Troubleshooting Guide; Replacement Parts - Ninja BL780 Owner's Manual

Troubleshooting Guide

PROBLEMS
Make sure the container is securely placed on motor base.
Make sure the lid is securely on container in the correct position (align arrows).
The appliance is turned "Off". Press the power button ( ) to turn "On".
Motor Doesn't Start or Blade
Check that the plug is securely inserted into the electrical outlet.
Assembly Doesn't Rotate.
Check the fuse or circuit breaker.
The unit has overheated or overcharged. Unplug and wait approximately 15
minutes before using again.
Check to make sure the unit is not overloaded.
Either you are chopping too much food at one time, or the pieces are not of even
Food is Unevenly Chopped.
size and processing smaller amounts per batch.
Food is Chopped Too Fine or is
The food has been over processed. Use pulse button for controlled processing.
Too Watery.
Food Collects On Lid or On the
The mixture is to thick. Add more liquid.
Sides of the Container.
You Cannot Achieve Snow
Do not use ice that has been sitting out or has started to melt. Use ice straight from
From Solid Ice.
the freezer.
Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces. Suction feet WILL NOT stick on some surfaces such as, wood, tile
Motor Base Won't Stick to
and non-polished finishes.
Counter or Table Top.
DO NOT attempt to use appliance when the motor base is stuck to a surface that is
not secure, (cutting board, platter, plates, etc.).

Replacement Parts

ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website: www.ninjakitchen.com
or feel free to contact customer service: 1-877-646-5288.
13 1-877-646-5288
POSSIBLE REASONS & SOLUTIONS
ONE (1) YEAR LIMITED WARRANTY
SharkNinja Operating LLC warrants this product to be free from material defects and workmanship for a period of one (1)
year from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions and
exceptions.
The liability of SharkNinja Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option.
This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or
used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling or
damage due to faulty packaging or mishandling in transit. This Limited Warranty does not cover damage or defects caused by
or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which have been
performed by a repair person not authorized by SharkNinja Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the Limited Warranty period,
you may return the complete appliance and accessories with proof of purchase and date, freight prepaid. For Customer Service
support, call 1-877-646-5288 or visit our website www.ninjakitchen.com.
If the appliance is found by SharkNinja Operating LLC to be defective, in SharkNinja Operating LLC's sole discretion, we
will repair or replace it free of charge. Proof of purchase date and a check made payable to SharkNinja Operating LLC in the
amount of $19.95 to cover the cost of return shipping and handling must be included.*
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventional
warranties. The responsibility of SharkNinja Operating LLC if any, is limited to the specific obligations expressly assumed
by it under the terms of this Limited Warranty. In no event is SharkNinja Operating LLC liable for incidental or consequential
damages to anyone of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from
province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and
to attach tag to item before packing with your name, complete address and phone number with a note giving
purchase information, model number and what you believe is the problem with the item. We recommend you insure
the package (as damage in shipping is not covered by your Limited Warranty). Mark the outside of your package
"ATTENTION CUSTOMER SERVICE".
PRODUCT REGISTRATION
Please visit www.ninjakitchen.com or call 1-877-646-5288 to register your new Ninja
purchase. You will be asked to provide the store name, date of purchase and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering you
acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying instructions.
product within ten (10) days of
®
www.ninjakitchen.com 14