Troubleshooting And Common Questions; Additional Information And Support - Plantronics CS70 Series Setup Manual

t
rouBleShootIng and
I can't hear a dial tone at the headset
• Make sure your headset is charged.
• Press the Call Control Button on your headset.
• Make sure the lifter is lifting the handset high
enough to operate the hookswitch; set to a higher
setting if necessary.
• Adjust the Configuration Dial on the left side of the
base. Align the "1" on the dial with the ridges to the
right side of the dial. If there is no dial tone for setting
"1" try the other dial settings. Adjust the Listen Vol-
ume Button on the headset. If the volume is still too
low, select another setting on the Listening Volume
Switch on the headset base.
I hear static
• Make sure there is at least 12" between your CS70
base and your computer, and 6" between your base
and your telephone. If adjusting the distance doesn't
help, your base settings may need adjusting. Call the
Automated Sound Test at 866-210-2157.
• Your system may need to be reset. See the System
Reset topic in the CS70 User Guide (available online
at www.plantronics.com/cs70).
The sound is distorted or I hear an echo in the headset.
• Reduce speaking volume by changing the Speaking
Volume Major Adjustment Switch.
• Point microphone towards your chin.
• Listening volume may be too high on phone. If your

Additional Information and Support

CS70 Interactive Quick Start Guide
(Available at www.plantronics.com/CS70)
Positioning the Base
System Reset
Battery Replacement
Maintenance
Troubleshooting
Product information
(Available at www.plantronics.com/CS70)
CS70 Online Product Resource Center
CS70 Accessories (see www.plantronics.com)
HL10 Automatic Handset Lifter
Online Indicator Light
Questions?
For fast, efficient Technical Support call:
C Q
ommon ueStIonS
phone has a handset volume control, lower this until
the distortion disappears.
• If the distortion is still present, lower the volume
using the Listen Volume Button on the headset. If the
distortion persists, select another Listening Volume
Switch setting on the headset base.
• Make sure there is 12" distance between your CS70
base and your computer, and 6" between your base
and your telephone.
People I talk to can hear a buzz in the background.
• Move the base further away from your phone.
• Power adapter is plugged into a power strip.
Plug the power adapter into the wall directly.
Talk time performance is significantly degraded even
after a full recharge.
• Battery is wearing out. Call Plantronics at (800)
544-4660 Ext. 5538 for factory service information.
The Handset lifter is installed but does not lift the
handset.
• Be sure the handset lifter power cord is firmly pushed
into the handset lifter jack on the base.
My handset lifter operates every time I remove or
replace my headset in the base.
• IntelliStand is enabled. To disable this feature, move
the IntelliStand switch to the
Telephone Support
Telephone Tech Support at:
(Sunday 3:00 to Friday 5:00
pm
Plantronics Automated Sound Test Machine at:
866-210-2157
Online Technical Support
www.plantronics.com/support
Knowledge Base FAQs
Live Chat with a Support Technician
Email Support
Product Compatibility Guide
Product Manuals
(including all available language versions)
Service
Product Registration
800-544-4660 Ext. 5538
position.
up
800-544-4660 Ext. 5538
, PST)
pm
15