Common Windows Problems - Samsung ML-2525W series User Manual

CONDITION
Horizontal stripes If horizontally aligned black streaks or smears
appear:
A a B b C
• The toner cartridge may be installed
improperly. Remove the cartridge and
A a B b C
reinsert it.
A a B b C
• The toner cartridge may be defective.
Remove the toner cartridge and install a new
A a B b C
one. (See "Replacing the toner cartridge" on
A a B b C
page 40.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Curl If the printed paper is curled or paper does not
feed into the machine:
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
and set type to Thin. (See "Opening printing
preferences" on page 17.)
An unknown image Your machine is probably being used at an
repetitively altitude of 1,000 m (3,281 ft) or above.
appears on a few
The high altitude may affect the print quality,
sheets or loose
such as loose toner or light imaging. Change the
toner, light print, or
correct altitude setting to your machine. (See
contamination
"Altitude adjustment" on page 9.)
occurs.

Common Windows problems

CONDITION
"File in Use" Exit all software applications. Remove all
message appears software from the startup group, then restart
during installation. Windows. Reinstall the printer driver.
"General Protection Close all other applications, reboot Windows
Fault", "Exception and try printing again.
OE", "Spool 32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
printer timeout error Just keep waiting until the machine finishes
occurred" messages printing. If the message appears in ready mode
appear. or after printing has been completed, check the
connection and/or whether an error has
occurred.
Refer to Microsoft Windows User's Guide that came with your
computer for further information on Windows error messages.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
Common Linux problems
CONDITION
The machine does
not print.
The machine does
not print whole
pages, and output is
printed on half the
page.
I encounter error
"Cannot open port
device file" when
printing a document.
Refer to Linux User's Guide that came with your computer for further
information on Linux error messages.
Troubleshooting_ 38
SUGGESTED SOLUTIONS
• Check if the printer driver is installed in your
system. Open Unified Driver Configurator and
switch to the Printers tab in Printers
configuration window to look at the list of
available machines. Make sure that your
machine is displayed on the list. If not, open
Add new printer wizard to set up your
device.
• Check if the machine is started. Open
Printers configuration and select your
machine on the printers list. Look at the
description in the Selected printer pane. If its
status contains Stopped string, press the
Start button. After that normal operation of
the machine should be restored. The
"stopped" status might be activated when
some problems in printing occurred.
• Check if your application has special print
option such as "-oraw". If "-oraw" is specified
in the command line parameter, then remove
it to print properly. For Gimp front-end, select
"print" -> "Setup printer" and edit command
line parameter in the command item.
It is a known problem that occurs when a color
machine is used on version 8.51 or earlier of
Ghostscript, 64-bit Linux OS, and has been
reported to bugs.ghostscript.com as Ghostscript
Bug 688252. The problem is solved in AFPL
Ghostscript v. 8.52 or above. Download the
latest version of AFPL Ghostscript from
http://sourceforge.net/projects/ghostscript/ and
install it to solve this problem.
Avoid changing print job parameters (via LPR
GUI, for example) while a print job is in progress.
Known versions of CUPS server break the print
job whenever print options are changed and
then try to restart the job from the beginning.
Since Unified Linux Driver locks the port while
printing, the abrupt termination of the driver
keeps the port locked and unavailable for
subsequent print jobs. If this situation occurs, try
to release the port by selecting Release port in
Port configuration window.