Actions Taken To Solve Trouble (Tips) - NEC ShieldPRO N22A User Manual

6.1.2 Actions Taken to Solve Trouble (Tips)

Because N22A uses combinations of various applications and peripherals, unexpected
troubles can occur.
The following describes tips to solve troubles appropriately.

Take proper actions calmly.
Neither turn off the power nor click the mouse hastily.
If N22A seems to freeze, it may only take much time to process applications.
If so, wait for a while until the processes are completed.

Write down message on screen if displayed.
Put numeric and English messages on paper because such ambiguous information can
often be good tips for solving troubles.

Guess cause of trouble.
Guess which device caused the trouble among N22A, a peripheral device, an application
or another. The cause may not be identified. However, you can easily take proper action if
identified.
If the trouble may possibly be caused by a peripheral device, remove the peripheral
devices one by one and re-execute the operation in which the trouble occurred. Then you
may identify the peripheral device causing the trouble.

Boot N22A in safe mode
If N22A is not booted normally, boot N22A in the safe mode to check the status and/or
change settings properly.
See "Starting Windows XP in Safe Mode" in "Repairing System".

Use system information

System information
You can collect the system information including the configuration of N22A and other
related information can be collected to display the information.
The system information helps to search for the data required to solve system
problems rapidly.
- Procedure of displaying [System Information] dialog box.
Click [Start]  [All Programs]  [Accessories]  [System Tools]  [System
Information].

System restoration
You can cancel improper changes of N22A to return to the default settings. See the
help of Windows for details.

See Windows help.

Help start procedure
Click [Start]  [Help and Support] to display the [Help and Support Center] dialog
box.
 Trouble solving procedure:
- Search for tips by "Fixing a problem"
The following operation allows tips to be displayed to solve problems depending on
situations of N22A.
1. Click [Fixing a problem] in the [Help and Support Center] dialog box.
Topics for solving problems appear.
2. Click the topic you want to see.
The details of the selected topic appear on the right window.
3. Click an item you want to see from the list in the window.
The causes and solutions of the trouble appear in the right window. Take
actions according to the directions on the screen.
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