Lathem PC600 Series User Manual page 9

Troubleshooting
For answers to Frequently Asked Questions, refer to the
Troubleshooting section of this User Guide.
Online and Email Support
Lathem.com provides access to numerous support resources that
will allow you maximize your use of PayClock. Help may be
accessed by visiting the following link: http://support.lathem.com
On the Support page, you may also submit a question through our
online knowledgebase and one of our technicians will respond to
your inquiry within 24 hours. Email support is free to all registered
users.
Telephone Support
The help desk is available between the hours of 8am and 6pm ET
Monday through Friday. Please call (800) 241-4990 to speak with
our help desk. You will receive free technical support for the first 30
days after your initial call. After that period, you may purchase an
Annual Support Agreement, which will cover all calls for one year, or
you may pay a per-call fee.
Annual Support Agreements
Annual support contracts are designed to keep your terminal and
PayClock software working seamlessly. For a single annual fee,
your Support Agreement offers the following advantages:
•
Unlimited toll-free telephone support (versus a per-call fee)
and priority status for calls
•
Unlimited access to the extensive library of web-based tips
and FAQs
•
Quick exchanges for damaged or broken terminal, thereby
reducing downtime
•
Extended parts and labor warranty helps you to save money
on repairs needed after the regular product warranty has
expired
To learn more about annual support contracts and to make a
purchase, contact us at (800) 241-4990 or visit
http://www.lathem.com/support/support-plans.aspx
Welcome • 3