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Wideye Seagull 5000i User Manual

Wideye seagull 5000i user guide
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SYSTEM USER
GUIDE BOOK
REV 1.0

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Summary of Contents for Wideye Seagull 5000i

  • Page 1 SYSTEM USER GUIDE BOOK REV 1.0...

  • Page 2: Table Of Contents

    Table of Contents Regulatory Information ....................1 Chapter 1 Introduction ......................5 Chapter 2 Installation ....................... 15 Chapter 3 Using the Handset ....................28 Chapter 4 Using the Web Console ................... 60 Chapter 5 Using the FaxConnect ....................91 Troubleshooting ....................93...

  • Page 3: Regulatory Information

    EC Declaration of Conformity: Addvalue Communications Pte Ltd, 28 Tai Seng Street #06-02 , Singapore 534106 declares under our sole responsibility that the Product, brand name as Wideye and model: SEAGULL 5000 voice, data and fax Satellite terminal with a build in GPS tracking system, to which...

  • Page 4: Safety Summary

    Safety Summary For the sake of safety and protection, please read the user guide before you attempt to use the SEAGULL 5000 system. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. The following general safety precautions must be observed during all phases of operation, service and repair of this equipment.
  • Page 5 Information in this document is subject to change without notice and does not represent a commitment on the part of Addvalue Communications Pte Ltd. Copyright © 2011 Addvalue Communications Pte Ltd. All rights reserved. Website: www.wideye.com.sg SEAGULL 5000 User Guide...
  • Page 6 Copyright © Copyright 2011 Addvalue Communications Pte Ltd. All rights reserved. This publication and its contents are proprietary to Addvalue Communications Pte Ltd. No part of this publication may be reproduced in any form or by any means without the written permission of Addvalue Communications Pte Ltd. Warranty Addvalue Communications Pte Ltd has made every effort to ensure the correctness and completeness of the material in this document.

  • Page 7: Chapter 1 Introduction

    Introduction The SEAGULL 5000 is a voice, data and fax satellite terminal with a build-in GPS tracking system specially designed for reliable performance in the harsh maritime and land environment. This affordable, easy-to-install and user-friendly terminal enables users to make satellite voice calls to normal PSTN phones, mobile phones and other satellite phones through the Thuraya satellite network.
  • Page 8 Features Handset • Supports basic telephony functions, Calling Line Identification Presentation (CLIP) and Short Message Services (SMS) • Phone book retrieval from the SIM card • Call log: last 5 missed, received and dialed calls each with date and time stamps •...

  • Page 9: Operating Environment

    Recommended Cable lengths for Active antenna SAT & GPS Cables Cable Type Loss @ 1.6GHz Maximum Cable [dB/m] Length [m] LMR400 0.174 LMR240 0.335 LMR195 0.493 Note: Active antenna must be used with an external power supply unit Operating environment Operating Temperature C ~ + 55 Storage Temperature...
  • Page 10 General specifications Thuraya Approved Compliant to CE Service Voice Standard IP: up to 60/15 kbps SMS: up to 160 characters Fax: up to 9.6kbps Ingress Protection Rating: Handset IP66 Antenna IP66 GPS specifications Number of tracking channels: 20 (SiRF Star-III) Position accuracy: <10m 95% Time to First Fix:...

  • Page 11: Packing List

    Packing list Below Deck Unit (BDU) Handset Handset wall mount cradle Passive antenna (ADU) Antenna mounting kit RF cable (5 meters) for GPS signal RF cable (5 meters) for Satellite signal SEAGULL 5000 User Guide...
  • Page 12 Hands free headset Power cable Grounding cable RJ45 Ethernet cable Starter Kit (Quick Start Guide and CD) SEAGULL 5000 User Guide...
  • Page 13 Faxconnect (Optional Accessories) FaxConnect Interface Cable Telephone Wire Quick Start Guide SEAGULL 5000 User Guide...
  • Page 14 BDU (Below Deck Unit) SEAGULL 5000 User Guide...
  • Page 15 SAT Port: SAT ANT port is used for the physical connection - via an RF cable - between the passive satellite antenna (ADU) and below deck unit (BDU). Note: The RF cable loss, including the losses in the connectors shall be less than 1.5dB GPS Port: GPS ANT port is used for the physical connection between the GPS...
  • Page 16 Handset interface port. Connect the handset to this port. Ethernet port. Connect the supplied RJ45 cable to this port for internet access via GmPRS. Grounding stud. SIM card slot. ADU (Above Deck Unit) The antenna unit has two RF (female) connectors at its base. One connector is the SAT signal port (N-type connector), and the other is the GPS signal port (SMA connector).

  • Page 17: Chapter 2 Installation

    Installation SEAGULL 5000 User Guide...
  • Page 18 3. After tightening the connectors, wrap the connectors with self-bonding vinyl tape or apply silicon sealant to make them waterproof. 4. Fix the O-ring securely in to the groove on the bottom cover. 5. Fasten the bottom cover onto the antenna unit using the 4 screws. 6.
  • Page 19 A complete ADU with pole-mount mounting plate and cables. A typical pole mouned ADU. The ADU can be installed on a rooftop with 3 screws and nuts. SEAGULL 5000 User Guide...
  • Page 20 SEAGULL 5000 User Guide...
  • Page 21 BDU Configuration/ Connecting Up BDU BACK PANEL GROUND CABLE SIM CARD ADU WITH RF CABLES BDU FRONT PANEL POWER CABLE FAX M/C FAXCONNECT HANDSET Note: Remove the bracket before plugging in the handset. Re-assemble the bracket to secure the cable. SEAGULL 5000 User Guide...

  • Page 22: Getting Started

    Getting Started Before proceeding, please refer to chapter 2 and install the Seagull system and connect all the cables accordingly. Installing the SIM card The Seagull system requires a SIM card to access the satellite network and configure the settings of the BDU. Please refer to your Airtime Service Provider for more information. Follow these steps to install the SIM card: 1.
  • Page 23 Connecting ADU Two RF cables (5 meters each) are provided for connecting ADU & BDU. Follow these steps to connect the antenna cables to the BDU: 1. Plug the 2 RF cables to the RF cable connectors on the BDU. 2.
  • Page 24 Connecting the Handset Note: The Handset is powered from the BDU through Handset Interface cable. 1. Plug in the Handset connector to the handset interface port in BDU. Handset Interface Port Powering Up the SEAGULL 5000 Follow these steps to power ON the SEAGULL 5000 1.
  • Page 25 Making the first voice call Note: To make a call, the SEAGULL 5000 system must be connected to the satellite network with an adequate signal strength of at least 4 bars at Setup page of the Web Console or on the Handset signal strength sub-menu.
  • Page 26 The Menu selection screen will be displayed on the handset screen. Messaging Contacts Telephony Data Settings Terminal Phone Manager Security Settings 3. Using the 4-way navigation ring, navigate to the Messaging icon. 4. Press to confirm selection. The SMS editor will be displayed on the Handset screen. 5.
  • Page 27 Connecting to the Internet Note: For the LAN (Local Area Network) interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically. Follow these steps to connect a computer to the SEAGULL 5000 BDU: 1.
  • Page 28 LED visual indications There are 4 LEDs on the BDU to provide visual status indications: Indicate the status of the terminal Indicate reception of GPS signal Indicate reception of Satellite signal Indicate the operating mode of the terminal Power LED LED behavior Status BDU is in power-off state.
  • Page 29 SAT LED LED behavior Status Blinking orange SATCOM module is initializing. Steady orange Registering to the Network. Steady green SATCOM module is Registered to the Network. CS call in progress. Blinking green Steady red System failure. User action required. GmPRS LED LED behavior Status Steady green...
  • Page 54 Each point of the fencing area is defined using latitude and longitude GPS coordinates. Number of point for setting up the fencing area varies depending on the selected fencing type. Table below summarizes number of points required for each fencing type: Note: When authentication is enabled, this sub menu is tracking password protected and no change of setting is allowed unless the correct password is entered.

  • Page 62: Using The Web Console

    Using the Web Console Logging in to Web Console 1. Connect your computer to the SEAGULL 5000 terminal using a LAN (Local Area Network) cable. 2. When the connection has been established, open the web browser. 3. Type http://192.168.0.1/ in the Address field and press Enter. The Login screen appears.
  • Page 63 SEAGULL 5000 User Guide...

  • Page 64: Menu Overview

    Menu Overview Setup Phone Settings Terminal Info Phonebook Compose Language Call History Inbox Terminal Info Sent Draft GmPRS Tracking Admin About Status Indicators Status Indicators • Green indicates the item is activated. • Grey indicates the item is not activated. These icons indicate the status of SEAGULL 5000 terminal.
  • Page 65 GmPRS & Tracking Log Out SMS icon: indicates when there is a new SMS. SEAGULL 5000 User Guide...
  • Page 66 Setup Menu Viewing Terminal Information 1. Click 2. The terminal information is displayed. Signal Indicates the received signal strength. Indicates the latitude, longitude, Date/Time of the GPS acquisition the speed and direction of the SEAGULL 5000 SEAGULL 5000 User Guide...
  • Page 67 Phone Menu Phone menu provides the following options: • Phonebook Allows you to view, add, edit and delete entries on your Phonebook list. You can write and send SMS messages directly from your Phonebook entries. The Phonebook entries are stored on the SIM card. •...
  • Page 68 Phonebook • Storage Usage Shows the number for Phonebook entries in the SIM card. For example: (SIM – 3/250) indicates: Storage location – SIM card Total number of entries used = 3 Total number of entries available = 250 SEAGULL 5000 User Guide...
  • Page 69 Adding a new Phonebook entry Follow these steps to add a new Phonebook entry: 1. Click Add. 2. Enter the Name and Phone number. 3. Click Save. Editing a Phonebook entry Follow these steps to edit a Phonebook entry: 1. Select the entry from the Phonebook list. 2.
  • Page 70 Sending SMS from the Phonebook Follow these steps to send SMS from the Phonebook: 1. Select the entry from the Phonebook list. 2. Click Send SMS. The Phonebook console switches over to the Compose SMS console. 3. Type in the text message and click Send. •...
  • Page 71 • View option The View option allows you to view the Call History entries. From the drop-down menu, select: To view the list of the dialed, received and missed calls. Dialed Call To view the list of dialed calls only. Received Call To view the list of received calls only.
  • Page 72 SMS Menu SMS menu provide the following options: • Compose To compose and send text messages. Simply enter a phone number, type your message and click Send. • Inbox Shows the details (Sender information, Message, Date and Time stamp) of all SMS received.
  • Page 73 Composing A New Message Follow these steps to compose a new SMS: 1. Enter the receiver’s phone number in the Phone no. field or click the Phonebook icon if the receiver’s number is listed in the Phonebook. 2. Type the message in the text editor box. Note: Each message is limited to 160 characters including spacing between words.
  • Page 74 Inbox Shows the details (Sender information, Message, Date and Time stamp) of all SMS received. Replying to an SMS Follow these steps to reply to an SMS: 1. Click on a SMS to select it. The selected SMS will be highlighted in light blue. 2.
  • Page 75 Deleting a single SMS from the Inbox list Follow these steps to delete a single SMS from the Inbox list: 1. Click on a SMS to select it. 2. Click Delete. 3. Click OK to confirm or click Cancel to abort deleting the SMS. Deleting multiple SMS from the Inbox list Follow these steps to delete multiple SMS from the Inbox list: 1.
  • Page 76 Resending a sent SMS Follow these steps to resend a sent SMS (sending the same SMS to the same receiver): 1. Click on a SMS to select it. 2. Click Resend. The SMS will be sent to the recipient. Forwarding a sent SMS Follow these steps to forward a sent SMS to another recipient: 1.
  • Page 77 Deleting multiple SMS from the Sent list Follow these steps to delete multiple SMS from the from the Sent list: 1. Select the message by checking the checkboxes beside each SMS. 2. Click Delete. 3. Click OK to confirm the delete, or Cancel to abort the delete. •...
  • Page 78 3. Enter the receiver’s number in the Phone No. field. 4. Click Send to forward the SMS. The SMS will be forwarded to the recipient. Deleting a SMS from the Draft list Follow these steps to delete a SMS from the Draft list: 1.

  • Page 79: Settings Menu

    Settings Menu Click the following tabs to view and edit the configuration settings for the SEAGULL 5000 terminal: • Language • Terminal Info • PIN • SMS • Tracking • Fax • Admin • About SEAGULL 5000 User Guide...
  • Page 80 Language Select the desired language for the Web Console to be displayed. Terminal Info This tab shows general information about the SEAGULL 5000, Call/Data Usage. • Information Displays information about the Software version, Model ID, IMEI number, IMSI number (only when a SIM card is inserted), Subscriber number. SEAGULL 5000 User Guide...
  • Page 81 • CALL Log Displays the CS (Circuit Switch), PS (Packet Switch) and Fax information of the terminal. CS Call Log: Indicates the Circuit Switch status (Voice calls, SMS) PS Call Log: Indicates the Packet Switch information (Internet Browsing, FTP, email) SEAGULL 5000 User Guide...
  • Page 82 Fax Call Log: Indicates Fax information • CALL/Data Usage Displays the call and data usage of the terminal. SEAGULL 5000 User Guide...
  • Page 83 • SIM PIN 1. Click SIM PIN to configure the SIM PIN settings. 2. Select Disabled if you do not need to set the SIM PIN. 3. Select Enabled to set the SIM PIN. 4. If Disabled is selected, enter PIN number and click Apply. 5.
  • Page 84 Note: Please contact your distributor or service provider if you do not know the Service Center Address. GmPRS Tracking • Settings 1. Select Disabled if you do not need GPS reporting. 2. Select Enabled if you need GPS reporting. 3. Select either GmPRS or SMS mode. 4.
  • Page 85 *’Resend Frequency’ refers to the retry frequency when a distress alert fails to send out due to unexpected error (e.g. wrong SMSC number). This setting will not apply to successful sent emergency alerts. *’Maximum Number of Tries’ refers to the maximum of attempts when a distress alert fails to send out due to unexpected error (e.g.
  • Page 86 • Geo Fence 1. There are two ways to enter latitude/longitude: a) Degrees,minutes,seconds. b) Decimal degrees. 2. Select the desire latitude/longitude format 3. Click the Add. 4. Select the alarm trigger type: a) In b) Out c) In and Out 5.
  • Page 87 • Emergency Text Emergency text will be sent when the Alert button on the BDU is pressed. • Authentication Allow the user to enable/disable tracking authentication on Handset when changing tracking related configurations. SEAGULL 5000 User Guide...
  • Page 88 • Setting 1. Number of Retries • Send Select this to set the number of retries for outgoing fax. Set to zero indicates that there will be no attempt to resend the fax when the UE failed to send the fax.
  • Page 89 c) Error Only Select this to print error report only. Error report is printed when there is any error detected during the fax transaction. Note: All changes in the setting must complete with the “Update” button press once SEAGULL 5000 User Guide...
  • Page 90 Admin • Change Password Follow these steps to change the Web Console login Password: 1. Enter the old password in the Old Password field. 2. Enter the new password in the New Password field. 3. Re-enter the new password in the Re-type Password field. 4.
  • Page 91 • Factory Reset To perform a Factory Reset, enter the Security code 000000 and click Factory Reset. Warning: All the settings and user data (e.g., Phone Book, GPS, etc.) of the SEAGULL 5000 terminal will be cleared and reset to the default settings. If you do not wish to lose critical user data such as Phone Book, please use limited reset option available via Handset.
  • Page 92 SEAGULL 5000 User Guide...

  • Page 93: Using The Faxconnect

    Using the FaxConnect (Optional Accessory) • Connect the G3 Fax machine and Seagull 5000 to FaxConnect as shown below. • Make sure to insert a fax enabled Thuraya SIM card in Seagull 5000 BDU. BDU FRONT PANEL POWER CABLE FAX M/C FAXCONNECT HANDSET Note: Remove the bracket before...
  • Page 94 5.1.4 If the sending is not successful, an error message will be shown on the handset display. An error report can be printed out on the fax machine depending on the Print Report configuration. 5.1.5 Note: The procedure may vary with different fax machines. Refer to the operating manual of the fax machine if necessary.

  • Page 95: Troubleshooting

    Troubleshooting Warnings Servicing SEAGULL 5000 does not contain consumer serviceable components. You are advised not to carry out any kind of troubleshooting. In case you face any problems, contact the nearest service center. Only authorized service personnel can repair the equipment. Antenna and RF cables Use only SEAGULL 5000 antenna and RF cables that have been specifically designed for...

  • Page 96: Common Problems

    Common problems Satellite signal strength is inadequate (indicated in SEAGULL 5000 display). The cable connections are not proper and firm. The SIM card may have been not installed properly or it may have been expired. Question: How can I access the WebConsole? Answer: You need a PC/laptop and an Ethernet cable to connect to the RJ45 port of the BDU in order to access the WebConsole.
  • Page 97 Question: Does the Seagull 5000 unit support over the air (OTA) firmware upgrade? Answer: Seagull 5000 does support BDU over the air (OTA) firmware upgrade provided it has GmPRS tracking enabled and the device is already connected to the server. Server will issue a command to the unit to retrieve the appropriate firmware.
  • Page 98 Question: What is the difference between the Factory reset function inside the Terminal menu and the Phone manager menu? Answer: The factory reset function in the Phone manager menu will clear the user settings inside the phone. Those settings include wallpaper, backlight, tone, volume, language, caller ID, time zone and speed dialling.
  • Page 99 Question: I am not able to receive SMS in GmPRS mode or GmPRS plus Tracking mode. Why? Answer: You should be able to receive SMS immediately in these 2 modes most of the time. However, the receiving will be delayed if there is a continuous IP (GmPRS) data transfer going on.
  • Page 100 Question: Why does the Seagull 5000 keep rebooting at fixed intervals with GmPRS Tracking enabled? Answer: After certain numbers of tries, if the unit is still not able to initiate a tracking session, system reboot at fixed interval is anticipated. This could be due to, 1.
  • Page 101 TRACKING RELATED Question: Does Seagull 5000 support Global Maritime Distress Safety System (GMDSS)? Answer: It is not GMDSS compliant. However, it does support a distress alert functionality. Question: What is the distress alert functionality that Seagull 5000 supports? Answer: There is a yellow distress alert button on the BDU. Once it is pressed, pre-defined distress messages will be sent via SMS or GmPRS.
  • Page 102 Question: Do I need to enable GPS reporting in order to have the distress function? Answer: No. Distress alerts will be sent out even if the GPS reporting is disabled. However, you need to pre-configure the alert mode and the related configurations (e.g. alert server number) in order to receive the alert.
  • Page 103 Question: How can I know my GPS tracking ID? Is it unique? Answer: You can find your tracking ID under Settings>>GPS reporting>>Unit ID. All the Seagull 5000 units should have unique tracking IDs. FAX RELATED Question: Will a pending fax job survive a power cycle? Answer: Seagull 5000 classifies fax jobs into 4 categories, namely Send, Receive, Scan and Print.
  • Page 104 Question: How can I know whether the fax job is successful or not? Answer: Status indicator icons will be displayed on the handset and WebConsole user interface when there is a fax transaction. At the end of the transaction, messages such as, [phone number] Sending FAX - Successful, [phone number] Sending FAX - Unsuccessful, [phone number] Receiving FAX - Successfully or [phone number] Receiving FAX - Unsuccessful will appear on the handset screen for a few seconds before they disappear.
  • Page 105 Question: What should I do if my fax sent from the fax machine connected to the FaxConnect is not received by the recipient, even though my fax machine is saying ‘transmission successful’? Answer: The fax function of Seagull 5000 is done in store and forward manner. Fax data is firstly buffered into the Seagull 5000 before the satellite fax call is made.

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