Table of Contents
Advertisement
Troubleshooting Guidelines
NOTE
CAUTION
Blank Display
Keypad Does
Not Respond
Transactions
Fail To Process
This chapter lists typical examples of malfunctions that you may encounter while
operating your terminal and the steps that you can take to resolve them.
The troubleshooting guidelines provided in the following section are included to
assist successful installation and configuration of the terminal. If you are having
problems operating your unit, please read these troubleshooting examples. If the
problem persists even after performing the outlined guidelines or if the problem is
not described, contact your local VeriFone representative for assistance.
The terminal comes equipped with tamper-evident labels. It contains no user-
serviceable parts. Do not, under any circumstance, attempt to disassemble the
unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local VeriFone service provider. Service conducted
by parties other than authorized VeriFone representatives may void any warranty.
Not all units require use of a power supply.
Using an incorrectly rated power supply may damage the unit or cause it not to
work properly. Before troubleshooting, ensure that the power supply used to
power the unit matches the requirements specified on the back of the unit (see
Specifications
for detailed power supply specifications). If not, obtain the
appropriately rated power supply before continuing with troubleshooting.
When the terminal display does not show correct or clearly readable information:
•
Check all power and cable connections.
•
If the problem persists, contact your local VeriFone service provider.
If the keypad does not respond properly:
•
Check the display. If it displays the wrong character or nothing at all when you
press a key, follow the steps outlined in
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local VeriFone representative.
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Transactions Fail To
Process.
VX 685/VX 690 I
NSTALLATION
C
6
HAPTER
47
G
UIDE
Hide quick links:
Advertisement
Table of Contents
