Dell XPS 13 Service Manual
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Dell XPS 13 Service Manual

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See also: Service Manual , Owner's Manual
XPS 13

Service Manual

Computer Model: XPS 9360
Regulatory Model: P54G
Regulatory Type: P54G002

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Summary of Contents for Dell XPS 13

  • Page 1: Service Manual

    XPS 13 Service Manual Computer Model: XPS 9360 Regulatory Model: P54G Regulatory Type: P54G002...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions ................. 11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the base cover..........15 ....................15 Procedure Replacing the base cover..........18 ....................
  • Page 4 Replacing the solid-state drive........25 ....................25 Procedure ..................26 Post-requisites Removing the wireless card..........27 ....................27 Prerequisites ....................27 Procedure Replacing the wireless card..........29 ....................29 Procedure ..................30 Post-requisites Removing the speakers..........31 .................... 31 Prerequisites ....................31 Procedure Replacing the speakers..........33 ....................33 Procedure ..................
  • Page 5 Replacing the heat sink..........39 ....................39 Procedure ..................39 Post-requisites Removing the battery-status light cable...... 40 ................... 40 Prerequisites ....................40 Procedure Replacing the battery-status light cable.......42 ....................42 Procedure ..................42 Post-requisites Removing the touchpad..........43 ....................43 Prerequisites ....................43 Procedure Replacing the touchpad..........
  • Page 6 Replacing the I/O board..........53 ....................53 Procedure ..................53 Post-requisites Removing the display assembly........54 ................... 54 Prerequisites ....................54 Procedure Replacing the display assembly........60 ....................60 Procedure ..................61 Post-requisites Removing the display hinge cover........62 ................... 62 Prerequisites ....................62 Procedure Replacing the display hinge cover........
  • Page 7 Replacing the system board......... 73 ....................73 Procedure ..................74 Post-requisites ....... 74 Entering the Service Tag in the BIOS setup program Removing the power-adapter port....... 75 ....................75 Prerequisites ....................75 Procedure Replacing the power-adapter port........77 ....................77 Procedure ..................77 Post-requisites Removing the fan............78 ....................78 Prerequisites ....................78...
  • Page 8 Replacing the palm-rest assembly....... 89 ....................89 Procedure ..................89 Post-requisites Downloading drivers............. 91 ..............91 Downloading the audio driver .............. 91 Downloading the graphics driver ..............92 Downloading the USB 3.0 driver ..............92 Downloading the Wi-Fi driver ..........92 Downloading the media-card reader driver ...............
  • Page 9 ............108 Running the ePSA diagnostics ................ 109 System diagnostic lights ..................110 Flea power release ..................111 Wi-Fi power cycle Getting help and contacting Dell......... 112 ................. 112 Self-help resources ..................113 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Screw List

    Screw list The following table provides the list of screws that are used for securing different components. Table 1. Screw list Component Secured to Screw type Quantity Screw image Antenna Display back- M2x4 cover Display hinges Display back- M2.5x6 cover Fingerprint Palm-rest M1.6x1.5...
  • Page 13 Component Secured to Screw type Quantity Screw image Wireless card System board M2x3 Display-cable System board M2x3 bracket Battery Palm-rest M2x2 assembly Battery Palm-rest M1.6x4 assembly Base cover Palm-rest M2x3, Torx assembly Base cover Palm-rest M1.6x6 assembly...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using your fingertips, open the system badge. Remove the screw (M1.6x6) that secures the base cover to the palm-rest...
  • Page 16 Remove the eight screws (M2x3, Torx) that secure the base cover to the palm- rest assembly. Figure 1. Removing the base cover screws (9) system badge base cover Starting from the back of the computer, pry up the base cover using a plastic scribe.
  • Page 17 Lift the base cover off the palm-rest assembly. Figure 2. Removing the base cover palm-rest assembly base cover plastic scribe...

  • Page 18: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the base cover with the screw holes on the palm-rest assembly and snap the base cover into place.

  • Page 19: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the battery cable from the system board.
  • Page 20 Peel off the tape that secures the speaker cable to the battery. Figure 3. Removing the battery battery cable speaker cable tape (6) Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly. Remove the three screws (M2x2) that secure the battery to the palm-rest assembly.
  • Page 21 Lift the battery off the palm-rest assembly. Figure 4. Removing the battery palm-rest assembly battery screws (4) Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer.

  • Page 22: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 23: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 24 Slide and remove the solid-state drive from the solid-state drive slot. Figure 5. Removing the solid-state drive solid-state drive slot screw solid-state drive...

  • Page 25: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notches on the solid-state drive with the tabs in the solid-state drive slot.

  • Page 26: Post-Requisites

    Press the other end of the solid-state drive down and replace the screw (M2x2) that secures the solid-state drive to the system board. Figure 6. Replacing the solid-state drive solid-state drive slot notch solid-state drive screw Post-requisites Replace the battery. Replace the base cover.

  • Page 27: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 28 Slide and remove the wireless card out of the wireless-card slot. Figure 7. Removing the wireless card wireless-card bracket screw antenna cables (2) wireless card wireless-card slot...

  • Page 29: Replacing The Wireless Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notches on the wireless card with the tabs in the wireless-card slot. CAUTION: To avoid damage to the wireless card, never place cables under the wireless card.

  • Page 30: Post-Requisites

    Replace the screw (M2x3) that secures the wireless-card bracket to the system board. Figure 8. Replacing the wireless card wireless card notch antenna cables (2) screw wireless-card bracket wireless-card slot Post-requisites Replace the battery. Replace the base cover.

  • Page 31: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 32 Lift the speakers, along with its cables, off the palm-rest assembly. Figure 9. Removing the speakers tape (2) system board speaker cable screws (4) speakers (2) palm-rest assembly...

  • Page 33: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts on the palm-rest assembly, place the speakers on the palm-rest assembly.

  • Page 34: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 35 Note the location of the coin-cell battery and pry it off the palm-rest assembly. Figure 10. Removing the coin-cell battery coin-cell battery cable palm-rest assembly coin-cell battery...

  • Page 36: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Connect the coin-cell battery cable to the system board.

  • Page 37: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 38 Lift the heat sink off the system board. Figure 11. Removing the heat sink heat sink M2x3 screws (4)

  • Page 39: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 40: Removing The Battery-Status Light Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The battery-status light cable is an assembly that includes LED indicators and a digital-array microphone. Prerequisites...
  • Page 41 Note the battery-status light cable routing and peel off the cable from the palm- rest assembly. Figure 12. Removing the battery-status light cable tape latch keyboard-controls board battery-status light cable palm-rest assembly...

  • Page 42: Replacing The Battery-Status Light Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The battery-status light cable is an assembly that includes LED indicators and a digital-array microphone. Procedure Using the alignment posts, place the battery-status light cable on the palm-rest assembly.

  • Page 43: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 44 Peel off the touchpad cable from the keyboard and palm-rest assembly. Figure 13. Removing the touchpad cable latch touchpad cable Remove the four screws (M2x2) that secure the touchpad to the palm-rest assembly. If applicable, peel off any foam adhering the touchpad to the palm-rest assembly.
  • Page 45 Lift the touchpad from the inner edge and remove it from the palm-rest assembly. Figure 14. Removing the touchpad screws (4) palm-rest assembly touchpad...

  • Page 46: Replacing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the touchpad with the screw holes on the palm-rest assembly.

  • Page 47: Removing The I/O-Board Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 48 Note the I/O-board cable routing as well as its orientation, and then peel off the cable from the keyboard. Figure 15. Removing the I/O-board cable latches (2) I/O-board cable keyboard...

  • Page 49: Replacing The I/O-Board Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide both ends of the I/O-board cable into their connectors on the system board and I/O board, then close the latches to secure the cable.

  • Page 50: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 51 Open the latch and disconnect the fingerprint-reader cable (optional) from the I/O board. Figure 16. Removing the I/O board screws (2) tape display cable latch I/O-board cable fingerprint-reader cable (optional) latch media-card reader cable Peel off the tape that secures the I/O board.
  • Page 52 Starting from the outer edge, lift the I/O board at an angle and remove the I/O board. Figure 17. Removing the I/O board palm-rest assembly I/O board...

  • Page 53: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the I/O board at an angle and then align the screw holes on the I/O board with the screw holes on the palm-rest assembly.

  • Page 54: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 55 Disconnect the antenna cables from the wireless card. Figure 18. Removing the display assembly touchscreen cable (optional) camera cable wireless-card bracket screw antenna cables (2) wireless card tape Remove the screw (M1.6x3) that secures the display cable to the I/O board. Peel off the tapes that secure the display cable to the fan and the I/O board.
  • Page 56 Note the display-cable routing and remove the cable from the routing guides on the fan. 10 Peel off the tape from the display-cable bracket. Figure 19. Removing the display assembly tapes (4) screw media-card reader cable display cable routing guides (2) Remove the two screws (M2x3) that secure the display-cable bracket to the system board.
  • Page 57 Using the pull tab, disconnect the display cable from the system board. Figure 20. Removing the display assembly display cable display-cable bracket screws (2) pull tab...
  • Page 58 Open the palm-rest assembly at an angle of 90 degrees, and then remove the four screws (M2.5x4) that secure the display hinges to the palm-rest assembly. Figure 21. Removing the display assembly palm-rest assembly display assembly display hinges (2) screws (4)
  • Page 59 15 Slide and remove the palm-rest assembly from the display hinges. Figure 22. Removing the display assembly palm-rest assembly display assembly...

  • Page 60: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the palm-rest assembly under the display hinges and align the screw holes on the palm-rest assembly with the screw holes on the display hinges.

  • Page 61: Post-Requisites

    Post-requisites Replace the battery. Replace the base cover.

  • Page 62: Removing The Display Hinge Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The display hinge cover is included as part of the display assembly. However, the hinge cover can be replaced separately.
  • Page 63 Lift the display hinge cover off the display assembly. Figure 23. Remove the display hinge cover display hinge cover display assembly...

  • Page 64: Replacing The Display Hinge Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The display hinge cover is included as part of the display assembly. However, the hinge cover can be replaced separately.

  • Page 65: Removing The Antenna

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The antenna is included as part of the display assembly. However, the antenna can be replaced separately.
  • Page 66 Lift the antenna off the display assembly. Figure 24. Removing the antenna antenna screws (4)

  • Page 67: Replacing The Antenna

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The antenna is included as part of the display assembly. However, the antenna can be replaced separately.

  • Page 68: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 69 Open the latch and disconnect the keyboard-controls board cable from the system board. Figure 25. Removing the system board touchscreen cable (optional) camera cable tape power-adapter port cable coin-cell battery cable speaker cable keyboard-controls board cable latch Peel off the tape from the display-cable bracket.
  • Page 70 Peel off the tape that secures the speaker cable to the system board. Disconnect the fan cable from the system board. Open the latches and disconnect the I/O-board cable and the touchpad cable from the system board. Figure 26. Removing the system board tape (3) latches (2) I/O-board cable...
  • Page 71 10 Using the pull tab, disconnect the display cable from the system board. Figure 27. Removing the system board display-cable bracket screws (2) display cable Remove the six screws (M1.6x3) that secure the system board to the palm-rest assembly.
  • Page 72 Starting from the outer edge, lift the system board at an angle to release it from the tabs on the palm-rest assembly. Figure 28. Removing the system board screws (6) system board palm-rest assembly...

  • Page 73: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 74: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 75: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 76 Lift the power-adapter port off the palm-rest assembly. Figure 29. Removing the power-adapter port screw power-adapter port cable palm-rest assembly power-adapter port...

  • Page 77: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly.

  • Page 78: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 79 Note the display-cable routing and remove the cable from the routing guides on the fan. Figure 30. Removing the fan tape (3) display cable routing guides (2) Remove the screw (M1.6x3) that secures the fan to the palm-rest assembly.
  • Page 80 Lift the fan along with its cable off the palm-rest assembly. Figure 31. Removing the fan screw palm-rest assembly...

  • Page 81: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palm-rest assembly. Replace the screw (M1.6x3) that secures the fan to the palm-rest assembly.

  • Page 82: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 83: Procedure

    Procedure Open the latches and disconnect the keyboard cable and the keyboard-backlight cable from the keyboard-controls board. Figure 32. Removing the keyboard keyboard-backlight cable latches (2) keyboard cable keyboard-controls board Note the routing of the touchpad cable, the I/O-board cable, and the keyboard- controls board cable, and peel off the cables from the keyboard.
  • Page 84 Remove the 30 screws (M1.6x1.5) that secure the keyboard to the palm-rest assembly. Figure 33. Removing the keyboard screws (30) keyboard palm-rest assembly...
  • Page 85 Lift the keyboard off the palm-rest assembly. Figure 34. Removing the keyboard keyboard palm-rest assembly...

  • Page 86: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.

  • Page 87: Removing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 88: Procedure

    Procedure After performing all the pre-requisites, we are left with the palm rest.

  • Page 89: Replacing The Palm-Rest Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest face down on a clean and flat surface. Post-requisites Replace the keyboard.
  • Page 90 Replace the system board. Replace the heat sink. Replace the display assembly. Replace the board. Replace the I/O-board cable. Replace the touchpad. Replace the battery-status light cable. 10 Replace the coin-cell battery. Replace the speakers. Replace the wireless card. Replace the battery. Replace the base cover.

  • Page 91: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 92: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 93: Downloading The Chipset Driver

    Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself.
  • Page 94 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Network.

  • Page 95: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears. you can: •...

  • Page 96: Bios Overview

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.

  • Page 97: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 98 General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 99 General-System Information Wi-Fi Device Displays the wireless device information of the computer. Bluetooth Device Displays the bluetooth device information of the computer. Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options.
  • Page 100 System Configuration Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Configure the operating mode of the keyboard illumination feature.
  • Page 101 Security Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Enable or disable BIOS updates through UEFI Updates capsule update packages. PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system.
  • Page 102 Intel Software Guard Extensions Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled.
  • Page 103 Intel Software Guard Extensions Default: Enabled. Numlock Enable Enable or disable Numlock. Default: Enable Numlock. Fn Lock Options Enable or disable the Fn lock mode. Fastboot Enable to set the speed of the boot process. Default: Thorough. Extend BIOS POST Time Configure additional pre-boot delay.

  • Page 104: System And Setup Password

    Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 105: Assigning A System Password And Setup Password

    CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature is disabled. Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set. To enter the system setup, press F2 immediately after a power-on or re-boot.

  • Page 106: Clearing Cmos Settings

    Remove the base cover. Remove the battery. Remove the coin-cell battery. Wait for one minute. Replace the coin-cell battery. Replace the battery. Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 107: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 108: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 109: System Diagnostic Lights

    Select the device from the left pane and click Run Tests. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity.

  • Page 110: Flea Power Release

    Table 14. Diagnostics Light pattern Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use.

  • Page 111: Wi-Fi Power Cycle

    Follow step 4 in "Replacing the battery". Replace the base cover. Turn on your computer. Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: Turn off your computer.

  • Page 112: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter.

  • Page 113: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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