Dell XPS 13 Manual
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Dell XPS 13 Manual

Re-imaging guide for microsoft windows
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See also: Service Manual , Owner's Manual
XPS 13
Re-imaging guide for Microsoft
Windows
Computer Model: XPS 13-9370
Regulatory Model: P82G
Regulatory Type: P82G001

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Summary of Contents for Dell XPS 13

  • Page 1 XPS 13 Re-imaging guide for Microsoft Windows Computer Model: XPS 13-9370 Regulatory Model: P82G Regulatory Type: P82G001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    3 Media-card reader driver ....14 Downloading and installing the media-card reader driver ..........15 4 Intel Rapid Storage Technology (IRST) ........15 Downloading and installing the IRST driver ....................16 5 Graphics ......16 Downloading and installing the Dell graphics driver .....................16 6 Audio...
  • Page 4 ......... 16 Downloading and installing the Dell audio driver 7 Intel Software Guard Extensions Platform Software Package (SGX ............17 PSW) and fingerprint reader driver ..........17 Downloading and installing SGX PSW ..... 17 Downloading and installing the fingerprint reader driver ..........

  • Page 5: Installation Overview

    CD, DVD, USB key, or when you are facing networking, graphics, sound or other hardware-related problems. Dell recommends that you install or update device drivers if you have performed a factory reset of your Dell computer using the Dell Backup and Recovery application or other factory-reset methods. This ensures that you have the latest device drivers installed on your computer and that the devices function optimally.

  • Page 6: Introduction

    Microsoft Windows only. This guide assists you in installing Dell-recommended software stack and settings, drivers, and applications, which are tested and validated on the XPS 13-9370. The installation of the listed drivers and applications as described in the guide enhances the optimal performance of your computer.

  • Page 7: Order Of Reinstallation

    Security, which includes: – Intel Software Guard Extensions Platform Package (SGX PSW) – Goodix Fingerprint Sensor – Realtek IR camera: Enables and enhances the infrared camera Dell applications, which includes: – Dell Update application – Dell Command | Power Manager (DCPM)
  • Page 8 – Dell Power Manager (DPM) Networking and Communication, which includes: – Wireless Local Area Network Adapters (WLAN): Enables and enhances the wireless adapter – Bluetooth: Enables and enhances the Bluetooth adapter...

  • Page 9: Updating Or Resetting The Bios

    It is recommended to flash BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.
  • Page 10 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. The BIOS setup program is displayed. On the left pane, select Security → TPM Security → Clear TPM. Select or clear any of the following options to enable or disable it, respectively: –...

  • Page 11: Reinstalling The Operating System

    For more information about reinstalling the operating system, see the knowledge base article SLN297920 at www.dell.com/support. Before attempting a reinstall of your operating system, Dell recommends that you backup all data as described in the Microsoft knowledge base article located here.

  • Page 12: Reinstalling Drivers And Applications

    Windows, and require applications to enable users to adjust hardware settings. The Windows reinstallation includes drivers for most devices, but device-specific drivers may have to be downloaded and installed separately. Dell recommends that you download the device drivers for your Dell computer from Drivers &...

  • Page 13: Reinstallation Sequence For Drivers And Applications

    Driver installation is critical if you have reinstalled the Windows operating system on your Dell computer. Install the drivers in the correct sequence for your computer to function correctly. In some scenarios, you may have to reinstall or update the device driver if you are encountering any issues with a specific device.

  • Page 14: Critical Microsoft Quick Fix Engineering (Qfe) Updates

    2 Critical Microsoft Quick Fix Engineering (QFE) updates Dell recommends installing all the latest available QFE updates from the latest Service Pack from Microsoft. Service packs are automatically downloaded and installed when Windows Updates is enabled and can be manually downloaded and installed from the Microsoft support site.

  • Page 15: Intel Rapid Storage Technology (Irst)

    Downloading and installing the IRST driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 16: Graphics

    6 Audio The Windows operating system does not include the audio driver recommended by Dell. Install the HD audio driver that is available for download on the Dell support site. Downloading and installing the Dell audio driver Turn on your computer.

  • Page 17: Intel Software Guard Extensions Platform Software Package (Sgx Psw) And Fingerprint Reader Driver

    Software Package (SGX PSW) and fingerprint reader driver The SGX PSW contains software that protects data in your computer from disclosure or modification. The software package is available on the Dell support site. Downloading and installing SGX PSW Turn on your computer.

  • Page 18: Dell Command Power Manager (Dcpm)

    DCPM is factory-installed on supported systems and also released as a Dell Update Package (DUP), that is available for download on the Dell support site. The installer is specific to the operating system, and a different DUP is required for 32-bit and 64-bit systems.

  • Page 19: Dell Power Manager (Dpm)

    9 Dell Power Manager (DPM) DPM is a Dell-developed application providing simplified and efficient power management capabilities for Dell computers. The key features are as follows: • Battery information: Display battery health information, adjust battery settings or create a custom-battery setting.

  • Page 20: Wireless Local Network (Wlan) Drivers And Applications

    Double-click the Wi-Fi driver file icon and follow the instructions on the screen. 11 Dell docking station WD15 The Dell Docking Station WD15 is a device that links all your electronic devices to your computer using a USB Type-C cable interface. Connecting the computer to the...

  • Page 21: Dell Thunderbolt Dock Tb16

    12 Dell Thunderbolt dock TB16 The Dell Thunderbolt dock TB16 is a device that links all your electronic devices to your laptop computer using Thunderbolt 3 (Type-C) cable interface. When you connect the laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen displays without having to plug each one into the laptop.

  • Page 22: Net Framework

    .NET Framework The .NET Framework is a software framework from Microsoft, which is bundled with Windows operating systems. The .NET Framework is intended to be used by most applications created for the Microsoft Windows platform.

  • Page 23: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 1. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Tips Contact Support In Windows search, type Help and Support, and press Enter.

  • Page 24: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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