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Related Manuals for Pace i3822V
Summary of Contents for Pace i3822V
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Page 1: Installation Guide
INSTALLATION GUIDE HomePortal Intelligent Gateway i3822V i38HG iPSU... - Page 2 © 2011 Pace plc. All rights reserved. Pace and the Pace logo are registered trademarks of Pace plc. All other trademarks are the property of their respective owners. Pace provides no warranty with regard to this manual, the software, or other information contained herein, and hereby expressly...
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Page 3: Table Of Contents
Connecting the power supply to the i3822V........ - Page 4 Configuring non-Pace wireless adapters ........
- Page 5 (outside unit) ........
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Page 6: Chapter 1 Introduction
(power supply unit) i3822V (outside unit) The i3822V is the gateway that acts as the network interface device. It is installed by the service provider technician on the outside of the home. The i3822V includes a broadband interface and high-speed coaxial and phone line network capabilities to deliver data service to the home. -
Page 7: Subscriber Access
The subscriber area is accessible by the homeowner. This panel displays indicators that show the operational status of the i3822V. Some indicators on the i3822V have the same functions as the indicators on the i38HG (inside unit). The subscriber area is fastened with a screw that can be unfastened with any flat-blade screwdriver. -
Page 8: Service Provider Access
Right entry iPSU (power supply unit) The Power Supply Unit (iPSU) supplies power to the i3822V and is installed by the service provider. Unlike the i3822V, the iPSU must be installed in a sheltered area, either inside the garage or home. If the iPSU is equipped with a backup battery, during a temporary AC power outage, the power source is switched to the battery without any interruption to subscribed services. -
Page 9: I38Hg (Inside Unit)
The i38HG is the unit that goes inside the subscriber’s home and can be installed by the subscriber or by the service provider. Working together with the i3822V, the i38HG is a home networking hub that provides an 802.11b/g Wi-Fi access point and Ethernet switch functions for connecting personal computers and other in-home networked devices to the service provider’s network. -
Page 10: Gathering Items For Installation
Gathering items for installation The installation chapters for the i3822V and iPSU components are written primarily for technicians who are installing the i3822V and connecting it to the power supply unit. The installer should be familiar with the appropriate VDSL test tools, installation practices, and service verification procedures before starting this installation. - Page 11 • Test toolkit (VDSL test set) • Mounting screws and washers for the i3822V – two #10x2 1/2” hex tap screws – two #10 regular flat washers – two rubber washers • Two SAE #10 mounting screws for the power supply unit...
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Page 12: Chapter 2 Installing The I3822V (Outside Unit)
Mounting the i3822V The i3822V is housed in a protective casing that can be mounted on any flat surface (wood, brick, or stone) of an outside wall. To mount the i3822V: 1. Locate a wood stud in an exterior wall where you want to mount the i3822V. - Page 13 LINE 2 LINE 1 LINE 2 POW ER cover 4. Mount the i3822V with the following hardware and follow the instructions on the mounting template included with the i3822V packaging. – 2 #10x2 1/2” hex tap screws – 2 #10 regular flat washers –...
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Page 14: Connecting Network Cables
Use appropriate fasteners to secure the i3822V when it is mounted on a brick or stone surface. 15” 7.5” fold KEYHOLE TEMPLATE fold KEYHOLE Connecting network cables The i3822V can accommodate up to two pairs of inside wiring per line. If the subscriber requires more than two lines (any combination of VoIP or PSTN), the lines must be bridged between a normal Network Interface Device (NID) and the i3822V’s... - Page 15 Ground. (Refer to the appropriate local installation practice). 3. Insert the 10 AWG ground wire through one of the openings of the grommet entry and connect it to the ground lug in the lower left portion of the i3822V. ETHERNE T...
- Page 16 VDSL area TO TEST VOICE SERVICE PLUG IN WORKING PHONE F R OM C O ETHERNE T DSL LINE DSL LINE LINE 1 LINE 2 POWER TELCO ACCESS C O AX Chapter 2 Installing the i3822V (Outside Unit)
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Page 17: Connecting Power Supply Wires
Run a new cable between the iPSU and the i3822V if no dedicated pair is available. The cable must be 24 AWG and can be a maximum of 100 feet long. The power pair must not have any impairments such as shorts to ground. - Page 18 Note: The power supply insulation-displacement connector (IDC) on the i3822V and the iPSU are colored with the same polarity. Make sure to maintain polarity: red is positive, black is negative. If wires are reversed, the i3822V will not power Chapter 2...
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Page 19: Connecting The Coaxial Cable
6. Tug gently at the inserted wires to make sure that they are securely seated. Connecting the coaxial cable To connect the coaxial cable to the i3822V: 1. Cut an opening on the right grommet entry for the coaxial cable to fit through. -
Page 20: Connecting The Insulation-Displacement Connectors
O LINE 2 4. Tighten the coaxial cable with a torque wrench. 5. Connect the other end of the cable from the i3822V to the IN port of the coaxial splitter. Note: The COAX connector is very sensitive to loose or improperly terminated connectors;... - Page 21 6. Tug gently at the wires to make sure that they are securely seated. 7. Repeat Step 3 through Step 6 for the second line. 8. Secure all cables and wires to the strain relief bar at the top of the grommet. Chapter 2 Installing the i3822V (Outside Unit)
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Page 22: Securing The I3822V
To secure the i3822V unit: 1. Align the cover at a 90 angles to the unit. 2. Push the cover downward toward the locking area on the left of the i3822V. 3. Fasten the screw that secures the cover with the 5/32” tamper-proof hex screwdriver. -
Page 23: Chapter 3 Installing The Ipsu (Power Supply Unit)
• “Connecting the power cables” on page 27 The intelligent Power Supply Unit (iPSU) delivers DC power to the i3822V using a single dedicated pair of 24 AWG (minimum) phone cable. The power supply operates on 120V AC, 60 Hz power, and supplies 29V DC nominal to the i3822V. -
Page 24: Preparing The Installation Site
SILENCE ALARM Preparing the installation site Unlike the i3822V, the iPSU must be installed in a sheltered area, either inside the garage or home. The iPSU with a battery installed weighs approximately 11 pounds. Make sure that the selected wall stud is strong enough to support the weight. -
Page 25: Testing The Electrical Outlet
This section assumes that the i3822V has been mounted and that the power supply line on the i3822V has been connected. An 8-foot AC power adapter is shipped with the power supply unit. Allow slack (about 2 inches) for the power plug when mounting the power supply unit. - Page 26 2. Place the back of the iPSU against the wall stud. POWER BATTERY SILENCE ALARM CA UTI ON POTE NTIA L SHO 3. Mark and drill holes for the mounting screws using the template that is included iPSU package. TEMPLATE KEYHOLE KEYHOLE 4.
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Page 27: Connecting The Power Cables
To connect the iPSU unit to the i3822V: 1. Use a Phillips screwdriver to unfasten the screw securing the power terminal cover. 2. Insert the end of the power cable from the i3822V through the round opening on the right panel of the iPSU. POWER... -
Page 28: Connecting The Ipsu To The Electrical Outlet
Connecting the iPSU to the electrical outlet Insert the AC power plug into an electrical outlet. Observe the POWER indicator on the iPSU; it should light red (if power is present) and turn to green within two minutes. Chapter 3 Installing the iPSU (Power Supply Unit) -
Page 29: Chapter 4 Verifying The I3822V And Ipsu Installations
“Replacing the power supply unit” on page 37 Starting the i3822V component After you connect the necessary cables, and connect the i3822V to the power supply unit, the i3822V component powers up automatically. For information about installing the power supply unit, see “Connecting the power cables” on page 27. -
Page 30: Interpreting The I3822V Indicators
The following table describes the indicators on the i3822V. The indicators on the component behave differently depending on the current state of the gateway. Note: The indicators on the i3822V are not active until you connect the i3822V to the power supply unit. For information about installing the power supply unit and connecting it to the i3822V, see “Installing the iPSU (Power Supply Unit)”... -
Page 31: Enabling The Ethernet Port
1. Open a browser and enter http://gateway.2wire.net or http://172.17.0.1 as the URL. 2. On the Settings tab, click the LAN tab, and then click Wired Interfaces. 3. Click the Auto MDIX check box to enable the ETHERNET port on the i3822V. 4. Click Save. Chapter 4... -
Page 32: Interpreting The Ipsu Indicators
• Off. No battery is installed. • Flashing red. The battery needs to be replaced. Note: The BATTERY indicator works properly only when the iPSU is connected to and communicates with the i3822V. Chapter 4 Verifying the i3822V and iPSU Installations... -
Page 33: Connecting The Backup Battery
4. Connect the backup battery connector from the iPSU to the connector on the battery. POWER BATTERY SILENCE ALARM CA UTI ON POTE NTIA L SHO 5. Observe the BATTERY indicator on the iPSU; it should light green. Chapter 4 Verifying the i3822V and iPSU Installations... -
Page 34: Ipsu Maintenance
If the power supply unit is equipped with a backup battery, it continues to provide power to the i3822V during a power outage so that a phone call can be made in the event of an emergency. During a temporary AC power outage, the iPSU power source is switched to the battery without interruption of services. -
Page 35: Replacing The Battery
3. Press down on the tension springs and pull to disconnect the battery cable connector from the battery cable. POWER BATTERY SILENCE ALARM Tension springs CAU TION POTEN TIAL SHOCK 4. Release the safety strap securing the battery. Chapter 4 Verifying the i3822V and iPSU Installations... -
Page 36: Disabling The Alert
8. Connect the battery cable connector to the battery cable. 9. Observe the BATTERY indicator on the iPSU, it should light green when the i38HG and i3822V are communicating properly. Note: A faulty battery is indicated if the BATTERY indicator does not light green within five minutes (assuming the iPSU is plugged into a functioning AC power outlet). -
Page 37: Enabling The Alert
Replacing the power supply unit The Intelligent Power Supply Unit (iPSU) provides power to the i3822V (iNID Outside Unit). When the iPSU is disconnected from the i3822V, all Internet access and data traffic will be stopped until power is restored. - Page 38 Remove screws from both sides of the unit to remove the front cover. 3. Loosen the battery safety strap. 4. Lift the backup battery out from the iPSU. Chapter 4 Verifying the i3822V and iPSU Installations...
- Page 39 POTE NTIA L SHO 6. Unfasten the screw securing the power terminal cover. 7. Disconnect the power supply to the i3822V. 8. Loosen the mounting screws and dismount the iPSU. 9. Follow the procedures outlined in the “Installation overview” on page 23 to install a new iPSU.
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Page 40: Chapter 5 Installing The I38Hg (Inside Unit)
Installing the i38HG (Inside Unit) The i38HG is the unit that goes inside your home and can be installed by you or your service provider. The i38HG includes an integrated wireless access point to provide wireless connectivity throughout the home or office. It is a home networking hub that provides an 802.11b/g Wi-Fi access point and Ethernet switch functions for connecting personal computers and other in-home networked devices to the service provider’s network. -
Page 41: Gathering Items For Installation
“Connecting the power adapter” on page 43 • “Connecting your computer to the i38HG” on page 43 • “Configuring non-Pace wireless adapters” on page 44 • “Understanding the i38HG indicators” on page 45 Finding a suitable location Wireless signals are affected by many items in households. Reliability and performance are the major considerations when planning your wireless network location. -
Page 42: Avoiding Obstructions
Connecting the data cable The data cable (phone cable) carries data from the i3822V to the i38HG through your in-home phone wiring. Primary (main) phone wall outlet... -
Page 43: Connecting The Power Adapter
POWER remains solid green. 4. Check the NID, BROADBAND, and SERVICE indicators. They light green when communication is established between the i38HG and i3822V (usually within one minute). Connecting your computer to the i38HG There are two ways to connect your computer to the i38HG: through Ethernet or wireless. -
Page 44: Connecting Through Wireless
Configuring non-Pace wireless adapters If you are using a non-Pace wireless adapter, you must manually configure it to communicate with the i38HG. This section provides instructions to configure your adapter with WPA. You can use WEP if your wireless adapter does not support WPA;... -
Page 45: Understanding The I38Hg Indicators
Note: If you have multiple APs, use the last three digits of the first i38HG connected to the network. 4. Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of your i38HG (for example, 1234567890). Note: For Mac OS X users, you may need to enter the “$”... -
Page 46: Replacing And Removing The I38Hg
When you replace your i38HG, you do not need to reconfigure any settings on the new device. All your configuration information is automatically configured to the new i38HG when the device is initially installed and begins communicating with the i3822V. This includes the network name and wireless key, meaning that you do not need to reconfigure your devices during an i38HG replacement. - Page 47 To change the network name and wireless key: 1. Open a browser and enter http://gateway.2wire.net or http://172.17.0.1 as the URL. 2. On the Settings tab, click LAN, and then click Wireless. 3. Browse to the Network Name (SSID) text box to change the network name. 4.
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Page 48: Chapter 6 Troubleshooting
This section provides information and instructions to do the following: • “Checking DSL links” on page 49 • “Checking the i3822V wiring” on page 50 • “Checking i3822V ports” on page 51 • “Checking i3822V LED status” on page 52 •... -
Page 49: Checking Dsl Links
Checking DSL links After installing the i3822V and iPSU, verify that the DSL links are functioning and that Internet is accessible. The following figure shows a workflow diagram for testing and troubleshooting purposes. After the i3822v installation 1. Check iNID wiring connections. -
Page 50: Checking The I3822V Wiring
Checking the i3822V wiring Verify that the wiring is the same as the wiring shown in the following figure. FROM CO ETHERNET DSL LINE 1 DSL LINE 2 LINE 1 LINE 2 POWER TELCO ACCESS COAX Customer DC power Grounding wire... -
Page 51: Checking I3822V Ports
Note: If required for configuration, connect your laptop to this port after the i3822V has powered up. ETHERNET The standard IEEE 802.3 10/100 BASE-T ETHERNET port is disabled by default. -
Page 52: Checking I3822V Led Status
When all connections are made and the power supply is turned on, the LEDs on the i3822V go through a series of checks and synchronization. The figure shows the LED locations. For LED status information, see “Interpreting the i3822V indicators” on page 30. -
Page 53: Viewing Individual Dsl And Aggregate Bandwidth
3. Check both VDSL 1 and VDSL 2 LEDs on the i3822V. – Flashing green. Indicates that the links are still being trained; wait until the lights turn solid green. – Red. Indicates there is a problem with the physical line. -
Page 54: Testing The Bonded Pair
Each receiver location is configured as a client. The HPNA host is built into the i3822V. Using a test toolkit, you can terminate an HPNA line into the test set and synchronize with the far-end device (for example, the set-top box). -
Page 55: Verifying Voice Services
3. Observe the POWER indicator on the iPSU and the Battery indicator on the i3822V. Both indicators should flash red. 4. Plug the power adapter back into the AC power outlet. Both POWER and BATTERY indicators on the iPSU and the BATTERY indicator on the i3822V should turn solid green. Chapter 6 Troubleshooting... -
Page 56: Bypassing I3822V Electronics
Bypassing i3822V electronics To isolate issues that are unrelated to the i3822V, you can rewire to remove the i3822V from service, completely bypassing all electronics on the board, while troubleshooting other problems in the home wiring. TO TEST VOICE SERVICE PLUG IN WORKING PHONE... -
Page 57: Appendix A Regulatory Information
Electrical AC adapter The i38HG and 4181N models are intended to be powered by a listed 2Wire or Pace Direct Plug-In AC/DC Power adapter marked Class 2 or LPS and rated 5.1VDC, 2A. The AC/DC Power adapter supplied with this product is designed to ensure your personal safety and to be compatible with this equipment. -
Page 58: Equipment
Equipment Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local Pace distributor or service provider for assistance. Failure to comply may void the product warranty. Location – environmental considerations Do not plug the AC/DC power adapter into an outdoor outlet or operate the residential gateway outdoors. -
Page 59: Part 15 Of Fcc Rules / Ic Rss-210
Part 15 of FCC rules / IC RSS-210 This device complies with part 15 of the FCC Rules and Industry Canada license- exempt RSS standard(s). Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. -
Page 60: Mpe/Sar/Rf Exposure Information
If trouble is experienced with this equipment, please contact Pace Americas, or your local Pace Americas distributor or service center in the U.S.A. for repair and/or warrant information. -
Page 61: Appendix B Technical Specifications
Technical Specifications The i3822V outside unit operates under extreme weather conditions: driving rain, snow, and sleet. The following table lists the specifications for the outside as well as the power supply and inside units. Refer to the battery manufacturer’s documentation for its specifications. -
Page 62: Ipsu (Power Supply Unit)
iPSU (power supply unit) • Temperature: 41 to 122 F (5 C to 50 • Humidity: 5% to 95% non-condensing • Altitude: 0 to 13,000 feet (0 to 3,962 meters) mean sea level i38HG (inside unit) • Temperature: 32 to 104 F (0 C to 40 •... -
Page 63: Index
Index VDSL 1 30 VDSL 2 30 AC power outage 23 i3822V 6 attaching the cover 22 bypassing 56 backup battery COAX connector 20 connecting 33 connecting insulation-displacement battery alert 36 connectors 20 battery backup 23 connecting network cables 15... - Page 64 POWER 45 SERVICE 46 outside unit WIRELESS 46 i3822V 6 POWER indicator 43 replacing 46 inside unit phone jack 21 i38HG 9 POWER connector 18 intelligent Power Supply Unit (iPSU) 23 Power Supply Unit (iPSU) 8 iPSU 8, 23 buttons...