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Chapter 5 Customer Information
Return Products for Repair
You must obtain a return material authorization (RMA) number before you send
products to us for repair or upgrade. To return a product for repair or upgrade,
complete the following steps.
1
Obtain the following information about the product that you want to return for
repair or upgrade:
ƒ
The name and model number (if applicable) of the product and the quantity
of returns
ƒ
A reason for the return, such as upgrade or failure symptom
ƒ
Your company name, contact, telephone number, email address, fax number,
repair disposition authority, and any service contract details
ƒ
A purchase order number
Notes:
–
–
Important: In-warranty products can accrue costs through damage or misuse, or
if no problem is found. Products incurring costs will not be returned to the
customer without a valid purchase order.
2
Telephone or fax Factory Services at one of the following numbers to request an
RMA number:
ƒ
From North America, call:
– Tel: 1-800-722-2009
– Fax: 770-236-5477
ƒ
From Europe, Middle East,
or Africa, call:
– Tel: 32-56-445-444
– Fax: 32-56-445-051
Result: The customer service representative will provide the RMA number and
the shipping instructions to you.
Note: RMA numbers are only valid for 60 days. You must contact a customer
service representative to revalidate your RMA numbers if the number is older
than 60 days. After the RMA number is revalidated, you can return the product.
66
If you are unable to issue a purchase order at the time you request an
RMA number, a proforma invoice will be sent to you at the completion of
repair. This invoice lists all costs incurred.
We must receive a purchase order within 15 days of receipt of proforma.
ƒ
From Latin America, call:
– Tel: 1-770-236-5662
– Fax: 1-770-236-5888
ƒ
From Asia Pacific, call:
– Tel: 852-2588-4746
– Fax: 852-2588-3139
4038767 Rev A
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