to work. If the network broadcasts its SSID, instead of manually adding it, select the Wi-Fi network connection when it appears, and then select "Connect".
  • Page 35 Do not open my browser: With this option selected, when you connect to a Wi-Fi network, VZAccess Manager will not automatically launch your web browser. Open my browser to my default home page: With this option selected, when you connect to a Wi-Fi network VZAccess Manager will automatically launch your web browser and your default home page will load.

  • Page 36: Txt Messaging Settings

    VPN Client: VZAccess Manager automatically detects if certain VPN clients like Microsoft, Cisco, CheckPoint, etc are installed on the computer and allows you to select the one you wish to use. Check with your network administrator to setup your VPN connection. If the VPN client you wish to use does not appear in the list, you can select Other VPN Application Other VPN Application: This allows automatically running any VPN program when you use VZAccess Manager to...

  • Page 37: Additional Features

    Outgoing message options • Message delivery duration: The duration of time that the Verizon Wireless network will attempt to deliver the message. The default is a duration of 1 week. Confirmations: The following confirmation dialogs can be turned on or off: •...

  • Page 38: The Toolbar Buttons

    Connection Status The text on the top left portion of the status bar above the "Verizon Wireless" text reflects your current state. During an active connection, this text will change to "Connected". If you are not connected, it will display "Not Connected".

  • Page 39: Minimizing The Interface

    Add applications here that you want easy access to while connected to the wireless Internet. VZAccess Manager will pre- load into this view links to Verizon Wireless web sites, and any Microsoft Office applications you have loaded on your computer.

  • Page 40: The Tools Menu

    To return the VZAccess Manager interface to the normal size, select "Minimum" from the "View" menu again. 6.4 THE TOOLS MENU Control Panels: From this menu you have access to your systems "Modem", "Network and Dial-Up Connections", and "Internet" control panels. You can also see all control panels by selecting "All". Dial-Up Accounts: Add, edit, or copy wireless dial-up accounts.

  • Page 41: The Help Menu

    Device Support Page: Takes you to the Verizon Wireless device support page that contains information about wireless devices, useful tips and hardware manuals. E-mail Verizon Wireless Support: This option will attempt to launch your mail client with the default address to e-mail Verizon Wireless Support.

  • Page 42: Proxy Settings

    VPN client, it creates a secure connection to your corporate network and prevents accessing the Venturi compression servers on the Verizon Wireless network, so Venturi is of no value when you are using VPN. Proxy settings if using Internet Explorer (version 5 and newer) If you are using proxy settings, when connected to a corporate network via your Network adapter, they will be entered under LAN settings.
  • Page 43 Step 2: Then select the "Connections Tab" and "LAN Settings". If your company uses proxy settings they will appear here. Revision 7/7/05...
  • Page 44 Step 3: If you are only using Wi-Fi connections without VPN and you want to access the Internet directly, you would uncheck the first three options to turn proxy settings off. If using VPN and if the settings are present you would leave them.
  • Page 45 Step 5: The settings will be displayed. You can now enter the same proxy settings you recorded in Step 3, if you desire to use VPN and your proxy settings with these connections. If necessary also enter the information recorded from the screen that appears after selecting the "Advanced"...
  • Page 46 In Internet Explorer 4.x, proxy settings are global and have to be turned off when accessing the Internet directly through the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection and back on if required by your company when using their network to access the Internet or when using VPN.

  • Page 47: Instructions For Aol Users

    Step 1: From within your browser, go to "Edit" then "Preferences". Step 2: Click on the "+" beside "Advanced" then "Proxies". Next select "Direct connection to the Internet" and click "OK." You may now access the Internet through the Verizon Wireless BroadbandAccess, NationalAccess, or Quick 2 Net (14.4 Kbps) connection.

  • Page 48: Aol Version 9

    If you installed AOL after installing the Verizon Wireless Mobile Office Software or if you upgraded to a new version of AOL and are having trouble accessing web pages. Click here to see how to resolve this issue in our troubleshooting section.
  • Page 49 Step 4: AOL will attempt to detect how it might be able to connect. Step 5: Once AOL detects a way to connect, select "Cancel" Revision 7/7/05...
  • Page 50 Step 6: From the sign on screen select "Sign On Options" Step 6: Select "Expert Setup" Revision 7/7/05...
  • Page 51 Step 7: Select "Add Location" Revision 7/7/05...
  • Page 52 Step 7: For the location name enter "Verizon Wireless" and then select "Next". Step 8: If "Other Dial-up ISP or LAN" is available select it then select "Next" and go to Step 10. If this option is not available, select "(Manually add a connection device)" and then select "Next".
  • Page 53 Step 9: Select "Other Dial-up ISP or LAN" then select "Next". Revision 7/7/05...
  • Page 54 Step 10: Select "Next" Step 11: Select "Next" Revision 7/7/05...
  • Page 55 Step 12: Even though AOL reports the location has been created, you must click on "Sign On to AOL Now" to save the changes. Since you are not actually connected to the Internet, AOL will not actually be able to sign on, but it will save your changes.

  • Page 56: Using E-Mail With Vzaccess

    Note: If you normally use a landline modem rather than connecting wirelessly, just remember to change the location back to the one you normally use. Then change it back to "Verizon Wireless" when you use the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection.
  • Page 57 Verizon Wireless network. For customers in this situation, Verizon Wireless has made available a send mail server that you can use in place of the one you normally use. All that is required is that you have a TXT messaging capable Verizon Wireless phone or device and TXT messaging service, visit www.vtext.com and establish a profile there by selecting "Join Up"...
  • Page 58 Step 3: Select the "Servers" tab. In the "Outgoing mail (SMTP):" field enter "smtp.vzwmail.net" without quotes. In the "Outgoing Mail Server" section at the bottom, select "My server requires authentication", then select "Settings". Step 4: Select "Log on using", then using the 10-digit mobile number you used to establish your profile at www.vtext.com, enter the 10-digit mobile number@vzwmail.net for the account name (i.e.

  • Page 59: Troubleshooting

    Web Based E-mail If you currently do not have e-mail software, or if you do not have a text messaging capable Verizon Wireless device or phone, you can sign up for web based e-mail at any of the popular portal sites, such as http://www.yahoo.com, or http://www.msn.com.
  • Page 60 USB cable from the PC and the wireless phone, then reconnect it and try again. • If you have installed VZAccess Manager before, it is recommended to uninstall “Merlin V620 CDMA EV-DO Device Driver” under Add/Remove programs of Control Panel first, and then install this new VZAccess...
  • Page 61 • Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.
  • Page 62 • Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital coverage area to place your call.

  • Page 63: Wi-Fi

    Typically this is caused by an existing conflicting application that is using a feature from Microsoft called Layered Service Provider (LSP) sometimes also referred to as transparency. Venturi uses LSP by default but can be reconfigured to eliminate the use of LSP to resolve the conflict. Consult the Venturi documentation on how to do this.
  • Page 64 WEP to determine if this is the case. If it works without WEP and fails using WEP, please e-mail Verizon Wireless Tech support with your computer and Wi-Fi device info by doing the following: From VZAccess Manager's main screen select "Session", "Statistics", "My Computer" then "E-mail Technical Support".
  • Page 65 This tool displays signal strength, all relevant IP address information with additional details by selecting "Details". It also provides the ability to release your existing IP address and request a new one by selecting "Release", then "Renew". This procedure is a common troubleshooting step as explained in some of the symptoms and solutions listed above.

  • Page 66: Product Specification

    9 PRODUCT SPECIFICATION In This Section • Technical and Environmental Specifications 9.1 TECHNICAL SPECIFICATION This section outlines the technical and environmental specifications of your V620 Name: V620 Model Number: V620 Approvals: Dimensions: 122 x 54 x 5 mm Wireless Network...

  • Page 67: Wireless Communications

    V620 PC Card, or failure of the V620 PC Card to transmit or receive such data. 10.2 SAFETY HAZARDS Do not operate the V620 in an environment that may be susceptible to radio interference resulting in danger specifically; Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices.

  • Page 68: Regulatory Notices

    2. This device must accept any interference received, including interference that may cause undesired operation. WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH ACTION MAY VOID THE WARRANTY. THE V620 PC CARD MODEM OEM IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED. CONTACT VERIZON WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE.
  • Page 69 Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies.

  • Page 70: Limited Warranty And Liability

    11 LIMITED WARRANTY AND LIABILITY Warranty Period: Products & Accessories - 90 days (in each case from the date of invoice). Novatel Wireless warrants that during the Warranty Period the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

  • Page 71: Glossary

    12 GLOSSARY 1xRTT Short for single carrier (1x) Radio Transmission Technology. A high speed wireless technology based on the CDMA platform. 1xRTT has the capability of providing broadband-like speeds of up to 144 Kbps. 1xRTT is also referred to as CDMA2000.

  • Page 72: Serial Connection

    Layered Service Provider – a Microsoft feature Local Area Network. A data network confined to limited area with moderate to high data rates. Does not use common carrier circuits, although may have gateways or bridges to other public or private networks. Mbps Megabits per second Personal Computer...

  • Page 73: Trademarks And Service Marks

    Nothing contained in this help file should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Verizon Wireless or any other Trademark displayed in this help file without the written permission of Verizon Wireless or its respective owner.
  • Page 74 HotSync® is a registered trademark of Palm, Inc. The names of actual companies and products mentioned in this help file may be the trademarks of their respective owners. Copyright 2004 Verizon Wireless, all rights reserved. REV 7.07.04. Revision 7/7/05...

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