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Trouble shooting
Dear customer,
our technical support is eager to support you with any kind of technical problem during
installation, setup and usage of this product. Plese read this trouble shooting note befor you
contact our technical support. The main problems can be often solved – Thank you!
Error
Speed dome does not show a picture on
the screen and cannot be linked to the
keyboard.
Speed dome does not show a picture on
the screen, however, it is linked to the
keyboard.
Speed dome shows a picture on the
screen, however, it cannot be linked to the
keyboard.
Speed dome is linked to the keyboard,
however, it cannot be controlled.
Speed dome camera is out of focus.
For any further questions plese contact your dealer.
Things to be checked
Check wether the power supply gives 12V
DC
Check wether the fuse has been burned
Check wether the 20pin cable of the
camera foot has fallen off.
Check the monitor's power and switch it on.
Check the monitor's brightness and contrast
control.
Check wether the video signal line of the
speed dome camera is connected properly
or has been disconnected
Check the settings of the OSD of the
camera.
Check the circuit of the communication
cable to the speed dome camera.
Check wether the ID number is correct.
Restart the system
Check wether the ID number matches with
the ID setting of the speed dome camera
Deactivate the camera's auto panning
function. (Auto pan LED is not lid)
Check wether the speed dome camera is in
the act of processing the alarm due to alarm
interchange action. This eliminates all
functions.
Deactivat the camera's auto focus function
(Auto focus LED is not lid) and try to focus the
object manually.
Change the zoom ratio. Zoom out to receive
a wider angle of view.
Wipe with cotton-cloth when there are dusts
on the transparent cover or on the speed
dome lens.
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