Troubleshooting (Faq) - Asus MZ27A Series User Manual

3.3

Troubleshooting (FAQ)

Problem
Power LED is not ON
The power LED lights amber and
there is no screen image
Screen image is too light or dark
Screen image bounces or a wave
pattern is present in the image
Screen image has color defects
(white does not look white)
No sound or sound is low
3-11
Possible Solution
• Press the 5-way button to check if the monitor is
in the ON mode.
• Check if the power adapter is connected to the
monitor and the power cord is properly connected to
the adapter and the power outlet.
• Check Power Indicator function in main menu OSD.
Select ON to turn on power LED.
• Check if the monitor and the computer are in the ON
mode.
• Make sure the signal cable is properly connected the
monitor and the computer.
• Inspect the signal cable and make sure none of the
pins are bent.
• Connect the computer with another available monitor
to check if the computer is properly working.
• Adjust the Contrast and Brightness settings via OSD.
• Make sure the signal cable is properly connected to
the monitor and the computer.
• Move electrical devices that may cause electrical
interference.
• Inspect the signal cable and make sure that none of
the pins are bent.
• Perform Reset via OSD.
• Select the appropriate Color Temperature via OSD.
• Adjust the volume settings of both your monitor and
computer.
• Make sure the computer sound card driver is
properly installed and activated.
Chapter 3: General Instruction