1. Manuals
  2. Brands
  3. Wideye Manuals
  4. Radio Modems
  5. iSavi SH-100
  6. User manual

Wideye iSavi SH-100 User Manual

Hide thumbs Also See for iSavi SH-100:
Table of Contents

Advertisement

Quick Links

Model: SH-100
User Guide
Version 5.0

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the iSavi SH-100 and is the answer not in the manual?

Questions and answers

Related Manuals for Wideye iSavi SH-100

Summary of Contents for Wideye iSavi SH-100

  • Page 1 Model: SH-100 User Guide Version 5.0...

  • Page 2: Settings

    SAFETY INSTRUCTIONS COPYRIGHT WARRANTY TRADEMARKS REGULATORY INFORMATION 1 INTRODUCTION Key features Configuration interface System requirements 2 GETTING STARTED Connect to the network Method 1: LED Visual Pointing Mode Magnetometer interference Method 2: Audio Assisted Pointing Mode Method 3: IsatHub Control app Access data and calls Power down and remove battery 3 NAVIGATING THE WEB CONSOLE...
  • Page 3 Settings Create account for Web Console access Change SSID and Wi-Fi password Configure security settings Terminal settings Upgrade firmware Antenna pointing LED configuration Terminal Information and log files Select language Technical support 4 WEB CONSOLE IN SAFE MODE Enable Safe Mode Menu overview Upgrade firmware Factory reset of Safe Mode...

  • Page 4: Safety Instructions

    SAFETY INSTRUCTIONS For safety and protection, please read the user guide before using the Satellite Terminal iSavi ™ Model: SH-100. In particular, do read this safety section carefully. Keep this safety information where you can refer to it, if necessary. The following general safety precautions must be observed during all phases of operation, service and repair of this equipment.
  • Page 5 BATTERY SAFETY Use only Addvalue-supplied or approved AC adapters with the terminal and for recharging the batteries. The use of batteries that are not Addvalue-supplied or approved may pose increased safety risks. Do not dispose of batteries in a fire, as they may explode. Batteries may burn or explode if damaged.
  • Page 6 Addvalue Innovation Pte Ltd neither endorses nor otherwise sponsors any such products or services referred to herein. Wideye, the Wideye logo, iSavi and iSavi logo are either trademarks or registered trademarks of Addvalue Innovation Pte Ltd and/or its affiliates in Singapore and/or other countries.
  • Page 7 REGULATORY INFORMATION Federal Communication Commission Notice FCC Identifier: QO4-ISAVISH100 USE CONDITIONS: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation.
  • Page 8 Declaration of Conformity: Addvalue Innovation Pte Ltd., 8, Tai Seng Link, Level 5 (Wing 2), Singapore 534158 declares under our sole responsibility that the Product, brand name as Wideye and model: SH-100 Satellite Terminal, iSavi ™ to which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSI EN 301 489-1, -17, -19, -20, ETSI EN 301 681, ETSI EN 300 328, EN 50385, EN 62311, ITU-R M.1480,...
  • Page 9 INTRODUCTION iSavi ™ satellite terminal is specially designed to be compact and easy to use with a standby battery lifespan that is comparable to laptops and smart phones. Together with a corresponding service package from Inmarsat, iSavi ™ can meet the data and voice communications needs for the modern global business traveller, NGO field workers and many more types of user.
  • Page 10 GETTING STARTED WELCOME Congratulations on purchasing Addvalue’s Wideye ™ iSavi ™ satellite terminal. SHARED ACCESS TO DATA CONNECTIVITY Devices connected to your iSavi ™ satellite terminal over Wi-Fi can access data and telephone calls. CONTROL SHARED ACCESS The features of iSavi ™...
  • Page 11 Insert the Micro-SIM card with its gold-contacts facing down. Note: Ensure iSavi is switched OFF before removing or installing ™ the SIM card. ATTACH BATTERY Attach the battery gently in the direction as shown. Use a finger to press the latch until you heard a ‘click’ sound. Ensure that the transceiver is properly attached to the terminal.
  • Page 12 Power Button After charging, place iSavi™ outside at a position with an unobstructed view of the sky. Press and hold Power Button for 5 seconds to turn On iSavi ™ Leave it for at least 1 minute so that the terminal is powered up properly. Refer to page 63, Appendix A: Antenna Pointing LED Status Table for the status of iSavi ™.
  • Page 13 CONNECT TO THE NETWORK Make sure you place your iSavi™ in the open air, with an unobstructed view of the sky. Next, you point iSavi™ towards the satellite in the correct direction for connection. Press and hold the Power button for five seconds to turn it On. It takes around one to two minutes for iSavi ™...
  • Page 14 Magnetometer interference Occasionally, if your iSavi™ is in close proximity to any ferrous objects, the sensors will have difficulty determining its correct orientation. When this happens, the LEDs will flash in the following sequence while the magnetic interference message will appear on your IsatHub Control app: The following steps should resolve the issue.
  • Page 15 METHOD 2: AUDIO ASSISTED POINTING MODE You can point iSavi ™ terminal to the satellite network by using the built-in buzzer. STEP 1 To switch into audio assisted pointing mode, press and hold the ‘Exit Pointing Mode Button’ for 5 seconds when your iSavi™...
  • Page 16 METHOD 3: ISATHUB CONTROL APP You can point iSavi ™ terminal to the satellite network by using the IsatHub Control app. STEP 1 Download the IsatHub Control app from the iOS App Store or Google Play on your smart device(s). Note: Data downloaded over the iSavi is chargeable.
  • Page 17 ACCESS DATA AND CALLS STEP 1 Disable the 3G or 4G service from your smart devices. Connect to iSavi ™ over the Wi-Fi Note: by selecting it from the list of available Wi-Fi For added security, networks. please change the Wi-Fi password at your earliest opportunity.
  • Page 18 STEP 5 Once iSavi ™ is connected to the network, you are ready to start a data session. Press the ‘Connect data’ button to begin and ‘Disconnect data’ to end all connection to the Internet. The web console provides data access through the ‘Activate data connection’...
  • Page 19 POWER DOWN AND REMOVE BATTERY STEP 1 Press and hold the power button for 5 seconds to switch off iSavi ™ Power Button STEP 2 The powering down process takes about 20 seconds. Wait until all the LEDs are off. STEP 3 Pull down the battery latch in the direction as shown.
  • Page 20 NAVIGATING THE WEB CONSOLE To control iSavi ™ from a web browser, open a web browser after connected the Wi-Fi and enter http:// iSavi or http://192.168.1.35 on the address bar. MENU OVERVIEW TELEPHONY SETTINGS DATA SIP Settings Compose Account Data Profile - Primary Profiles Inbox Wi-Fi...
  • Page 21 Status Indicates registration and data connection status. Signal Indicates terminal received signal strength. Indicates GPS information. Battery Indicates available capacity of the battery. Temperature Indicates current operating temperature status. Click “Activate Data Connection” or “Deactivate Data Connection” in order to activate or deactivate data connection.
  • Page 22 You can create your customized primary profile. ‘Static IP Address APN Note: Please note that the ‘Static IP Address APN Username’ and ‘Static IP Address APN password’ stated are not WebConsole login purpose. These are provided by your Service Provider under a static IP address subscription.
  • Page 23 BGAN STREAMING BGAN Streaming is an Inmarsat service which provides “guarantee” bandwidth to the users. It is charged by “per minute” connection. For iSavi, this feature is available only with BGAN SIM. Note: Select Connection Type: Standard if port configuration is required. Configure the desired rate and minimum rate under secondary profiles.
  • Page 24 FIREWALL PROTECTION SETTINGS Firewall is a built-in network security feature in the iSavi to monitor and control the incoming and outgoing ™ network traffic by analysing the data packets based on predetermined security rules. It is highly secure and reliable that uses packet inspections to prevent hacker’s attack. With Firewall feature, you can: •...
  • Page 25 Incoming Rule 1. Set the default action of Incoming Rule as Reject and click Update. 2. Under Incoming Rule tab, click Add to add new rules. 3. Enter your desired rule name and fill in the necessary information. Rule Name: Allow internet browsing Source IP Address: 0.0.0.0-0.0.0.0 (Note: to accept all IP address for range 0.0.0.0-0.0.0.0) Protocol: TCP Source Port: 80-80...
  • Page 26 Outgoing Rule Set the default action of Outgoing Rule as Reject and click Update. Under Outgoing Rule tab, click the ‘+’ symbol besides the rule name to edit the existing rules. or click Add to add new rules. You can create your desired rule name and fill in the necessary information. Rule Name: Allow internet browsing Source IP Address: 0.0.0.0-0.0.0.0 (Note: to accept all IP address for range 0.0.0.0-0.0.0.0) Protocol: TCP...
  • Page 27 5. Click Update for this rules to take effects. 6. Click Add on the second row for the second incoming rule. 7. Repeat similar steps again to add new rule for port 53 to allow DNS lookup. 8. Click Apply to the save the new incoming rules. Note: STMP,IMAP, POP3 are for Email purpose.
  • Page 28 Hostname Filtering To stop the users from accessing certain websites through the internet, you can configure the filtering settings in your iSavi ™ Navigate to Data > Firewall > Filters to enable the filtering based on the hostname or the keywords. Follow these steps to apply hostname filtering: 1.
  • Page 29 ACCESS RIGHTS SETTING ACCORDING TO MAC ADDRESS Navigate to Data > Device Management to set the allowed MAC address and the access rights. The MAC address is a number that uniquely identifies any device connected to a network. Once the device is connected to the terminal, the MAC address will be shown on the page.
  • Page 30 DATA SETTING A Virtual Private Network (VPN), is a network technology that constructs a secure network connection over a public network (usually the internet) or a private network owned by a service provider. It enables remote users to securely connect to a private network. VPN tunnel is the link between the two locations.
  • Page 31 TELEPHONY SIP SETTINGS Navigate to Telephony > SIP setting > SIP Server to change the RTP Codec. The RTP codec is an audio encoding. The quality of the voice depends on your smart devices. You may change the RTP codec for better voice quality. Note: SIP calls with the iSavi terminal require a special SIP client application on your smart phone or tablet.
  • Page 32 VIEW RECEIVED SMS Navigate to SMS > Inbox to view Received SMSs. Reply to an SMS from Inbox: 1. Select the SMS you plan to reply to by selecting the particular SMSs. 2. Click Reply. The inbox console is switched to Compose mode. 3.
  • Page 33 VIEW DRAFT SMS Stored SMSs are saved inside the draft folder. Navigate to SMS > Draft to view Draft SMSs. Send a draft SMS: 1. Select the draft SMS you plan to send. 2. Click Send. The SMS is sent to the recipient. Forward a draft SMS to other recipient: 1.
  • Page 34 Navigate to Settings > Account to create or edit an account for Web Console and Control app access. By default, the password for admin is 1234. You are recommended to change the admin password for security reasons. Add a new account: 1.
  • Page 35 CHANGE SSID AND WI-FI PASSWORD Navigate to Settings > Wi-Fi> Wireless Settings to change network mode and network name. Note: SSID network name is the Wi-Fi network name that other users will see on their smart phone, tablets or personal computers when they view a list of available networks.
  • Page 36 Note: The default SSID password of iSavi is configured under WPA2 mode. ™ To help safeguard your data connection and the associated bill, please change the default SSID password printed on the product label of iSavi ™ to your preferred password as soon as possible. After changing the Wi-Fi setting, the Wi-Fi connection will be disconnected.
  • Page 37 CONFIGURE SECURITY SETTING SIM PIN If the security feature is enabled, a prompt requests you to enter the SIM PIN each time you power up your iSavi ™ . This helps to prevent unauthorised use of your SIM. Disable this feature to skip the PIN entry process.
  • Page 38 TERMINAL SETTINGS Navigate to Settings > Terminal Settings> Reboot Terminal to reboot the terminal. Navigate to Settings > Terminal Settings > Factory Reset to factory reset the terminal. Enter security code for factory reset (Default:0000). Note: By default, the security code is 0000. Once you change the Terminal PIN, the Factory Reset password is changed to match the Terminal PIN.

  • Page 39: Upgrade Firmware

    UPGRADE FIRMWARE Firmware upgrade allows you to update your iSavi ™ with the latest operating software. Your iSavi ™ has to be in Safe Mode for firmware upgrading. Navigate to Settings > Terminal Settings> Firmware Upgrade to perform a firmware upgrade. Your iSavi ™...

  • Page 40: Terminal Information And Log Files

    TERMINAL INFORMATION AND LOG FILES Navigate to Setting > Terminal Info> Information in order to check for the detail of the terminal. You may need to supply this information when contacting your service provider. Event Logs and Error Logs Navigate to Setting > Terminal Info> Logs to view the Event Log or Error Log of the terminal. Click Export all Logs in order to export the logs.

  • Page 41: Web Console In Safe Mode

    WEB CONSOLE IN SAFE MODE Safe Mode is a simple version of the normal Web Console with some basic settings. If you could not access the Web Console in normal way, you can try to access the Web Console in the Safe Mode.
  • Page 42 UPGRADE FIRMWARE The Home page of Safe Mode is for the firmware upgrade purpose. Navigate to Home page in order to perform a firmware upgrade. Plug in the power adapter to iSavi ™ before the firmware upgrades . 1. Browse to the file location of the new firmware, select and click Upload. 2.

  • Page 43: Factory Reset Of Safe Mode

    FACTORY RESET OF SAFE MODE To reset the terminal, navigate to Settings >Factory Reset. 1. Click Factory Reset. 2. Enter security code for factory reset (Default: 0000). iSavi will be rebooted within 90 seconds. ™ 3. Re-establish the Wi-Fi connection again. Note: By default, the security code is 0000.

  • Page 44: Calibrate The Magnetometer

    CALIBRATE THE MAGNETOMETER Your iSavi ™ contains a magnetometer (digital compass) which the accuracy can be affected by magnetic or other environmental interference. A magnetometer is a type of sensor that measures the strength and direction of the local magnetic field. Occasionally, if iSavi ™...
  • Page 45 3. Once the Y-axis calibration has been completed, check that the ‘left’ and ‘right’ LEDs remain steady green and the ‘up’ and ‘down’ LEDs are flashing green. 4. Rotate the terminal in a clockwise direction around the X-axis. Note: The number of rotation is depending on the strength of the magnetic interference. ™...
  • Page 46 5. Once the X-axis calibration has been completed, check that all the four Antenna Pointing LEDs display in steady green. 6. Once the calibration is completed, check that Verify Calibration Data is displayed. All the four Antenna Pointing LEDs are flashing green. 7.
  • Page 47 8 . If the message “Calibration completed. Calibration failed! Please change your existing location and recalibrate again” displays, repeat the procedure. Click Recalibrate. Note: Failure of the calibration can be caused by magnetometer interference from the surrounding area. You need to change to a new location for recalibration process. ™...

  • Page 48: Access Safe Mode Through Micro Usb Connection

    ACCESS SAFE MODE THROUGH MICRO USB CONNECTION The Micro USB connection is designed as a secondary method to access the Safe Mode. It provides a physical connection from our computer to iSavi ™ To establish the Micro USB connection, driver installation is required to the PC for the first time set-up. Note: Micro USB connection is only design for Safe Mode purpose.

  • Page 49: Install Micro Usb Driver For Windows 8

    Install Micro USB Driver for Windows 8 How to Install an Un-Signed 3rd Party Driver for Windows 8 Navigate to Settings. Press and hold the SHIFT key on the keyboard and click Restart.The PC reboots to the Advanced Startup menu. Your computer will restart.
  • Page 50 4. Select Advanced Options from the next screen. 5. Select Startup Settings. 6. Select Restart button. ™ iSavi User Guide...
  • Page 51 7. Your computer reboots and the Startup Settings menu is displayed for selection. Press number 7 or F7 to continue booting to Windows 8 with the digital sign enforcement disabled. 8. Windows Security dialog box is displayed. Select Install this driver software anyway. The driver is installed successfully now.
  • Page 52 Install Micro USB Drive for Mac OS X Download the latest HoRNDIS driver from the internet. Launch the HoRNDIS driver. An Introduction window will be displayed. Select Continue. 3. Select Install. ™ iSavi User Guide...
  • Page 53 Type your Mac PC password to allow the installation. Installation in progress. Installation is completed successfully. ™ iSavi User Guide...
  • Page 54 Disconnect or remove any physical Ethernet or Wi-Fi connections of your Mac computer. Ensure the safe mode is enabled successfully for iSavi ™ . Connect the Micro USB cable from iSavi ™ to the Mac computer. Refer to page 38, Web Console in Safe Mode to have more information. ™...

  • Page 55: Methods Of Data Optimisation Data Access And Cost Management

    METHODS OF DATA OPTIMISATION DATA ACCESS AND COST MANAGEMENT There are five methods to optimize the data usage. User are highly recommended to read through all the methods and apply them to minimize the data usage. Method 1: IsatHub Control app STEP 1 Download the IsatHub Control app from the iOS App Store or Google Play on your smart devices.
  • Page 56 Method 2: iSavi ™ Firewall Your iSavi has a built-in firewall feature which allows you to select the firewall profiles. ™ The access right given to an Admin or a User might be different for firewall configuration. These firewall settings apply to all the connected devices. There are four firewall profiles available: Email only, All Internet, Custom 1, and Custom 2.
  • Page 57 Method 3: Smart Devices Settings Smartphones and tablets offer a rich experience with many applications and services that frequently connect to a cloud or the Internet. However, when users access data through a satellite connection, it is important that the most relevant applications are prioritised in order to avoid unwanted satellite cost. There are a number of things users can do to make the most efficient use of their data access.
  • Page 58 Method 5: Network Support Inmarsat network support basic data compression. • The communication going from a satellite to ground is called downlink, and when it is going from ground to a satellite it is called uplink. The TCP / PEP with a downlink to the terminal improve the performance of downloaded data.

  • Page 59: Troubleshooting And Faq

    TROUBLESHOOTING AND FAQ 1.iSavi does not turn on successfully. ™ • Check if the battery is attached correctly, and then press and hold the Power Button for 5 seconds. • Check if the battery level is low. Supply power to the terminal using power adapter as needed. 2.
  • Page 60 10. GPS is not available after time-out. Press and hold the Power Button for 5 seconds to turn off iSavi ™ . Repeat the procedure as describe on FAQ 9. 11. Magnetic interference detected. There are 3 methods for antenna pointing. To continue using LED Visual Pointing Mode, move your iSavi ™...
  • Page 61 Unzip the firmware package file before you select the file for firmware upgrade. You can refer to www.wideye.com.sg. The latest firmware is available under Support > Downloads. Failure can also be due to an interruption of the power supply during firmware upgrade. If the firmware...
  • Page 62 24. Where do I download the Quick Start Guide, User Guide and LED Status Quick Reference Guide? You can get these documents from www.wideye.com.sg. Navigate to Support > Downloads > User Guides. 25. What should I do if I have forgotten the admin password? New temporary login password is required to unlock the iSavi ™...
  • Page 63 28. What is the safety distance to prevent radiation from the terminal? For safety reason, never stand closer than one metre in front of your iSavi ™ terminal’s transceiver when it is connected to the network. 29. The LEDs status indicates the SIM is not detected. If Terminal PIN and / or SIM PIN are/is enabled, the Power Button LED will turn red.
  • Page 64 36. What is really the maximum power required if the battery is empty and my iSavi need to ™ be operated and charged at the same time? The input DC voltage of iSavi™ can be between 15VDC and 20VDC. Depending on the input voltage you supply multiplied by the supplied current needs to be equal to or greater than 20 watts to run the iSavi unit and 50 watts to run the iSavi unit and also charge the battery.

  • Page 65: Care And Maintenance

    CARE AND MAINTENANCE Caring for iSavi ™ iSavi is a highly sophisticated electronic device. Complying with the following recommendations will ™ help you to protect your warranty coverage and extend your terminal’s life: • Keep your terminal dry. Liquids or moisture can contain minerals that will damage electronic circuits. If iSavi does get wet, dry it with a soft absorbent cloth as soon as possible, remove the battery ™...

  • Page 66: Appendix A: Antenna Pointing Led Status Table

    APPENDIX A: ANTENNA POINTING LED STATUS TABLE Tilt iSavi up or down in the ™ direction of the flashing green light until both ‘up’ and ‘down’ LEDs are solid green. Turn iSavi ™ left or right in the direction of the flashing green light until both ‘left’...
  • Page 67 LED Legend * LED Flashing † LED Flashing in sequence Exit Power State Antenna Pointing LEDs Pointing Actions / Status Button Mode Button Terminal is OFF. Turn ON by pressing the Power Button for 5 seconds. The Antenna Pointing LEDs will turn on in Red / Amber for about 4 Power On seconds, followed by all in Green for...
  • Page 68 LED Legend * LED Flashing † LED Flashing in sequence Power Exit Pointing Antenna Pointing LEDs Actions / Status Situation Button Mode Button All Antenna Pointing LEDs are solid green, Azimuth and Elevation are in correct positions. Press the flashing Exit Button once to exit Antenna Pointing mode and Exit Pointing register to the network.
  • Page 69 LED Legend * LED Flashing † LED Flashing in sequence Others LED Status Refer to TROUBLESHOOTING AND FAQ on page 39. Power Exit Pointing Antenna Pointing LEDs Actions / Status Situation Button Mode Button SIM card not recognized or SIM card not SIM not detected.

  • Page 70: Appendix B: Technical Specifications

    APPENDIX B: TECHNICAL SPECIFICATIONS Operating Frequency Satellite Transmit: 1626.5 – 1660.5 MHz and 1668 – 1675 MHz Satellite Receive: 1518 – 1559 MHz GPS Frequency: 1574.42 – 1576.42 MHz Dimensions (L x W x H ) Overall Terminal 180 x 170 x 30 mm 7.09 x 6.69 x 1.18 in Transceiver 130 x 170 x 30 mm...
  • Page 71 Battery Standard: 10.8V @ 3Ah Li-ion Battery Pack ITEM SPECIFICATION Battery Type Lithium ion, rechargeable Nominal Voltage 10.8V Standard Battery Capacity Charging temperature 0°C to +40°C Operating temperature -20 °C to +55 °C, -4°F to +131°F Min. charge cycles Storage Temperature 1 month -20 °C to +45 °C, -4°F to +113°F 6 months...
  • Page 72 APPENDIX C: INMARSAT COVERAGE MAP ™ iSavi User Guide...

Table of Contents