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T R O U B L E S H O O T I N G
This chapter lists some of the common printer problems
and their possible solutions. If these solutions do not
work, call Monarch Service.
Problem
Printer will not
feed.
Printer will not
print.
Print has voids
or is too light.
Printer turns off
while printing
and/or the
display goes
blank.
Solution
Make sure the battery is fully charged.
Make sure the supply cover is
completely closed.
Make sure the supply is loaded properly.
Run the printer diagnostic tests. Refer
to the System Administrator's Guide for
more information.
Make sure the battery is fully charged.
Make sure the supply cover is
completely closed.
Clean the printhead.
Run the printhead diagnostics tests.
Refer to the System Administrator's
Guide for more information.
Make sure the battery is fully charged.
Make sure the supply cover is
completely closed.
Make sure the supply is loaded properly.
Clean the printhead.
Run the printhead diagnostics tests.
Refer to the System Administrator's
Guide for more information.
Recharge the battery.
Resend the format.
The maximum black to white print ratio
for each label/tag is 30%. Check your
format for unnecessary thick horizontal
lines.
4
Troubleshooting 4-1
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