An Error Screen is Displayed
An Error Message Is Displayed
If an error occurs during scanning or printing or
if a problem occurs with network connection or
setting, a message is displayed on the touch panel
display or the Remote UI.
Touch Panel Display
For the meaning of each message and a remedy to
take, see the User's Guide.
When an error message is displayed
How to use the search number
If the "Contact your service
representative" Message Is Displayed
When the machine ceases to operate normally
due to a trouble, a message appears, asking you
to contact the service representative. Perform the
Restart the machine.
Press the power switch to turn OFF the
machine. When 10 or more seconds have
elapsed after the main power indicator turned
off, turn ON the machine again.
• Note that turning OFF the machine deletes the
data that is waiting to be printed.
If the message does not disappear, follow
the procedure below to contact the service
Make a note of the error code number displayed on
Turn the machine OFF, and disconnect the power
plug from the power outlet.
Contact the service representative.
For any inquiries, have the following information
• Product name
• Dealer where you purchased the machine
• Details of your problem (such as what you did and
what happened as a result)
• Error code number