Troubleshooting - Printek Mt2 Operator's Manual

Please review the following table to solve common problems you may encounter with your printer. You may
also visit www.printek.com for additional "FAQ's" that may assist you. If you are still unable to solve your
problem, please contact the company where you purchased your printer or contact Printek Technical Support at
(800) 368-4636.
Problem
Printer will not turn on.
"Battery Charging" indicator
does not light or does not stay
lit when power adaptor is
plugged in.
Battery not charging.
Poor print quality.
Paper not feeding.
Error/MCR indicator is RED.
Print Garbled.
Printer will not print.

Troubleshooting

Possible Cause
Battery not installed properly.
Discharged battery.
Battery already fully charged.
Power adapter not receiving power.
Battery not installed properly.
Faulty AC adaptor.
Faulty battery.
Low battery.
Print head dirty.
Poor quality or "old" paper.
Obstruction in paper path or paper
improperly installed.
Not correct thickness paper.
No Paper
Paper jam.
Error reading MCR data.
Low Battery.
Improper interface configuration.
Low Battery.
Paper not loaded correctly.
Improper interface configuration.
Solution
Install battery as described on label in
battery compartment.
Recharge battery overnight.
No action required.
Check building/vehicle circuit
breakers/fuses.
Install battery as described on label in
battery compartment.
Replace adapter.
Replace battery.
Check and recharge battery.
Clean print head.
Verify paper from approved source.
Try new roll of paper.
Check paper path and reinstall paper.
Verify paper from approved source.
Load new media.
Check paper path and reinstall paper.
Verify magnetic strip on card is facing
toward paper door.
Check and recharge battery.
Verify printer and host settings match.
Use self test (page 7) to verify printer
settings.
Check and recharge battery.
Check paper path and reinstall paper.
Verify printer and host settings match.
Use test print to verify printer setting
and to verify printer is functioning
properly.
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