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04
TROUBLESHOOTING
TIPS
Connecting to your Telstra Gateway Max
If you are having trouble connecting to your Gateway, make sure that:
If you still have trouble:
Can't find your Telstra Broadband username or password?
Your username was included in earlier communications from Telstra. On an internet-enabled device,
such as your phone, go to telstra.com/username or telstra.com/password to retrieve these details.
Can't find the Wi-Fi Network Name?
Why do I need to reconnect all my Wi-Fi devices?
Gateway for instructions.
Still need help?
Monday to Sunday, between 8am to 8pm AEST.
05
MANAGING YOUR
TELSTRA GATEWAY MAX
To access the Gateway control panel:
1. Open a web browser on your computer/device.
telstra.gateway
3. Enter the username and password for access.
by the time of day.
5.
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Troubleshooting
