What do I do if I forgot
I am unable to receive a
new password although
I have used the "Forgot
I get a message: We
are having problems
camera. This could be
due to lack of internet
wait and try again later.
When I am in "remote
mode", the video stops
after 5 minutes. How
do I view for longer?
Click on the "Forgot Password" link on
#lostpassword website OR your
Android™ or iOS application. An email
will be sent to your registered email
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
1. Please try again in a few minutes.
This could be because of any issue
with your internet connection.
2. If the problem remains, please
restart your Camera to check if
this fixes the problem.
3. Please restart your Wireless
When you are accessing your Camera
via a network different from your
home network (over internet) your
video times out after 5 minutes.
You can click on the Camera again
from the Android™/iOS application
to start streaming again.
If you are accessing from your web-
browser, then you can press on the
Reload button to start viewing your
Camera video stream again.