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Wideye iSavi SH-100 User Manual

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Summary of Contents for Wideye iSavi SH-100

  • Page 1: Safety Instructions

    Page 1 of 49...
  • Page 2 SAFETY INSTRUCTIONS For safety and protection, please read the user guide before using the Satellite Terminal, iSavi Model: SH-100. In particular, do read this safety section carefully. Keep this safety information where you can refer to it, if necessary. The following general safety precautions must be observed during all phases of operation, service and repair of this equipment.
  • Page 3 Battery Safety Use only Addvalue-supplied or approved AC adapters with the terminal and for recharging the batteries. The use of batteries that are not Addvalue-supplied or approved may pose increased safety risks. Do not dispose of batteries in a fire, as they may explode. Batteries may burn or explode if damaged.

  • Page 4: Copyright

    Addvalue Innovation Pte Ltd neither endorses nor otherwise sponsors any such products or services referred to herein. Wideye, the Wideye logo, iSavi and iSavi logo are either trademarks or registered trademarks of Addvalue Technologies Ltd and/or its affiliates in Singapore and/or other countries.

  • Page 5: Regulatory Information(Tbc)

    REGULATORY INFORMATION Federal Communication Commission Notice FCC Identifier: QO4-ISAVISH100 USE CONDITIONS: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation.
  • Page 6 Industry Canada Statement: IC Identifier: 5023B-SH100ISAVI This device complies with Industry Canada license-exempt RSS-170 and RSS-GEN210 standard(s). Operations subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

  • Page 7: Declaration Of Conformity

    Addvalue Innovation Pte Ltd., 8, Tai Seng Link, Level 5 (Wing 2), Singapore 534158. declares under our sole responsibility that the Product, brand name as Wideye and model: SH-100 Satellite Terminal , iSavi to which this declaration relates, is in conformity with the...

  • Page 8: Table Of Contents

    SAFETY INSTRUCTIONS .......................... 1 COPYRIGHT ..............................4 WARRANTY ..............................4 TRADEMARKS ............................4 REGULATORY INFORMATION(TBC) ..................... 5 INTRODUCTION ..........................9 Key Features ............................9 Configuration Interface ........................... 9 System Requirements ..........................10 GETTING STARTED ......................... 11 Point the terminal and connect to the network ..................13 Accessing data and calls ........................

  • Page 9: Introduction

    INTRODUCTION Your iSavi satellite terminal is specially designed to be compact and easy to use with a standby battery lifespan that is comparable to laptops and smart phones. Together with a corresponding service package from Inmarsat, your iSavi can meet the data and voice communications needs for the modern global business traveler, NGO field workers and many more types of user.

  • Page 10: System Requirements

    • IEEE 802.11b/g/n wireless clients Network • Inmarsat iSatHub Micro-SIM card Requirements Browser based Web Smart devices or personal computer with the following Console operating systems: • iOS or Android Requirements ® • Windows®, Macintosh , or Linux-based operating system Recommended Browsers: •...

  • Page 11: Getting Started

    2 GETTING STARTED Note: The antenna is embedded inside the transceiver. Page 11 of 49...
  • Page 12 iSavi terminal control Your iSavi can be controlled in 2 ways: 1. Web console: Any browser provides access to configure and operate the terminal. See Section 3 NAVIGATING THE WEB CONSOLE. 2. IsatHub Control app: The application is designed for everyday administration of your iSavi terminal including managing data usage and sharing the data connection with other devices.

  • Page 13: Point The Terminal And Connect To The Network

    Make sure you place your iSavi outside with a clear view of the sky. Your iSavi needs be pointed towards the sky in the correct direction to ensure connection to the Inmarsat satellite network. Turn on the terminal by pressing the Power Button for five seconds. It takes around one to two minutes for your iSavi to power up and enter antenna pointing mode.
  • Page 14 Audio Assisted Pointing Mode 1. The terminal is in LED visual pointing mode by default. To switch into Audio assisted pointing mode, press and hold ‘Exit Pointing Mode’ button for 5 seconds. 2. The four arrow LEDs will change into flashing green pattern when antenna pointing audio mode is activated, refer Appendix A: Antenna Pointing LED Status Table.

  • Page 15: Accessing Data And Calls

    When you first access data over the network, you may need to enter the APN username and password supplied to you with your SIM card by your service provider. Please make sure you have these available. Refer to the Data Profile section for the setting if required.
  • Page 16 Refer to the section Status of Terminal. Note: Signal strength need to be at least 42dBHz and above for an acceptable service to commence. You may check the signal strength and registration status using home page of web console or the smart phone Control app.

  • Page 17: Navigating The Web Console

    3 NAVIGATING THE WEB CONSOLE Menu Overview DATA TELEPHONY SETTING Data Profile SIP Setting Compose Accounts Terminal Settings - Reboot Terminal - Factory Reset Firewall Inbox Wi-Fi - Setup - System Info - Firmware Upgrade - Incoming Rule - Wireless Setting Sent - Outgoing Rule - Security Setting...
  • Page 18 Status Indicates registration and data connection status. Signal Indicates terminal received signal strength. Indicates GPS information Battery Indicates available capacity of the battery. Temperature Indicates current operating temperature status. Click “Activate Data Connection” or “Deactivate Data Connection” in order to activate or deactivate data connection.

  • Page 19: Data

    Data Navigate to Data > Data Profile in order to modify the connection type. Connection profile defines the connection type. User can select from a list of profiles to be the default primary profile and connection type. Note: From a smart phone or tablet, the Control app will always use the connection profile defined as default You can create your customized primary profile.
  • Page 20 IP Configuration By default, a Dynamic IP Address is selected. To use a Static IP Address: i. Select Static IP Address and enter the IP Address in the space provided. Limited Connection You can control the data usage of the user by setup the limited connection time or volume. Note: The data connection will be automatically deactivated when the volume had reached the defined limit.

  • Page 21: Firewall Protection Setting

    The firewall function is disabled by default and users need to navigate to the firewall setup page to enable it. Setup Navigate to Data > Firewall > Setup to change the Firewall protection profile setup . Follow these steps to change the profile setting. i.
  • Page 22 iv. By default, your iSavi reject all the outgoing packets You can enable the packet by select the rule name. Note: The incoming and outgoing rules in the profiles are predefined in the general rules. If you would like to add in new rule for specific profile, click Add and fill in the details. Page 22 of 49...
  • Page 23 Incoming Rule To define general incoming rule, navigate to Data > Firewall > Incoming Rule to add and define up to 10 rules to allow or reject incoming packets. Outgoing Rule To define general outgoing rule, navigate to Data > Firewall > Outgoing Rule to add and define up to 10 rules to allow or reject outgoing packets.

  • Page 24: Access Rights Setting According To Mac Address

    Navigate to Data > Device Management to set the allowed MAC address and the access rights. MAC address is a number that uniquely identifies any device connected to a network. Once the device is connected to the terminal, the MAC address will be shown in the page. From this page, you can also check the number of connected devices, their MAC addresses and the data usage of the terminal.
  • Page 25 You can add a new MAC address by clicking Add or create a nickname for the existing MAC address by clicking on the Edit button. Data usage of the device is available in the bottom of the page. i. Define a nickname for the device. ii.

  • Page 26: Telephony

    Telephony Navigate to Telephony > Call Setting > SIP setting> SIP Server to change the RTP Codec. Note: SIP calls with the iSavi terminal require a special SIP client application on your smart phone or tablet. The IsatHub Voice app is available from the App Store or Google Play. SIP calls from a Windows or Macintosh PC are not supported.

  • Page 27: Sms

    Navigate to SMS > Compose to enter compose page. i. Enter the recipient’s phone number in the Phone no. box. Type the message in the text editor box. ii. Click Append GPS to include the current GPS location in the SMS. iii.

  • Page 28: View Received Sms

    Navigate to SMS > Folders> Inbox to view received SMS. Reply to an SMS from Inbox: i. Select the SMS you plan to reply to by clicking the particular SMS by clicking the ☑ ☑ ☑ ☑ ii. Click Reply. iii.

  • Page 29: View Draft Sms

    Stored SMS are saved inside draft folder. Navigate to SMS > Folders> Draft to view Draft SMS. Send a draft SMS: i. Select the draft SMS you plan to send and click Send ii. The SMS will be sent to the recipient. Forward a draft SMS to other recipient: i.

  • Page 30: Settings

    Settings Navigate to Settings > Security> Account to create or edit an account for Web Console and Control app access. Only one User and one Admin account are allowed for your iSavi Add a new account: i. Click Add. ii. Fill in New Password and Re-type Password. iii.

  • Page 31: Change Ssid And Wi-Fi Password

    Change account password: i. Select the account which you want to change the password (example: admin). ii. Fill in the Old Password, New Password and Re-type Password. iii. Click Update for the new password to take effect. Note: SSID network name is the Wi-Fi network name that other users will see on their smart phone, tablets or personal computers when they view a list of available networks.
  • Page 32 Navigate to Settings > Security> Wi-Fi> Security Settings to set password of your Wi-Fi network. Security Mode: Disabled or select the security mode for the wireless local area network. Three different security modes are available: • Wired Equivalent Privacy (WEP) For 64-bit encryption - You can enter either 5 ASCII characters or 10 hexadecimal digits (any combination of 0-9, a-f, A-F, empty string is not permitted).

  • Page 33: Configure Sim Security

    SIM PIN If the security feature is enabled, a prompt requests you to enter the SIM PIN each time you power up your iSavi . This helps prevent unauthorised use of your SIM. Disable this feature to skip PIN entry process. Navigate to Settings >...

  • Page 34: Terminal Settings

    Navigate to Settings > Terminal Settings> Reboot Terminal to reboot the terminal. Navigate to Settings > Terminal Settings> Factory Reset to factory reset the terminal. Enter default security code 0000 for factory reset. You can also perform factory reset by referring to the following step: i.

  • Page 35: Firmware Upgrade

    Firmware upgrade allows you to update your iSavi with the latest operating software. There are two methods for upgrading the iSavi firmware. Firmware upgrade by Safe Mode over Wi-Fi vii. With the terminal off, press and hold ‘Exit Pointing Mode’ button. viii.

  • Page 36: Important Information And Log File

    Navigate to Setting > Terminal Info> Information in order to check for the detail of the terminal. You may need to supply this information when contacting your service provider. Event Logs and Error Logs Navigate to Setting > Terminal Info> Logs to view the Event Log of Error Log of the terminal. Click Export all Logs in order to export the logs.

  • Page 37: Troubleshooting And Faq

    4 TROUBLESHOOTING AND FAQ Terminal Fail to Power Up Problem Possible Root Cause Solution My iSavi does Battery not connected Check if the battery is attached correctly. not switch on properly to the iSavi Press and hold the Power Button for 5 successfully transceiver.
  • Page 38 Antenna Pointing Problem Possible Root Cause Solution LED Situation 14: Terminal is blocked by LED visual pointing mode is using Azimuth and building or wrong magnetometer and GPS to do the pointing. Elevation are locating position. When there is blockage between your iSavi correct but low and the Inmarsat satellite, the terminal is signal strength-...
  • Page 39 Antenna Pointing Problem Possible Root Cause Solution LED Situation 16: Registration time-out Press and hold ‘Exit Pointing Mode’ button for Registration 3 seconds to enter Antenna Pointing Mode Failure(All the again. four LEDs flashing in amber, ‘Exit Pointing Mode’ button flashing in red) LED Situation 21: Interference by...
  • Page 40 Problem Possible Root Cause Solution My Web Console SMS inbox is full. Maximum SMS storage is dependent on SIM cannot receive a card memory. If the memory is full, delete a text message few texts to free up memory for new Some local networks messages.
  • Page 41 Safe Mode and Firmware Upgrade Problem Possible Root Cause Solution Unable to enter Incorrect steps for Ensure the ‘Exit Pointing Mode’ button is safe mode. button pressing pressed and held. Terminal Press and hold ‘Power’ button for 3 seconds. continues to start Release ‘Exit Pointing Mode’...

  • Page 42: Care And Maintainence

    5 CARE AND MAINTAINENCE Caring for your iSavi Your iSavi is a highly sophisticated electronic device. Complying with the following recommendations will help you to protect your warranty coverage and extend your terminal’s life: • Keep your terminal dry. Liquids or moisture can contain minerals that will damage electronic circuits.

  • Page 43: Appendix A: Antenna Pointing Led Status Table

    APPENDIX A: ANTENNA POINTING LED STATUS TABLE LED Legend Flashing in sequential pattern. Note: Flashing LED is represented by symbol with zebra stripes Page 43 of 49...
  • Page 44 LED Legend Flashing in sequential pattern CW: Clockwise CCW: Counterclockwise Note: Flashing LED is represented by symbol with zebra stripes Power Arrow LED Exit Button Status Situation Button Terminal is OFF. Powering up (firmware loading). Acquiring GPS. Tilt UP and Turn CLOCKWISE for correct pointing.
  • Page 45 LED Legend Flashing in sequential pattern Note: Flashing LED is represented by symbol with zebra stripes Power Situation Arrow LED Exit Button Status Button Azimuth is correct. Tilt DOWN for correct pointing. Azimuth and Elevation are correct. Press Exit Button to exit Antenna Pointing and register to network.
  • Page 46 LED Legend Flashing in sequential pattern Note: Flashing LED is represented by symbol with zebra stripes † Magnetic interference detected. † GPS not available after timeout. Audio Pointing Mode ON- Global beam is † not available. Audio Pointing Mode ON- Global beam is available.

  • Page 47: Appendix B: Technical Specifications

    APPENDIX B: TECHNICAL SPECIFICATIONS Operating Frequency: Satellite Transmit: 1626.5 – 1660.5 MHz and 1668 – 1675 MHz Satellite Receive: 1518 – 1559 MHz GPS Frequency: 1574.42 – 1576.42 MHz Dimensions (L x W x H ) Overall Terminal 180 x 170 x 30 mm 7.09 x 6.69 x 1.18 in Transceiver 130 x 170 x 30 mm...
  • Page 48 Battery Standard: 10.8V @ 3Ah (3S1P) Li-ion Battery Pack High Capacity (Optional accessory): 10.8V @ 6Ah (3S2P) Li-ion Battery Pack Item Specification Battery Type Lithium ion, rechargeable Nominal Voltage 10.8V Standard Battery Capacity Charging temperature 0° C to +40° C Operating temperature -20 °...

  • Page 49: Appendix C: Isathub Coverage Map

    APPENDIX C: ISATHUB COVERAGE MAP At the time of printing Inmarsat has announced that the change to the Alphasat satellite in the EMEA region has been postponed until March 2015. The coverage will change to the following when the change occurs. Page 49 of 49...

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