Introduction ® The Home Portal Intelligent Gateway provides high-speed Internet access, integrated data applications, VoIP (Voice over Internet Protocol), and support for wireless-wireline convergence. The gateway also offers other features such as: Flexible networking 802.11b/g/n wireless access point with wired Ethernet ports for home networking. One Gigabit Ethernet port is available for higher data transfer speeds.
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Phone line port Ethernet Broadb port POWER Ethernet ports ETHERNET Status lights WIRELESS HOME PNA PHONE 1 USB port PHONE 2 DSL Broadband port BROADBAND 1 Coaxial cable po BROADBAND 2 Reset button SERVICE Power port WPS button 5100 series HomePortal Intelligent Gateway Note: The ports and connectors may be slightly different on some models.
Gathering items for installation To install the gateway, you will need: • Gateway • Power adapter • DSL cable • Ethernet cable (optional), to connect a computer directly to the gateway using a wired connection • Phone cable (optional), for connecting voice telephone service •...
Model WAN interface Ethernet ports Wireless VoIP 5168NV uDSL* 4 x 10/100 802.11b/g/n 2 x FXS (2x2) 5168N uDSL* 4 x 10/100 802.11b/g/n (2x2) 5138NV uDSL* 4 x 10/100 802.11b/g/n 2 x FXS (2x2) 5138N uDSL* 4 x 10/100 802.11b/g/n...
Installing the Gateway Use the information in this chapter to connect the gateway to the Internet and to your home network. Installation overview Before installing the gateway, review the package contents and ensure that you have the required items. To install the gateway, you will do the following: 1.
Cabling overview You can connect the gateway to the Internet using DSL Broadband or Ethernet Broadband. The following diagrams show the connections for both options. For more information, see “Connecting the gateway to the Internet” on page 12. Phone Wireless connection Phone cable Ethernet cable...
Connecting the power adapter The power adapter supplies power to the gateway. 1. Connect one end of the power adapter to the POWER port on the gateway. 2. Connect the cable’s other end to an electrical outlet. After the gateway is powered on, the power light blinks green for a moment and then turns steady green.
Connecting devices using wireless The gateway has an integrated wireless access point that you can use to connect wireless devices to the gateway. By default, the gateway is configured with a network name (SSID) and WPA-PSK/WPA2-PSK security. 1. On the wireless device, view the available wireless networks. The specifics of how you do this depend on the device you are connecting.
Connecting the gateway to the Internet You can connect the gateway to the Internet using the DSL Broadband port or the Ethernet Broadband port. Connecting using the DSL port Connect the gateway to the Internet through the DSL port. 1. Connect one end of a phone cord to the gray DSL port on the gateway. 2.
Connecting VoIP telephones Some models include an RJ-14 port (Phone 1 & 2) that can support up to two phone lines using a splitter or multi-jack adapter. WARNING: Do not connect the VoIP lines to your current home telephone wiring, especially if your home has an alarm system.
Connecting an IPTV set-top box With some models, you can connect an IPTV set-top box for IPTV service. 1. Connect one end of the Ethernet cable to an available Ethernet port on the gateway. 2. Connect the other end of the cable to the Ethernet port on the set-top box. Ethernet cable IPTV set-top box Gateway...
Troubleshooting This chapter provides information about common gateway installation issues. If an issue has more than one potential cause, the most common cause is listed first. LAN issues Use the information in this section to identify and resolve common issues related to the home network.
Connection issues Use the information in this section to identify and resolve common issues related to connectivity. The Power light is not on • The power cable may be loose or disconnected. Check the power cable to ensure that the cable is securely connected. If the power cable is plugged in to a power strip or switched outlet, ensure that it is on.
The Wireless light is not on • No devices on your home network are currently connected to the gateway over the wireless connection. The Internet is not accessible but the gateway configuration page is accessible • The Ethernet or DSL cable may be loose or disconnected. Check the connections to ensure that the cable is securely connected.
Canada. Cet appareil numérique de la classe [*] est conforme à la norme NMB-003 du Canada. Manufacturer: Pace Americas Models: 5168N, 5168NV, 5138N, 5138NV, 5133NV, 5133N, 5108NV, 5108N Part 15 of FCC rules/IC RSS-210 This device complies with part 15 of the FCC Rules and Industry Canada license- exempt RSS standard(s).
If trouble is experienced with this equipment, please contact Pace Americas, or your local Pace Americas distributor or service center in the U.S.A. for repair and/or warrant...
The following sections describe the safety guidelines for this product. AC adapter This product is intended to be supplied with a listed Pace or 2Wire Direct Plug-In AC/DC power adapter marked Class 2 or LPS and rated 12V, 3A or 14.5VDC, 2.5A for all 50xxNV-xxx and 50xxN-xxx models.
NEC. Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local Pace Americas distributor or service provider for assistance. Failure to comply may void the product warranty. Location – electrical considerations...
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Index Numerics installation overview 8 interference 6 802.11b/g/n 4 introduction 4 IP address 15 IPTV 14 Broadband light 12, 16 key length 15 cable connections 8, 15 key type 15 cannot get an IP address 15 check connections 15 cold spots 4 LAN issues 15 connecting computers 10, 11 locating the gateway 6...
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Service light 16 set-top box 14 value type 15 signal range 15 Voice over IP 4, 13 signal strength 6, 15 Voice over Wi-Fi 4 SIP ALG 4 VoIP 4, 13 SSID 11 VoIP issues 17 stand 6 stateful packet inspection 4 streaming video 4 Wi-Fi Protected Setup 11 wired connections 10...