VeriFone VX 685 Installation Manual page 46

T G
ROUBLESHOOTING UIDELINES
Transactions Fail To Process
48
VX 685/VX 690 I
NSTALLATION
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly (see
Reader).
•
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•
If the problem persists, contact your local VeriFone representative.
Check Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly (see
Reader).
•
Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see Installing/Replacing MSAM
•
If the problem persists, contact your local VeriFone representative.
G
UIDE
Using the Magnetic Card
Using the Magnetic Card
Cards).