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Related Manuals for Cisco REN301
Summary of Contents for Cisco REN301
- Page 1 4038767 Rev A Cisco Managed Services Residential Gateway User Guide...
- Page 3 Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
- Page 4 Trademark Acknowledgments Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners.
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Page 5: Notice À L'attention Des Installateurs De Réseaux Câblés
Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à... -
Page 6: Aviso A Los Instaladores De Sistemas Catv
Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo. -
Page 7: Table Of Contents
Contents Notice à l’attention des installateurs de réseaux câblés ........5 Mitteilung für CATV-Techniker ................5 Aviso a los instaladores de sistemas CATV ............6 IMPORTANT SAFETY INSTRUCTIONS Power Source Warning ................... vii Ground the Product ....................vii Protect the Product from Lightning ..............viii Verify the Power Source from the On/Off Power Light ........ - Page 8 Contents Phone Services ......................2 Wireless Services ......................3 Home Security, Monitoring and Automation ............3 Web Browsing supported with Parental Controls & Firewall Monitoring ........................ 4 Home Energy Management ..................4 Simplified Support ...................... 4 What's on the Top Panel? ......................5 What's on the Back Panel? ......................
- Page 9 Contents Select Language Settings ..................52 View Network Information ..................53 Use Network Tools ....................55 View Router Information ..................57 Select LCD Display Orientation ................58 View System Event Log ................... 59 Set Up Time of Day Parameters ................60 Chapter 5 Customer Information Customer Support ........................
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Page 11: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. -
Page 12: Protect The Product From Lightning
IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source. -
Page 13: Service Warnings
IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. - Page 15 IMPORTANT SAFETY INSTRUCTIONS 4038767 Rev A...
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Page 16: United States Fcc Compliance
ƒ Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. -
Page 17: Rf Exposure Statements
United States FCC Compliance RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. - Page 18 Canada This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Ce dispositif est conforme à...
- Page 19 United States FCC Compliance 4038767 Rev A...
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Page 20: Ce Compliance
This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements. -
Page 21: National Restrictions
Note: The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: ƒ... -
Page 22: Antennas
CE Compliance Antennas Use only the antenna supplied with the product. 20090312 CE_Gateway xviii 4038767 Rev A... -
Page 23: About This Guide
About This Guide About This Guide Introduction This guide supports the Cisco® Managed Services Residential Gateway. Refer to this guide for installing and configuring your residential gateway. Models supported by this guide include: REN301 Managed Services Residential Gateway ... - Page 24 About This Guide 4038767 Rev A...
- Page 25 Chapter 1 Introducing the Managed Services Residential Gateway Introduction The Cisco Managed Services Residential Gateway is an advanced, ® high-performance home gateway that combines Ethernet, Voice over IP (VoIP), router and wireless access point technologies in a single device providing a cost-effective voice and networking solution for Connected Home and Managed Home experiences.
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Page 26: Chapter 1 Introducing The Managed Services Residential Gateway1
Chapter 1 Introducing the Managed Services Residential Gateway Benefits and Features Personal Content Sharing and Storage Digital Living Network Alliance (DLNA) support provides a consolidated view of all content within the home network Content can be shared with any PC or device connected to the home network ... -
Page 27: Wireless Services
Benefits and Features Wireless Services Wi-Fi 802.11b/g/n 2.4 GHz (2x2) for basic home networking service Provides Unscheduled Automatic Power Save Delivery (UAPSD) Cell phone handoff (SIP) support Internal Antenna designs supports omni-directional techniques that provide Internal Antenna designs supports omni-directional and beam forming excellent 3-D coverage, isolation &... -
Page 28: Web Browsing Supported With Parental Controls & Firewall Monitoring
Chapter 1 Introducing the Managed Services Residential Gateway Web Browsing supported with Parental Controls & Firewall Monitoring NAPT, SPI firewall, WEP, WPA/2, MAC filtering, and VPN pass-through, IPv4 + IPv6, VLAN IEEE 802.1q and p Comprehensive protocol support including IGMP, DLNA, UPnP and OSGi/JVM friendly ... -
Page 29: What's On The Top Panel
What's on the Top Panel? What's on the Top Panel? The top panel of your residential gateway provides an LCD screen for easy setup and configuration. Use the touch-sensitive arrow keys to navigate through the menu options. Refer to Configuration and Operation of the the Residential Gateway (on page 19) for more information on this feature. - Page 30 Chapter 1 Introducing the Managed Services Residential Gateway Power (Green/Red)—The Power LED lights up when the residential gateway is powered on.The LED becomes red during a malfunction. WPS Touch-Sensitive Key (Amber)—Touch for 3 seconds to initiate pairing with Wi-Fi devices. LCD with Touch-Sensitive Keys—LCD screen lights up by the wave of a hand to display menu options for common setup and configuration functions.
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Page 31: What's On The Back Panel
What's on the Back Panel? What's on the Back Panel? The back panel of your residential gateway provides ports, power, and reset mechanisms. Refer to the following diagram for a description of the back panel. Power—The Power port is where you will connect the power adapter that is included in the box. -
Page 32: What's On The Side Panel
Chapter 1 Introducing the Managed Services Residential Gateway What's on the Side Panel? The side panel of your residential gateway provides an additional USB port. Refer to the following diagram for a description of the back panel. USB—The USB port connects to a USB storage device, such as a USB hard drive or flash disk. -
Page 33: What's On The Bottom Panel
What's on the Bottom Panel What's on the Bottom Panel The bottom panel of your residential gateway provides holes for mounting screws for wall mounting and protective feet for vertical or wall mounting surfaces. The factory label on the bottom panel provides serial number and MAC Address information. -
Page 35: Chapter 2 Installing The Residential Gateway
Chapter 2 Installing the Residential Gateway Introduction This chapter provides instructions for installing the residential gateway. In This Chapter ƒ Mounting the Residential Gateway ............ 12 ƒ Connecting the Residential Gateway ..........15 4038767 Rev A... -
Page 36: Mounting The Residential Gateway
Chapter 2 Installing the Residential Gateway Mounting the Residential Gateway Mounting the Residential Gateway Horizontally The residential gateway has four rubber feet on its bottom panel. Place the residential gateway on a level surface near an electrical outlet. Mounting the Residential Gateway Vertically The residential gateway has four wall-mount slots on its bottom panel. - Page 37 Use the information on this page as a guide for mounting your residential gateway to the wall. Notes: Mounting hardware illustrations are not true to scale. Cisco is not responsible for damages incurred by insecure wall-mounting hardware. 4038767 Rev A...
- Page 38 Chapter 2 Installing the Residential Gateway Follow these instructions: Determine where you want to mount the residential gateway. Make sure that the wall you use is smooth, flat, dry, and sturdy. Also make sure the location is within reach of an electrical outlet. Drill two holes into the wall.
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Page 39: Connecting The Residential Gateway
Connecting the Residential Gateway Connecting the Residential Gateway Perform the following steps to connect the residential gateway. Insert a standard RJ-45 Ehternet cable (included) into the Internet port and connect the other end to an xDSL, cable modem, or other Internet device. Insert a standard RJ-11 telephone cable into the PHONE 1 port and connect the other end to an analog touchtone telephone. - Page 40 Chapter 2 Installing the Residential Gateway (Optional) Connect a PC or other Ethernet device to an ETHERNET port using a standard RJ-45 Ethernet cable. Connect the included power adapter to the residential gateway power port, and then plug the power adapter into an electrical outlet. The power LED on the front panel will light up as soon as the device powers on.
- Page 41 Connecting the Residential Gateway Follow the instructions in your owner's manual for your PC or laptop to activate the wireless connection. Note: A wireless connection requires a wireless-enabled notebook or a computer with an 802.11b/g/n wireless network adapter installed. Continue with the Configuration and Operation of the the Residential Gateway (on page 19) chapter to configure your residential gateway.
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Page 43: Chapter 3 Configuration And Operation Of The The Residential Gateway
Chapter 3 Configuration and Operation of the the Residential Gateway Introduction This chapter provides instructions to use the web-based utility to set up connections and configure the residential gateway features. In This Chapter ƒ Logging into the Residential Gateway..........20 ƒ... -
Page 44: Logging Into The Residential Gateway
Chapter 3 Configuration and Operation of the the Residential Gateway Logging into the Residential Gateway Complete the following steps to access the web-based utility. Note: If the residential gateway was supplied by your service provider, then it may restrict access to the web-based utility. Contact your service provider for the login information. -
Page 45: Internet
Internet Internet You will need to select a specific type of connection for your Internet connection. Your selection will determine which additional parameters will be required to complete your configuration. Complete the following steps to set up your Internet connection. From the residential gateway dashboard, click the Change Connection Type button located in the Internet cell. - Page 46 Chapter 3 Configuration and Operation of the the Residential Gateway Select an option from the Connection Type drop-down menu. Complete the fields for the connection type you selected as follows: ƒ For all connection types: – Router Name— – Host Name—Enter the Host Name of your internet server –...
- Page 47 Internet Username and Password—Enter the Username and Password provided – by your service provider. Connect on Demand—You can configure the Router to cut the Internet – connection after it has been inactive for a specified period of time (Max Idle Time). If your Internet connection has been terminated due to inactivity, Connect on Demand enables the Router to automatically re- establish your connection as soon as you attempt to access the Internet again...
- Page 48 Chapter 3 Configuration and Operation of the the Residential Gateway Click Save Changes to save the information or Cancel to return to the dashboard. 4038767 Rev A...
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Page 49: Voip Settings
VoIP Settings VoIP Settings Complete the following steps to configure the SIP parameters for your VoIP settings. From the residential gateway dashboard, click the Change Settings button located in the VoIP Settings cell. Complete the fields for the SIP tab. 4038767 Rev A... -
Page 50: Service
Chapter 3 Configuration and Operation of the the Residential Gateway Click Save Changes to save the information or Cancel to return to the dashboard. Service Complete the following steps to configure the Service parameters for your VoIP settings. 4038767 Rev A... - Page 51 VoIP Settings From the residential gateway dashboard, click the Change Settings button located in the VoIP Settings cell. Complete the fields for the Service tab. Click Save Changes to save the information or Cancel to return to the dashboard. 4038767 Rev A...
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Page 52: Voice
Chapter 3 Configuration and Operation of the the Residential Gateway Voice Complete the following steps to configure the Voice parameters for your VoIP settings. From the residential gateway dashboard, click the Change Settings button located in the VoIP Settings cell. Complete the fields for the Voice tab. -
Page 53: Advanced
VoIP Settings Advanced From the residential gateway dashboard, click the Change Settings button located in the VoIP Settings cell. Complete the fields for the Advanced tab. 4038767 Rev A... -
Page 54: Call Log
Chapter 3 Configuration and Operation of the the Residential Gateway Click Save Changes to save the information or Cancel to return to the dashboard. Call Log Complete the following steps to review the Call Log for your VoIP usage. From the residential gateway dashboard, click the Change Settings button located in the VoIP Settings cell. - Page 55 VoIP Settings Click the Call Log tab to view the call history for each line. Click Delete to clear items from the Call Log or Cancel to return to the dashboard. 4038767 Rev A...
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Page 56: Wi-Fi
Chapter 3 Configuration and Operation of the the Residential Gateway Wi-Fi From the residential gateway dashboard, click the Change Settings button located in the Wi-Fi cell. Select either the Access Point or Wi-Range Extension options. Complete the fields for the option you selected. Click Save Changes to save the information or Cancel to return to the dashboard. - Page 57 Wi-Fi 4038767 Rev A...
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Page 58: Home Address
Chapter 3 Configuration and Operation of the the Residential Gateway Home Address From the residential gateway dashboard, click the Edit 911 Address button located in the Home Address cell. Complete the fields on the screen. Click Save Changes to save the information or Cancel to return to the dashboard. -
Page 59: Media Storage
Media Storage Media Storage From the residential gateway dashboard, click the Change Settings button located in the Media Storage cell. Complete the fields on the screen. Click Save Changes to save the information or Cancel to return to the dashboard. 4038767 Rev A... -
Page 61: Chapter 4 Using The Lcd
Chapter 4 Using the LCD Introduction In This Chapter ƒ Get Familiar with the LCD Screens and Menus ....... 38 ƒ Internet ....................41 ƒ Phone ...................... 42 ƒ Wi-Fi ....................... 44 ƒ Ports ......................48 ƒ Tools ......................49 4038767 Rev A... -
Page 62: Get Familiar With The Lcd Screens And Menus
Chapter 4 Using the LCD Get Familiar with the LCD Screens and Menus Follow the steps below to navigate to the Home Page and through the subject pages and menus available from the LCD screen. Wave your hand over the LCD. The Home page and the touch-sensitive arrow keys appear. - Page 63 Tap the right arrow again and the Phone Status page appears. Tap the right arrow again and the Wi-F Network Status page appears. 4038767 Rev A...
- Page 64 Chapter 4 Using the LCD Tap the right arrow again and the Ports Status page appears. Tap the right arrow again and the Tools menu appears. 4038767 Rev A...
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Page 65: Internet
Internet Internet Follow the steps below to navigate to the Internet Status page. Wave your hand over the LCD. Tap the right arrow repeatedly until the Internet icon is highlighted. The Internet Status page appears. Tap the left arrow to exit this view. 4038767 Rev A... -
Page 66: Phone
Chapter 4 Using the LCD Phone Follow the steps below to navigate to the Phone menus and options. Wave your hand over the LCD. Tap the right arrow repeatedly until the Phone icon is highlighted. Tap the down arrow to display the Call Log menu options. Note: The number of calls for each category is displayed in parentheses. - Page 67 Phone Tap the right arrow. The details for the first call in that category appears. Tap the down and up arrows to page through the call details for each call in that category. Tap the left arrow to exit this view. 4038767 Rev A...
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Page 68: Wi-Fi
Chapter 4 Using the LCD Wi-Fi Turn Wi-Fi Off or On Wave your hand over the LCD. Tap the right arrow repeatedly until the Wi-Fi icon is highlighted. Tap the down or up arrow keys to highlight the account you wish to manage. Tap the right arrow. -
Page 69: Initiate Wi-Fi Protection Setup
Wi-Fi Tap the down or up arrow keys to select Turn Wi-Fi Off/On. Tap the right arrow. A confirmation request appears. Tap the right arrow again to accept the change or tap the left arrow to cancel the request. Tap the left arrow to exit the account details page. Initiate Wi-Fi Protection Setup Complete the following steps to initiate Wi-Fi Protection Setup. - Page 70 Chapter 4 Using the LCD Before you proceed: At least one account must already be set up. Go to --- to setup account. Wi-Fi must be turned on for the account you are managing. Go to Turn Wi-Fi Off or On (on page 44) if Wi-Fi is not already turned on.
- Page 71 Wi-Fi Tap the right arrow. Follow the instructions that appear or tap the left arrow to cancel the request. When initiation is complete, tap the left arrow to exit this view. 4038767 Rev A...
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Page 72: Ports
Chapter 4 Using the LCD Ports Follow the steps below to navigate to the Port Status page. Wave your hand over the LCD. Tap the right arrow repeatedly until the Ports icon is highlighted. The Ports Status page appears. Tap the left arrow to exit this view. 4038767 Rev A... -
Page 73: Tools
Tools Tools Follow the steps below to navigate to the Tools menus and options. Wave your hand over the LCD. Tap the right arrow repeatedly until the Tools icon is highlighted. Tap the down arrow to access the Advance Settings menu options. Go to the section for the menu option you wish to use for instructions to use that option. - Page 74 Chapter 4 Using the LCD Tap the touch-sensitive down arrow to highlight Emergency 911 Address. Tap the right arrow to view the current Emergency 911 Address information. Note: Go the following sections in chapter 3 to make changes to this information: ƒ...
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Page 75: Perform Factory Reset
Tools Perform Factory Reset Complete the following steps to perform a Factory Reset. Wave your hand over the LCD to activate the display. Tap the right arrow repeatedly until the Tools icon is highlighted. Tap the touch-sensitive down arrow to highlight Factory Reset. Tap the right arrow. -
Page 76: Select Language Settings
Chapter 4 Using the LCD Follow the instructions that appear in the LCD screen or tap the left arrow to exit without making changes. Select Language Settings Complete the following steps to select your preferred Language. Wave your hand over the LCD to activate the display. Tap the right arrow repeatedly until the Tools icon is highlighted. -
Page 77: View Network Information
Tools Tap the up or down arrow keys to highlight the language you prefer to appear in the LCD screens and menus. Tap the right arrow. A confirmation request appears. Tap the right arrow again to accept the change or tap the left arrow to cancel the request. - Page 78 Chapter 4 Using the LCD Tap the right arrow. The Network Information menu appears. Tap the up or down arrow keys to highlight the menu option for the information you want to review. Tap the right arrow. The Network Information page for that menu option appears.
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Page 79: Use Network Tools
Tools Use Network Tools Complete the following steps to access and use the Network Tools options. Wave your hand over the LCD to activate the display. Tap the right arrow repeatedly until the Tools icon is highlighted. Tap the touch-sensitive down arrow to highlight Network Tools. Tap the right arrow to view the Network Tools menu options. - Page 80 Chapter 4 Using the LCD Tap the right arrow. A request-in-process message appears followed by a results page. Ping in Process Ping Results Tap the left arrow to exit this view. 4038767 Rev A...
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Page 81: View Router Information
Tools View Router Information Complete the following steps to view your router information. Wave your hand over the LCD to activate the display. Tap the right arrow repeatedly until the Tools icon is highlighted. Tap the touch-sensitive down arrow to highlight Router Info. Tap the right arrow. -
Page 82: Select Lcd Display Orientation
Chapter 4 Using the LCD Note: This information is managed by ---. Contact your service provider to request/Go to --- and follow the instructions to make changes to this information. Tap the left arrow to exit this view. Select LCD Display Orientation Complete the following steps to select your preferred LCD display orientation. -
Page 83: View System Event Log
Tools Tap the right arrow again to accept the change or tap the left arrow to cancel the request. View System Event Log Complete the following steps to view the system event log. Wave your hand over the LCD to activate the display. Tap the right arrow repeatedly until the Tools icon is highlighted. -
Page 84: Set Up Time Of Day Parameters
Chapter 4 Using the LCD Tap the right arrow. The System Event Log page appears. Tap the left arrow to exit this view. Set Up Time of Day Parameters Complete the following steps to select your preferred Language. Wave your hand over the LCD to activate the display. Tap the right arrow repeatedly until the Tools icon is highlighted. - Page 85 Tools Tap the right arrow to view the current time zone setting. Tap the up or down arrow keys to highlight the time zone you prefer to use. Tap the right arrow. A confirmation message appears. (Optional) Tap the down arrow to change the Daylight Savings setting. Tap the left arrow to exit this view.
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Page 87: Chapter 5 Customer Information
Chapter 5 Customer Information Introduction This chapter provides contact information to obtain product support and return products for service. In This Chapter ƒ Customer Support ................64 ƒ Return Products for Repair..............66 4038767 Rev A... -
Page 88: Customer Support
If you have questions about this product, contact the representative who handles your account for information. If you have technical questions, telephone your nearest technical support office at one of the following telephone numbers. The Americas United States Cisco Services Technical Support ® Atlanta, Georgia ƒ... -
Page 89: Additional Information
Customer Support Australia Technical Support Australia Sydney Telephone: 011-61-2-8446-5394 Fax: 011-61-2-8446-8015 Japan Technical Support Japan Tokyo Telephone: 011-81-3-5322-2067 Fax: 011-81-3-5322-1311 Additional Information Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. -
Page 90: Return Products For Repair
Chapter 5 Customer Information Return Products for Repair You must obtain a return material authorization (RMA) number before you send products to us for repair or upgrade. To return a product for repair or upgrade, complete the following steps. Obtain the following information about the product that you want to return for repair or upgrade: ƒ... - Page 91 Return Products for Repair Pack the product in its original container and protective packing material. Important: ƒ If the original container and packing material are no longer available, pack the product in a sturdy, corrugated box and cushion it with packing material that is appropriate for the method of shipping.
- Page 92 Lawrenceville, GA 30042 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.