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Troubleshooting/Specifications; Troubleshooting - Sony STR-DH590 Operating Instructions Manual

Multi channel av receiver
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If a problem occurs while operating the
receiver, check the following to resolve the
problem before consulting your nearest
Sony dealer.
• Check to see if the problem is listed in
this "Troubleshooting" section.
• Visit the Help Guide and enter search
keywords to check whether the
troubleshooting for your problem is
For the customers in Europe:
For the customers in Taiwan:
For the customers in other areas:
• Reset sound fields to the default settings
(page 33).
• Clear all saved settings and restore the
receiver to the factory default settings
(page 39).
If the problem persists after doing all of the
above, consult your nearest Sony dealer.
The receiver is turned off
• If "AUTO.STBY" is set to "STBY ON", set it
to "STBY OFF" in the "<SYSTEM>" menu.
• The sleep timer function was activated.
• "PROTECT" (page 45) was activated.
The indicator on the display panel
turns off.
• If the PURE DIRECT indicator on the front
panel lights up, press PURE DIRECT to
turn off this function.
• Press DIMMER on the receiver to select
TV sound
No TV sound is output from the
• When the receiver is connected to a TV
compatible with the Audio Return
Channel (ARC) function, make sure the
receiver is connected to an HDMI jack
compatible with the Audio Return
Channel (ARC) function (page 19, 21).
Make sure that the HDMI input jack of
your TV is labeled "ARC".
• If the TV is compatible with the Audio
Return Channel (ARC) function, make
sure the Control for HDMI function on the
TV is set to on.
• Make sure "CTRL.HDMI" is set to "CTRL
ON" in the "<HDMI>" menu.
• Make sure the TV supports the System
Audio Control function. Set the speaker
setting of the TV (BRAVIA) to "Audio
System". Refer to the operating
instructions of your TV regarding how to
set the TV.
• If the TV does not have a System Audio
Control function, set "AUDIO.OUT" in the
"<HDMI>" menu to:
– "TV+AMP" if you want to listen to the
sound from the TV speaker and
– "AMP" if you want to listen to the sound
from the receiver only.
• If sound is still not output or if sound is
interrupted, connect the optical digital
audio cable (not supplied) and set on the
receiver "<HDMI>" – "CTRL.HDMI" – "CTRL

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