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T R O U B L E S H O O T I N G
This chapter includes information about printer problems and
solutions.
P r o b l e m s a n d S o l u t i o n s
Some common printer problems and their solutions are listed on the
following pages.
Problem
Printer will not feed.
Printer will not print.
Print has voids or is too
light.
Printer partially prints on
the supply and fails to
respond to the keypad or
trigger. (A low battery or
recharge message does
not appear on the display.)
Solution
Switch to a fully charged handle.
Close the supply cover completely.
Load the supply correctly.
Check the platen roller for jammed labels.
Switch to a fully charged handle.
Load the supply correctly.
Clean the printhead.
Load the supply correctly.
Close the supply cover completely.
Switch to a fully charged handle.
Clean the printhead.
Check the supply for damage or defects.
Switch to a fully charged handle.
Load the supply correctly.
TC6035EZEM Rev. C 10/98
8
Troubleshooting 8-1
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