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148
Customer Care
Customer Care
We offer fast, individual advice! You have
several options:
Our online support on the Internet:
www.BenQ-Siemens.com/
mobilephonescustomercare
We can be reached any time, any place.
You are given 24 hour support on all as-
pects of our products. Here you will find an
interactive fault-finding system, a compila-
tion of the most frequently asked ques-
tions and answers, plus user guides and
current software updates to download.
When calling customer service, please
have ready your receipt and the phone
identity number (IMEI, to display press
*
#06#), the software version (to display,
*
press
#06#, then select according tab)
and if available, your Service customer
number.
You will also find the most frequently
asked questions and answers in the sec-
tion entitled "Questions & Answers" in this
user guide on page 144.
Qualified employees are waiting to offer you
expert information about our products and
installation.
In some countries repair and replace servic-
es are impossible where the products are
not sold through our authorised dealers.
If repair work is necessary, please contact
one of our service centres:
Abu Dhabi .........................................0 26 42 38 00
Argentina .....................................0 81 02 22 66 24
Australia..........................................13 00 66 53 66
Austria.............................................05 17 07 50 04
Bahrain .................................................... 40 42 34
Bangladesh.......................................0 17 52 74 47
Belgium.............................................0 78 15 22 21
Bolivia ...............................................0 21 21 41 14
Bosnia Herzegovina..........................0 33 27 66 49
Brunei ................................................. 02 43 08 01
Bulgaria............................................... 02 73 94 88
Cambodia ........................................... 12 80 05 00
Canada ........................................1 88 87 77 02 11
Chile..................................................8 00 53 06 62
China ..............................................40 08 88 56 56
Colombia....................................01 80 07 00 66 24
Croatia ..............................................0 16 10 53 81
Czech Republic.................................2 33 03 27 27
Denmark ............................................. 35 25 65 29
Dubai ................................................0 43 96 64 33
Ecuador ..........................................18 00 10 10 00
Egypt.................................................0 23 33 41 11
Estonia.................................................. 6 30 47 97
Finland ............................................09 22 94 37 00
France.............................................01 56 38 42 00
Germany ......................................0 18 05 33 32 26
Greece ............................................80 11 11 11 16
Hong Kong .......................................... 28 61 11 18
Hungary ..........................................06 14 71 24 44
Iceland .................................................. 5 20 30 00
India .............................22 24 98 70 00 Extn: 70 40
Indonesia .....................................0 21 46 82 60 81
Ireland.............................................18 50 77 72 77
Italy .................................................02 24 36 44 00
Ivory Coast.......................................... 05 02 02 59
Jordan...............................................0 64 39 86 42
Kenya.................................................... 2 72 37 17
Kuwait ................................................... 2 45 41 78
Latvia .................................................... 7 50 11 18
Lebanon.............................................. 01 44 30 43
Libya ...............................................02 13 50 28 82
Lithuania ...........................................8 70 07 07 00
Luxembourg........................................ 43 84 33 99
Macedonia ........................................0 23 13 18 48
Malaysia....................................+ 6 03 77 12 43 04
Malta .......................................+ 35 32 14 94 06 32
Mauritius ............................................... 2 11 62 13
Mexico .......................................01 80 07 11 00 03
Morocco .............................................. 22 66 92 09
Netherlands .................................0 90 03 33 31 00
New Zealand...................................08 00 27 43 63
Nigeria ..............................................0 14 50 05 00
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