Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Motorola.
Related Documents ..........................xvi Service Information..........................xvii Chapter 1: Getting Started Unpacking ............................1-1 Setting Up the ES400 .......................... 1-2 Installing a microSD Card ......................1-2 Installing the SIM Card (Optional) ....................1-3 Installing the Battery ........................1-4 Powering On the ES400 ........................ 1-5 Setup ..............................
Programs ............................2-7 Windows Mobile Today Screen ......................2-11 Adjusting Volume ..........................2-11 Battery and Charging ........................... 2-12 Charging the ES400 ........................2-12 Charging Temperature ........................2-13 Battery Status Indications ......................2-13 Main Battery Temperature Notifications ..................2-14 Replacing the Battery ........................2-15 Using Voice-Over-IP ..........................
Use Cases, with mapping onto registration process ..............3-19 CDMA Set Up ..........................3-20 GSM/UTMS Set Up ........................3-21 Configuring a GSM Data Connection ..................... 3-21 ES400 Settings ............................ 3-24 Phone ............................. 3-24 Sounds ............................. 3-24 Security ............................ 3-25 Services ............................3-26 Call Barring (Call Blocking) ......................
A2DP/AVRCP Services ......................... 7-14 Chapter 8: Using GPS Navigation Introduction ............................8-1 Software Installation ..........................8-1 ES400 GPS Setup ..........................8-1 Operation ............................. 8-2 GPS Maps on microSD Cards ....................... 8-2 Answering a Phone Call While Using GPS ..................8-2 Losing the GPS Signal While in a Vehicle ..................
Master Reset ..........................9-12 Touch Vibration ..........................9-13 Settings Folder ............................. 9-13 Program Shortcuts Setup ........................9-17 Program Window Setup ........................9-17 Chapter 10: Accessories Introduction ............................10-1 Single Slot USB Cradle ........................10-2 Communication and Charging the ES400 Battery ................. 10-2...
Table of Contents Single Bay USB Cradle ........................A-6 Appendix B: Keypads Introduction ............................B-1 Alpha Primary Keypad ......................... B-2 Special Character Key ......................... B-6 Appendix C: Using the Time Tracker Application Introduction ............................C-1 Appendix D: Using the Weather Application Introduction ............................
Screens and windows pictured in this guide are samples and can differ from actual screens. Documentation Set The documentation set for the ES400 provides information for specific user needs, and includes: • ES400 Quick Start Guide - describes how to get the ES400 up and running.
ES400 User Guide Software Versions This guide covers various software configurations and references are made to operating system or software versions for: • Adaptation Kit Update (AKU) version • OEM version • Fusion version • Phone version. AKU Version To determine the Adaptation Kit Update (AKU) version: Tap Start >...
Tap Fusion Signal Strength icon > Wireless Status > Versions. Phone Software To determine the Phone software version: On ES400, tap Start > Phone > Menu > Options > PhoneInfo tab. Chapter Descriptions Topics covered in this guide are as follows: •...
Chapter 9, Settings provides • Chapter 10, Accessories describes the available accessories and how to use them with the ES400. • Chapter 12, Maintenance & Troubleshooting includes instructions on cleaning and storing the ES400, and provides troubleshooting solutions for potential problems during ES400 operation.
Software type and version number. Manufacturing Label Motorola responds to calls by email, telephone or fax within the time limits set forth in support agreements. If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment for servicing and will be given specific directions.
Inspect the equipment for damage. If any equipment is missing or damaged, contact the Motorola Enterprise Mobility Support center immediately. See page xvii for contact information. Prior to using the ES400 for the first time, remove the protective shipping film that covers the display and camera window.
1 - 2 ES400 User Guide Setting Up the ES400 To start using the ES400 for the first time: • Install a microSD card (optional) • Install a SIM card (for GSM/UTMS only) • Install the battery. • Charge the ES400.
Installing the SIM Card (Optional) GSM/UTMS phone service requires a Subscriber Identification Module (SIM) card, or smart card. Obtain the card from the your service provider. The card fits into the ES400 and can contain the following information: • Mobile phone service provider account details.
1 - 4 ES400 User Guide Slide the SIM card holder up to unlock. Lift the SIM card holder. Insert the SIM card into the SIM holder with the contacts facing out and the card notch facing up. SIM Card Holder...
The ES400 powers up automatically after inserting the battery, if the battery has been charged previously. Powering On the ES400 After the ES400 is connected to power, the splash screen displays for about a minute as the ES400 boots then the calibration window appears.
In the item list select the Moto Deck checkbox. Deselect all other checkboxes. Tap OK button. The Motorola Home Screen appears. Refer to Chapter XX for information on using the Motorola Home Screen and to Chapter XX for information on configuring the Motorola Home Screen.
To remove an microSD card: CAUTION Suspend the ES400 prior to removing the battery. Failure to properly remove the battery may cause the ES400 to cold boot and potential loss of data. Press the Power button to suspend the ES400.
1 - 8 ES400 User Guide Slide the SIM card holder up to unlock. Lift the SIM card holder. Remove SIM card from holder. Close the SIM card holder. Slide the SIM card holder to the down to lock into place.
Chapter 2 Using the ES400 Introduction This chapter explains the indicators, buttons, status icons, and controls on the ES400, and provides basic instructions for using the device. Features Charging/Communication Camera Flash Battery Door Contacts Camera Lens Finger Print Reader Power Button...
2 - 2 ES400 User Guide Keypads The ES400 offers three keypad configurations; QWERTY, QWERTZ and AZERTY. See Appendix B, Keypads keypad functionality. Entering Data When entering data on the keypad, use either the single-hand method or the two-hand method as shown in Figure 2-2.
Using the ES400 2 - 3 Motorola Home Screen The Motorola Home screen provides Status Bar Cards Program Shortcuts Task Bar Tap to Open Programs Window Tap to Lock the Device Tap to Open the Contacts Motorola Home Screen Figure 2-3...
2 - 4 ES400 User Guide Status Bar Icons Table 2-1 Icon Description Notifications Backup battery low. Notification that one or more instant messages were received. Notification that one or more e-mail/text messages were received. Notification that one or more voice messages were received.
Using the ES400 2 - 5 Status Bar Icons (Continued) Table 2-1 Icon Description Antenna/signal icon: wireless off. Antenna/signal icon: no service or searching. HSDPA connecting. (GSM/UTMS only) HSDPA in use. (GSM/UTMS only) 3G connecting. (GSM/UTMS only) 3G in use. (GSM/UTMS only) GPRS connecting.
2 - 6 ES400 User Guide Tap to Open Date and Time Tap to Configure Cards Tap to Configure Card Settings Card Settings Tap to Open Email Tap to Open Calendar Owner’s Company Name Owner’s Name Card Example Figure 2-5 Start Screen The Home screen gives you one-touch access to the programs and settings of your device.
To pan, touch and hold on the touch screen and then drag your finger in any direction. Connecting the Device to a Computer Lock Screen Programs The Programs window lists the programs that are available on the ES400. Refer to XXX on page XX for information on configuring the Program window. Programs Window Figure 2-6 Table 2-2 lists the default programs available on the ES400.
Name Description Icon Name Description ActiveSync Synchronize information Calendar Keep track of appointments between the ES400 and a and create meeting host computer or the requests. Exchange Server. Contacts Keep track of friends and File Explorer Organize and manage files colleagues.
Bluetooth radio and Client software packages to be generate a Bluetooth transferred between a host address bar code. server and the ES400. Refer to the ES400 Integrator Guide for more information. Modem Link Enables the ES400 to be DEMO Install Motorola MAX demos used as a modem.
2 - 10 ES400 User Guide To configure the Program window refer to Program WIndow Configuration on ..To configure the Program Shortcuts refer to Program Shortcuts configuration on ..
Using the ES400 2 - 11 Windows Mobile Today Screen The Windows Mobile Today screen displays important information, such as upcoming appointments and status indicators. Tap a section on the screen to open the associated program. Alternatively, tap Start > Today to display the Today screen.
CAUTION 12-2. Before using the ES400 for the first time, charge the battery using either the USB Charging Cable or the cradle. For cable and cradle setup and charging procedures see Accessories in Chapter XX. Place the ES400 into the cradle or connect the cable. The battery automatically begins charging. See Table 2-3 charging indications.
The ES400 is equipped with a memory backup battery which automatically charges from the fully-charged main battery. When using the ES400 for the first time, the backup battery requires approximately 36 hours to fully charge. This is also true any time the backup battery is discharged, which occurs when the main battery is removed for several hours.
The user should stop using the ES400. • Level 3: Temperature Error; this level indicates the battery has reached an unusable temperature threshold and immediately suspends the ES400. This level does not have any graphical notification associated with it.
Replacing the Battery To replace the battery: CAUTION Suspend the ES400 prior to removing the battery. Failure to properly remove the battery may cause the ES400 to cold boot and potential loss of data. Press the Power button to suspend the ES400.
Slide the battery lock switch up. Battery Tab Battery Lock Switch Remove Battery Figure 2-16 Wiith finger, lift the battery using the battery tab. Insert the replacement battery, bottom first, into the battery compartment in the back of the ES400.
Using the ES400 2 - 17 Figure 2-17 Press the battery down. Slide the lock switch down to lock the battery in place. Align the battery door with the ES400 and slide up.
802.11b/g (2.4 GHz) band due to wireless interference. When using a Bluetooth headset with the ES400 and VoWLAN, it is required to use the Bluetooth Headset profile instead of Hands-free profile. Use the buttons on the ES400 to answer and end calls. See...
A cold boot also restarts the ES400, and also initializes some drivers. Data saved in flash memory or a memory card is not lost. If the ES400 is not functioning properly, perform a warm boot first. If the ES400 still does not respond, perform a cold boot.
Chapter 3 Using the Phone Introduction Use the ES400 to make phone calls, set up speed dials, keep track of calls, and send text messages. Your wireless service provider may also provide other services such as voice mail, call forwarding, and caller ID.
3 - 2 ES400 User Guide NOTE If you tap a wrong number, tap Delete key to erase each subsequent digit of a number. To erase the entire number, tap and hold the Delete key. Smart Dialing Smart Dialing makes it easy to dial a phone number. When you start entering numbers or characters, Smart Dialing automatically searches and sorts the contact entries on the SIM card, in Contacts, and the phone numbers in Call History (including incoming, outgoing, and missed calls).
Using the Phone 3 - 3 To send a text message to the selected contact, tap Menu > Send Text Message. To call a different phone number associated with the selected contact, tap the contact name and select the phone number to call. Using Contacts Use Contacts to make a call without looking up or entering the phone number.
Dialing Options Answering a Call A dialog box appears on the ES400 when it receives an incoming call. If the phone is set to ring, a ring tone sounds. Answer or ignore the incoming call. To answer an incoming call tap Answer on the dialog box or press the green key.
If you receive a call while in a call, tap Wait to place the call in call waiting. • You can use other programs on the ES400 during a call. To switch back to the Phone, tap Talk or tap Start > Phone. Tap End to end the call.
You can use a stereo headset for audio communication when using an audio-enabled application. To use a headset, plug the headset jack of the Headset Adapter Cable into the headset connector on the side of the ES400. Plug the Headset connector into the connector on the Headset Adapter Cable. Set the ES400’s volume appropriately before putting the headset on.
Chapter 7, Using Bluetooth for more information. NOTE When using a Bluetooth headset, during a call, the ES400 power button is disabled and the ES400 will not go into suspend mode. Once the call is completed, the power button functionality is re-enabled.
3 - 8 ES400 User Guide Muting a Call During a call, you can mute the microphone so you can hear the person on the line but he or she cannot hear conversation from the microphone. This is useful when there is conversation or background noise on your end.
Using the Phone 3 - 9 Call Log Window Figure 3-9 Call Log Icons Table 3-1 Icon Description This icon appears next to the contact information for all outgoing calls. This icon appears next to the contact information for all incoming calls. This icon appears next to the contact information for all missed outgoing calls.
3 - 10 ES400 User Guide Call History - Tools Menu Figure 3-10 Select Delete all calls. Call History - Delete All Dialog Figure 3-11 Tap Yes. Tap OK to exit the Call History window. Viewing Call Status Tap Start > Phone or press the green key to display the Phone keypad.
Using the Phone 3 - 11 Tap OK and then OK to exit. Using the Call History Menu Use the Call History menu to dial voice mail, access the Activation Wizard, save to contacts, view a note, delete a listing, send an SMS, and make a call. Tap Start >...
3 - 12 ES400 User Guide Add Caller Button Hide Keypad Button Figure 3-14 Enter the second number and tap the Call Line. When the Call connects, the first call is placed on hold and the second call is active.
Using the Phone 3 - 13 Figure 3-16 To add a third caller tap the Add Caller button. The dialer appears. When the call connects the new call is active and the conference is on hold. Figure 3-17 To add the new caller to the conference tap the Merge button.
3 - 14 ES400 User Guide Figure 3-18 Tap the Call Manage button to view all callers. Figure 3-19 Tap the gray Hang Up button to remove a caller from the conference. To end the conference call, tap the red Hang Up button.
Using the Phone 3 - 15 Establishing a GSM Data Connection NOTE Refer to the ES400 Series Enterprise Smartphone Integrator Guide for information on configuring a data connection. Ensure a SIM card is installed in the ES400. Configure a GPRS data connection. See ES400 Series Enterprise Smartphone Integrator Guide.
3 - 16 ES400 User Guide Connecting Using GPRS Figure 3-22 If the SIM card is protected with a Personal Identification Number (PIN), a dialog box pops up requesting the appropriate PIN to unlock the SIM card. In this case, enter the PIN and tap OK.
Using the Phone 3 - 17 Establishing an CDMA Data Connection NOTE Ensure that you have data service activated with your service provider. A data connection allows Internet access across a wireless network. Data connection is pre-packaged with service accounts. To verify active data service: >...
ID, depending on the type of service. Also use the integrated phone as a modem to connect the ES400 to an ISP or work network. The GSM enabled ES400 can connect to the Internet or work network using Cellular Line, or using the modem specified by the mobile phone service provider.
SIM card. Insert any SIM card afterwards. Sample User tag/card/cellophane-protector - Retail Before turning on your new ES400: • If your cellular service comes with a SIM card (i.e. AT&T, Bell Mobility, Telcel, Telstra, Vodaphone): •...
3 - 20 ES400 User Guide • The ability to change to a desired network based on device support • The ability to change bands based on network setup If you are setting up CDMA or GSM/UTMS. CDMA Set Up Start >...
Using the Phone 3 - 21 GSM/UTMS Set Up Figure 3-28 Figure 3-29 Configuring a GSM Data Connection A data connection allows Internet access across a wireless network. To set up a new data connection:...
3 - 22 ES400 User Guide Acquire an Access Point Name (APN) from the service provider. > > tab > icon > tab. Start Settings Connections Connections Tasks Connections Window Figure 3-30 Under select My ISP Add a new modem connection...
Using the Phone 3 - 23 Connections Window - Access Point Name Figure 3-32 Enter the APN from the service provider in the text box. Access point name: Next Connections Window - User Name & Password Figure 3-33 Enter a username in the User name text box, if required by the service provider. Enter a password in the Password text box, if required by the service provider.
The ring type changes the way the ES400 rings when you Ring type: receive an incoming call. Regardless of the ring type selected, a dialog box appears on the ES400’s display for incoming calls. Select a ring tone for incoming calls from the drop-down list.
Using the Phone 3 - 25 Security Enabling a PIN NOTE Place emergency calls at any time, without requiring a PIN or a SIM card Security Tab Figure 3-35 To require a PIN when using the phone: From the (Figure 3-35), select the check box under Security...
3 - 26 ES400 User Guide Enter Use the touch keypad to enter a new four to eight digit PIN. Enter Reenter the new PIN for confirmation and tap Enter to confirm the change. Disabling a PIN From the (Figure 3-35), deselect the check box.
Using the Phone 3 - 27 Call Barring/Call Blocking Figure 3-38 Caller ID Enable caller ID to reveal the identity of the person making an outgoing call. Select the radio button to Everyone always display the caller ID. Select the radio button to prevent the caller’s identity from appearing to others.
3 - 28 ES400 User Guide • To forward incoming calls to a different phone number based on a specific situation, select one or more of the check boxes under Forward phone calls only if: • enter the phone number to receive forwarded calls only when the phone cannot be answered.
Done NOTE PIN2 is buffered in the ES400 indefinitely after entry and will not be requested again until a warm boot of the ES400 has been performed. Should PIN2 be required, then the user must perform a warm boot of the ES400.
Automatic Activation The Activation Wizard allows automatic activation. To activate the ES400 using the automated service, the ES400 attempts to call the network on a special number that automatically downloads the phone number and identification codes from the network. Verizon Wireless automatically downloads the provisioning data. This process is invisible to the user and occurs once, after account activation, during the first data connection attempt.
Using the Phone 3 - 31 Congratulations! Window Figure 3-45 to close the Finish Activation Wizard If activation fails, an error message appears. Activation Failure Error Message Figure 3-46 Tap Retry to try automatic activation again or tap Manual to activate manually. NOTE If activation was not successful, contact the service provider.
3 - 32 ES400 User Guide Phone Window - Example Figure 3-47 Ensure the carrier name displays on the window. Make a voice call to ensure activation was successful. NOTE If activation was not successful, contact the service provider.
Using the Phone 3 - 33 NITZ The ability to enable/disable network time synchrization provides the user flexibility on time zone changes. If you enable newtork time synchronization, users can turn this feature on or turn it off and set up user notifications for time changes.
Chapter 4 SMS and MMS Messaging Introduction Use the ES400 to make phone calls, set up speed dials, keep track of calls, and send text messages. Your wireless service provider may also provide other services such as voice mail, call forwarding, and caller ID.
4 - 2 ES400 Mobile Computer User Guide Text Message Notification Icon New Text Message Notification Figure 4-1 The Caller Identification feature matches incoming text message numbers with those stored in Contacts so you know who is sending you a message. Furthermore, the New Text Message dialog box gives you the option to call the sender or save, dismiss, or delete the message.
SMS and MMS Messaging 4 - 3 The Text Messages window appears. Messaging Window Figure 4-4 In the message list, tap a text message. The window displays previous text conversations. Tap to reply the message. Text Message - Conversation Figure 4-5 To reply, enter text in the reply field and tap Send.
4 - 4 ES400 Mobile Computer User Guide Phone Screen Contact List Figure 4-6 Compose your message. Address Area Message Area Create Text Message Figure 4-7 • The auto-correct feature automatically fixes common spelling errors as you type so your messages are more accurate.
If you are out of coverage area, the message is saved in the Drafts folder and sent when you return to a coverage area. NOTE On the ES400, the message remains in the Drafts folder and has to be manually re-sent when you return to a coverage area.
4 - 6 ES400 Mobile Computer User Guide Figure 4-10 Select a contact from the list. Tap Done. To Add a SUbject To add a subject for the message: Tap the SUbject icon. Enter text. Tap Done. Add a Message Tap Message icon.
SMS and MMS Messaging 4 - 7 Tap the camera icon to take a photo and add to the MMS. Tap the Video icon to capture video and add to the MMS. Tap the Microphone icon to record a message. Tap the Clip icon to add a file to the message.
4 - 8 ES400 Mobile Computer User Guide Add a Video Take video and attach to Message Record Audio and Attach to Message Attach a File to Message Figure 4-14...
The ES400 offers data capture using the color digital camera. NOTE To read a bar code, a scanning enabled application must be installed on the ES400. A sample scanning application can be downloaded from the Motorola Support Central site at http://www.motorola.com/enterprisemobility/support.
5 - 2 ES400 User Guide Move the ES400 until the red aiming reticle is over the bar code to scan. The Decode LED lights green and a beep sounds, by default, to indicate the bar code was decoded successfully.
Gallery application, where you can view and edit them. By default captured images or videos are saved as JPEG or WMV file. Taking a Photo To open the Camera application press the Camera button located on the lower-right side of the ES400 or tap Programs > Camera. Camera Screen The Camera screen displays the view finder.
6 - 2 ES400 Mobile Computer User Guide Image Size Image Quality Focus Setting Location Enabled Time Stamp Enabled Close the Camera Application Opens the Camera Menu Toggles the Flash On and Off Toggle between Photo or Video Mode Opens the Gallery Application...
Super Fine. Increasing the size and quality of the photo increases the size of the file saved on the ES400. The size of the file displays below the Quality boexes. Also listed is the number of photos that can stored on the ES400.
6 - 4 ES400 Mobile Computer User Guide Panorama Options Figure 6-5 Timer Controls the delay between the shutter press and the image capture. Options are off, 5, 10, 15 and 20 seconds. Timer Options Figure 6-6 Focus Set the camera focus to either manual for automatic focus.
Using the Camera 6 - 5 Advanced Options Figure 6-7 Workflow Comment prompt GPS location Encryption Storage Time/date stamp...
6 - 6 ES400 Mobile Computer User Guide Taking Video Image Size Image Quality Time Stamp Enabled Close the Camera Application Opens the Video Menu Toggles Flash On and Off Select Photo or Video Mode Opens Gallery Application Video Settings...
Using the Camera 6 - 7 Format Use the Format option set set the format that the video is recorded in. • MP4 - • 3GP - is a multimedia container format defined by the Third Generation Partnership Project (3GPP) for 3G UMTS multimedia services.
6 - 8 ES400 Mobile Computer User Guide Camera capture mode The MC35 offers two types of camera capture mode: • Camera - for taking pictures and recording videos • Bar code - for capturing a bar code data To select a camera capture mode: •...
Using the Camera 6 - 9 To select picture compression: You can set the compression level for the pictures you take. Note that selecting a high quality picture increases the size of the file significantly. On the Camera screen, tap Menu > Video. Tap Menu >...
6 - 10 ES400 Mobile Computer User Guide...