Communications/Connections; Unusual Noises; Franker - burroughs SmartSource Edge Installation And Operation Manual

Communications/Connections

Symptom
Unit does not connect to
host PC

Unusual Noises

Symptom
Clicking noise as paper
travels down paper path.

Franker

Symptom
Franker mark not printed on
paper
8224 2462-001
Possible Cause
Incorrect cable type or defective
cable.
Excessive USB cable length.
SmartSource Edge software driver
missing, corrupt or not loaded.
Possible Cause
Obstruction in paper path.
Possible Cause
Franker roller at end of life
Franker mechanism not functioning
Solution
Ensure USB 2.0 cable in use, less
than 15 ft. Unit arrived with USB
2.0 cable 6' long.
USB 2.0 cable should not exceed
15' length.
Monitor SmartSource Edge software
driver using Device
Uninstall/reinstall driver as needed.
Solution
Inspect paper path, remove debris.
Ensure front/rear removable image
camera walls and left and right top
covers are properly
positioned/seated.
Solution
Replace Franker
Contact manufacturer
maintenance.
Contact Burroughs
1-800-448-1424 (USA)
1-800-387-6127 (Canada).
worldwide numbers,
www.burroughsstore.com
Manager.
for
at
or
For
go to
30