Support Details - XYZ Printing da Vinci 1.1 Plus Quick Manual

Support Details

The troubleshooting instruction may guide you to fix the problem. If any error persists, please contact
customer service center for support.
Customer Support Center:http://support.xyzprinting.com
Technical Support (US):supportus@xyzprinting.com
Technical Support (EU):supporteu@xyzprinting.com
Other Region:support@xyzprinting.com
Service
Symptom
Code
Print bed heating
0 0 0 3
problem
0 0 0 7
Cartridge 1 chip error
0 0 0 8
Cartridge 1 chip error
Print bed heating
0 0 1 0
problem
Extruder 1 heating
0 0 1 1
problem
Print bed heating
0 0 1 3
problem
Extruder 1 heating
0 0 1 4
problem
0 0 2 8
Cartridge 1 not installed
Error message
The printer is handling other task
Unable to update printer fi rmware
Filament 1 jammed
Filament 1 loading problem
Filament 1 installation problem
Top cover open
Filament 1 level low: 30m left
Filament 1 level low: 5m left
Federal Communications Commission (FCC) Statement
You are cautioned that changes or modifi cations not expressly approved by the part responsible for compliance could void the user's
authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
XYZprinting is not responsible for any radio or television interference caused by using other than recommended cables and connectors
or by unauthorized changes or modifi cations to this equipment. Unauthorized changes or modifi cations could void the user's authority
to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of
the FCC RF Rules. This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used
for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located
or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation
instructions and consider removing the no-collocation statement.
P 12
Action
Reboot the printer.
Reinstall the cartridge 1 or
change a new cartridge.
Reinstall the cartridge 1 or
change a new cartridge.
Check connections, reboot the
printer.
Check connections, reboot the
printer.
Check connections, reboot the
printer.
Check connections, reboot the
printer.
Install/reinstall cartridge 1.
Try again after all tasks are completed. Also check the information shown on printer display.
Check Internet connectivity/Update fi rmware again later.
Unload and reload cartridge 1 and clean the nozzle.
Unload and reload cartridge 1.
Reinstall the cartridge 1 or change a new cartridge.
Close the top cover.
Replace cartridge 1 when necessary.
Replace cartridge 1 immediately.
Service
Symptom
Code
0 0 2 9
Cartridge 1 empty
X-axis movement
0 0 3 0
abnormalities
Y-axis movement
0 0 3 1
abnormalities
Z-axis movement
0 0 3 2
abnormalities
0 0 4 0
Internal storage error
0 0 5 0
Memory error
Internal
0 0 6 0
communication error
Connection error
0 2 0 1
between PC and printer
Action
Action
Replace cartridge 1 before
printing.
Check motor/sensor connections.
Check sensor position.
Check motor/sensor connections.
Check sensor position.
Check motor/sensor connections.
Check sensor position.
Check if SD card is inserted
correctly.
Reboot the printer.
Reboot the printer.
Reconnect PC to printer, or hotplug
the cable between printer and PC.
V1