Common Windows Problems - Samsung ml-2850 Series User Manual

Condition
• Ensure that the paper is loaded properly.
Wrinkles or
• Check the paper type and quality. See page
creases
• Turn over the stack of paper in the tray. Also
• The transfer roller may be dirty. See page 8.1.
Back of
• Check for leaking toner. Clean the inside of
printouts are
dirty
• The toner cartridge may not be installed
Solid black
pages
• The toner cartridge may be defective and
• The printer may require repair. Contact a
• Clean the inside of the printer.
Loose toner
• Check the paper type and quality. See page
• Install a new toner cartridge. See page 8.3.
• If the problem persists, the printer may require
Character voids are white areas within
Character voids
characters that should be solid black:
• If you are using transparencies, try another
• You may be printing on the wrong surface on
• The paper may not meet paper specifications.
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Suggested solutions
4.2.
try rotating the paper 180° in the tray.
the printer.
properly. Remove the cartridge and reinsert.
need replacing. Install a new toner cartridge.
service representative.
4.2.
repair. Contact a service representative.
type of transparency. Because of the
composition of the transparency, some
character voids may be normal.
the paper. Turn over the paper in the tray.
See page 4.3.
Condition
If horizontally aligned black streaks or smears
Horizontal
appear:
stripes
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert.
• The toner cartridge may be defective. Install a
new toner cartridge. See page 8.3.
• If the problem persists, the printer may require
repair. Contact a service representative.
If the printed paper is curled or paper does not
Curl
feed into the printer:
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Your printer is probably being used at an altitude
An unknown
of 1,000 m (3,281 ft) or above.
image repetitively
appears on a
The high altitude may affect the print quality
next few sheets
such as loose toner or light imaging. You can set
or loose toner,
this option through Printer Settings Utility or
light print or
Printer tab in printer driver's properties. See
contamination
page 1.5.
occurs.

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the StartUp Group, then restart
during installation. Windows. Reinstall the printer driver.
"Error Writing to • Ensure that the cables are connected
LPTx" message
appears.
• If bi-directional communication is not turned
"General Protection Close all other applications, reboot Windows,
Fault", "Exception and try printing again.
OE", "Spool32", or
"Illegal Operation"
messages appear.
9.9
<Troubleshooting>
Suggested solutions
Suggested solutions
correctly and the printer is on.
on in the driver, it will also cause this
message.